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> [WTComplaint] crxr - Case solved, [WTComplaint] crxr - Case solved

crxr
post Jun 7 2009, 01:25 AM

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QUOTE(nokia2003 @ Jun 7 2009, 01:15 AM)
@ crxr

how much is the total cost to replace everything? as in, to make it completely functional? excluding labour
*
I do not have 16gb logic board with me, I was going to propose to hjm a 8gb in exchage of his problem board + rm100 and the outstanding on the replace earpiece but he cut me off.
nokia2003
post Jun 7 2009, 01:28 AM

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QUOTE(crxr @ Jun 7 2009, 01:25 AM)
I do not have 16gb logic board with me, I was going to propose to hjm a 8gb in exchage of his problem board + rm100  and the outstanding on the replace earpiece but he cut me off.
*
i'm trying to figure out a working solution for both of you.

what's the total price to fix his iPhone (with and without the earpiece replacement)?


Added on June 7, 2009, 1:32 amremember don't include the labour costs

This post has been edited by nokia2003: Jun 7 2009, 01:32 AM
frozzbyte
post Jun 7 2009, 01:34 AM

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It's a water marker, not water sticker. It's at the bottom of the headphone jack, white circular marker. It will turn half red if there's any contact with water. There's one more on the bottom connector as well but not visible to the naked eye.

TS complained that he got conned the first time when buying the phone with broken earpiece, well TS should check the phone thoroughly before purchasing it. There are possibilities that the earpiece is not functioning because of water sipping thru the earpiece. If that happen then the water marker won't be activated.

@crxr
Is the touch screen working before you start dismantling the phone?
crxr
post Jun 7 2009, 01:36 AM

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QUOTE(gengstapo @ Jun 7 2009, 01:23 AM)
Not siding anyone, but do the touch screen working b4 you(crxr) replace the earpiece?
Did you check before strat on your job?
*
Light water damage phone problem will show up slowly if you do nothing to it. I separate board from the set to replace the earpiece accelerate the problems. Heavy water damage render phone useless immediately, u can verify by trying or asking any phone technician.
vikingw2k
post Jun 7 2009, 01:39 AM

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QUOTE(crxr @ Jun 7 2009, 01:36 AM)
Light water damage phone problem will show up slowly if you do nothing to it. I separate board from the set to replace the earpiece accelerate the problems. Heavy water damage render phone useless immediately, u can verify by trying or asking any phone technician.
Does that mean that before you 'touch' the phone, the screen was working. After you opened up and changed the earpiece, the touch screen is dead?
crxr
post Jun 7 2009, 01:41 AM

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I want to get this over with, if the TS can pay me rm200, he can have a working 8gb iphone back. That's the best I can do.
nokia2003
post Jun 7 2009, 01:44 AM

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QUOTE(crxr @ Jun 7 2009, 01:41 AM)
I want to get this over with, if the TS can pay me rm200, he can have a working 8gb iphone back. That's the best I can do.
*
well if you can be as transparent as you can, i'm sure that TS can accept this figure.

that is why i suggested that you list down the pricing for each part/repair to install trust on TS in regards to this.

This post has been edited by nokia2003: Jun 7 2009, 01:46 AM
crxr
post Jun 7 2009, 01:50 AM

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QUOTE(vikingw2k @ Jun 7 2009, 01:39 AM)
Does that mean that before you 'touch' the phone, the screen was working. After you opened up and changed the earpiece, the touch screen is dead?
*
What I try to said, dismantle complete board from mid section and reconnect back will not render touch function not to work unless the board itself already has problems but doesn't up initially. I would said it was working at the first meet up and stop working right after in front of TS present hence I propose FREE screen.


Added on June 7, 2009, 1:56 am
QUOTE(nokia2003 @ Jun 7 2009, 01:44 AM)
well if you can be as transparent as you can, i'm sure that TS can accept this figure.

that is why i suggested that you list down the pricing for each part/repair to install trust on TS in regards to this.
*
Thanks Nokia but I do not think he is a reasonable boy, just look at the SMS he sent, a lawyer to be maybe? I only try to fix his phone and in return all the personal attack SMS to me and my family. The list - rm100 for the 8gb board, rm50 for the earpiece n rm50 to cover the courier fee to sabah.

This post has been edited by crxr: Jun 7 2009, 02:04 AM
XiuKeong
post Jun 7 2009, 03:39 AM

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Shock to see those rude replies in the sms.

But hopefully this case can be settle in a well manner way smile.gif
dailylulz
post Jun 7 2009, 04:14 AM

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QUOTE(crxr @ Jun 7 2009, 01:50 AM)

Added on June 7, 2009, 1:56 am
Thanks Nokia but I do not think he is a reasonable boy, just look at the SMS he sent, a lawyer to be maybe?  I only try to fix his phone and in return all the personal attack SMS to me and my family.  The list - rm100 for the 8gb board, rm50 for the earpiece n rm50 to cover the courier fee to sabah.
*
Off topic, but hurling verbal abuses at opponent during court does not consider a good defense rolleyes.gif

Haha, hope this will be settle peacefully anyway.
TakanoKyohei
post Jun 7 2009, 09:21 AM

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EM, first when i was read at TS explanation then i after read crxr i think TS is somehow rude, , there a possibility that its broke down after crxr open it but i don't you should use your so called Degree accuse him like that... other people also have their own degree/diploma not you only.

im not side with crxr or TS but i think you guys should discuss at it then think a best solution for both of you, and also crxr i think you can post a picture of that water mark being into his phone so that it can boost up the trust for other to you.


cheers both to crxr and TS.
Taka.
spacemanship
post Jun 7 2009, 10:28 AM

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QUOTE(crxr @ Jun 7 2009, 12:14 AM)
Thanks to Hanxz for letting me know about this thread, I was waiting for it.

Since I do not read/speak Malay very well, this is my version. June 2nd, we meet up in lowyat plaza kopi club at 3pm n I was late, as usual. I already know need to replace the earpiece so I straight away go to work on the spot. FYI, the earpiece is between touchscreen ribbon n lcd ribbon, so after I put back the board to test the new earpiece, the touchscreen do not response. So I thought maybe I have a shaky hands due to long flight from usa on june 1st, I told him I will give him a working used lcd for free. So we agree to meet the next day n I proceed to meet other customer due to the long holidays. On June 3rd, we suppose meet 2-3pm but I call to change to 9pm cause I still haven't work on his phone yet. I have to admit I work on his phone on 7pm. I took his complete boards n put into my own used set phone to test for a used working lcd, I tested everthing works except the home button no working n at that time, it's already 9pm. At this time, his mum call n I told her still working on it cause now need to transfer my used lcd to his set. I said I need at least 2 hours more to finish transfer n testing, so