mine also..shah alam area..

ANNOUNCEMENT

UPGRADING OF TM NETWORK

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our customers that we are currently in the process of upgrading our network IP Contact Center (IPCC) – Single Number Access (100) to an Internet Protocol-based Next Generation Network (NGN) platform in order to facilitate the ongoing improvements to our performance and service quality. With this new network, TM will be in a position to serve your needs faster and more efficient.

Kindly also take note that there will be no changes in the service terms and pricing policy under this network upgrading exercise. The upgrading exercise will be carried out on 29 March 2011.

Shown below is the upgrading schedule:

Upgrading platform

Service Affected

Upgrading Date & Time

IP Contact Center (IPCC)

Single Number Access
(100)

29 March 2011
12.00am – 04.30am

During this upgrading exercise, customers may experience minor service interruptions. We would like to assure our customers that the service would resume to normal after the stipulated period.

TM apologizes for any inconvenience caused by the disruption that may occur and would like to assure you that the upgrading exercise is necessary to enable us to provide you with the best quality of service.

We would like to thank you for your understanding and patience during the affected period.

Meanwhile, customers can e-mail us at help@tm.com.my for any further enquiries.

source

I can't seem to connect to internet.

IPTV and phone are functioning well. Called customer service they said there is no problem in their system though they can appreciate that i am not connected to their IP server.

Their final conclusion is my router down!

I am at wangsa maju area. Anyone else facing similar problem?

My streamyx keep on disconnect every 5min, anyone with the same problem? Damn Streamyx @#$@#$!@#

i had the same problem but thats too long ago.. i found out it is not streamyx problem.. its either ur cable network or phone cable.. check booth.. after i change to the new cable.. theres no more disconnected..

ANNOUNCEMENT

APCN2 CABLE FAULT AFFECTS INTERNET SERVICES & GLOBAL VOICE CALLS


Telekom Malaysia Berhad ™ wishes to inform our customers that TM and its consortium members have identified that the Asia Pacific Cable Network 2 (APCN2) is currently experiencing a fault on the segment linking Kuantan, Malaysia to Lantau, Hong Kong.

Customers using Internet services nationwide may experience some degree of service degradation such as slow browsing and high latency while accessing international websites hosted in the North Asia, US & Europe. Customers using Virtual Private Network (VPN) and other critical business applications linked to North Asia, US & Europe may also experience some level of service degradation.

The failure may also affect TM global voice circuits to Japan, US, Korea, China, Vietnam and Hong Kong. TM international direct dialling (IDD), ISDN, and international toll free services may experience some level of service degradation until the affected cable segments are repaired.

In mitigation, TM had carried out necessary traffic management to minimize the impact of the incident and ease the situation to these services.

We will make further announcements on the progress of the restoration works and TM apologizes for any inconvenience caused by the disruption. We would like to assure our customers that all necessary measures are being taken to restore the services as soon as possible.

We wish to thank our customers for their understanding and patience during the affected period. Should you require any further assistance, please do not hesitate to email us at help@tm.com.my for TM fixed line and Streamyx customers and unifi@tm.com.my for UniFi customers.

TMnet

ANNOUNCEMENT

UPGRADING OF TM INFRASTRUCTURE

Dear Valued Customers,
Telekom Malaysia Berhad ™ wishes to inform our customers that we will be upgrading our network in order to facilitate the ongoing improvements to our service performance and quality.

Please see below for the upgrading schedule between 1 April 2011 to 15 April 2011:

DATE

TIME

ACTIVITIES

AREA AFFECTED

SERVICE AFFECTED

9 April 2011

12.00 am until 2.00 am

Network upgrading to Next Generation Network (NGN)

Sungai Buloh, Selangor

a) Homeline / Streamyx / Businessline

From 03-6140 1XXX to 03-6140 5XXX

From 03-6141 2XXX to 03-6141 4XXX

03-6148 8XXX

03-6156 XXXX

03-6157 XXXX

b) DDI

From 03-6158 2XXX to 03-6158 8XXX

c) ISDN BRI

03-6141 1XXX

10 April 2011

12.00 am until 5.00 am

Network Upgrade at KLJ Data Centre

Nationwide

Customers can still reach us at TM Contact Centres i.e. 100, 1060, 1090 and TM UniFi Centre but we may not be able to attend to your enquiries and requests related to product, order, billing, service reconnection as well as fault reporting.

Customers will also not be able to access TM’s corporate website, www.tm.com.my and our account management portal, TM Online, www.tmonline.com.my during the said period.

11 April 2011 – 12 April 2011

9.30 pm (11 April) until 6.00 am (12 April)

Network upgrading at IP Contact Centre

Numbers with area code (03)

Customers may experience minor service interruptions to call TM Contact Centre 100

12 April 2011

12.00 am until 5.30 am

Upgrading of TollFree platform

Nationwide

1300 22 XXXX

During this upgrading exercise, our customers subscribing to the affected services may experience minor service interruptions. We would like to assure our customers that the services will resume to normal after the stipulated period.

TM apologizes for any inconvenience caused that may occur from the disruption and would like to assure you that the upgrading exercise is necessary to enable us to provide you with the best quality of service.

We wish to thank all our customers for their understanding and patience during the affected period.

Should you have any queries or require any assistance, please email us at help@tm.com.my.

Thank you.

_____________________________________________________________________________________________________
PENGUMUMAN

PENAIKTARAFAN INFRASTRUKTUR TM

Pelanggan yang dihargai,

Telekom Malaysia Berhad ™ ingin memaklumkan kepada pelanggan-pelanggan kami bahawa kami akan menaik taraf rangkaian kami bagi terus mempertingkatkan prestasi rangkaian dan kualiti perkhidmatan kami.

Sila rujuk jadual di bawah menunjukkan aktiviti penaiktarafan tersebut antara 1 April 2011 hingga 15 April 2011:

TARIKH

MASA

AKTIVITI

KAWASAN TERLIBAT

PERKHIDMATAN TERLIBAT

9 April 2011

12.00 tengah malam hingga 2.00 pagi

Naik taraf rangkaian kepada Next Generation Network (NGN)

Sungai Buloh, Selangor

a) Homeline / Streamyx / Businessline

Dari 03-6140 1XXX hingga 03-6140 5XXX

Dari 03-6141 2XXX hingga 03-6141 4XXX

03-6148 8XXX

03-6156 XXXX

03-6157 XXXX

b) DDI

Dari 03-6158 2XXX hingga 03-6158 8XXX

c) ISDN BRI

03-6141 1XXX

10 April 2011

12.00 tengah malam hingga 5.00 pagi

Naik taraf rangkaian di Pusat Data KLJ

Seluruh negara

Pelanggan masih boleh menghubungi kami di Pusat-pusat Panggilan TM iaitu 100, 1060, 1090 dan TM UniFi Centre tetapi kami mungkin tidak dapat menerima pertanyaan anda dan permohonan berkaitan produk, pesanan, pengebilan, penyambungan semula perkhidmatan serta laporan kerosakan.

Pelanggan juga tidak akan dapat mengakses laman korporat TM, www.tm.com.my dan portal pengurusan akaun, TM Online, www.tmonline.com.my sepanjang tempoh tersebut.

11 April 2011 – 12 April 2011

9.30 malan (11 April) hingga 6.00 pagi (12 April)

Naik taraf rangkaian di IP Contact Centre

Nombor-nombor dengan kod kawasan (03)

Pelanggan mungkin akan mengalami sedikit masalah untuk menghubungi Pusat Panggilan 100.

12 April 2011

12.00 pagi hingga 5.30 pagi

Naik taraf platform TollFree

Seluruh negara

1300 22 XXXX


Sehubungan itu, para pelanggan yang melanggan kepada perkhidmatan yang terlibat mungkin akan mengalami sedikit gangguan semasa proses menaik taraf tersebut sedang dijalankan. Kami memberi jaminan bahawa perkhidmatan kami akan beroperasi seperti biasa selepas tempoh tersebut.

TM ingin memohon maaf atas segala kesultan yang mungkin timbul berikutan gangguan perkhidmatan tersebut. Kami ingin memberi jaminan bahawa aktiviti penaiktarafan rangkaian ini perlu dilakukan bagi membolehkan kami memberikan mutu perkhidmatan yang terbaik kepada anda.

Kami ingin mengucapkan terima kasih kepada semua pelanggan kami atas kerjasama dan kesabaran anda semasa tempoh tersebut.

Sekiranya anda mempunyai sebarang pertanyaan atau memerlukan bantuan sila hantarkan e-mel kepada help@tm.com.my.

Terima kasih.

source


This post has been edited by dannychen: Apr 7 2011, 10:16 PM

hari hari pun ada hal punya lar..... 凸>_<凸

yes, i am an administrator too.

coincidentally, the same thing happens to my company too.

the ******* tmnet, real sial. it took me half an hour to find out whats wrong, while people around me bugging me telling external mail cant send out. not a fellow or two, but bout bunch of 40 peoples, really frustrating. with so many people bugging me, it reduces my competency....

i am happy, that i aint alone in this country, where most people with tak kisah attitude.

tmnet is an administrator greatest enemy!!!! sooner or later, administrator like us will have poor reputations....

too bad normal folks arent very understanding.

Same excuse every time .... "upgrading" konon. More like downgrading ...

melaka here...friday DSL keep flashing like hell, techinician come, found out is wire in pole problem...today flash again..impossible for the wiring problem d...ugh...

anyone unifi in kota damansara facing line down issue now ?

Having the same issue here at Mutiara Damansara - UnifiBiz... the line went down ard 9am+ I think.. haven't called them yet...

u log a call already ? seems down until 7pm tonite fingers crossed

Location: Kuchai Lama
Package: unifi VIP 5
Downtime: Since 12th April evening

Status: DSL Flashing, VOIP Red

Expect to hv frequent intermittent connection on unifi & streamyx. TM is upgrading their system full swing. Internal news.

i was suspecting his frequent downtime might related to sarawak state election

yep, same thought, down since last nite and up in early morning , down again just now

Reporting from Puchong Jaya here - DSL light stable but cannot connect.. keep on getting Error 691 invalid username and password

Verified with tmnut that there's no session hang, account is active and not barred, username and password is correct, @streamyx but no .com is there, changed from belkin to aztech modem/router all but same issue

Checked with my friend living in the same apartment, also having exact same issue so its nothing to do with my CPE

TM helpline seems clueless as ever

Anybody else having same issue? (though I guess if you do, then you wont be able to reply this right? lucky i keep digi 3g as backup line)

Cheers

SkaRn

Im just getting a chunk of request time out which causes disconencts every 3min or so.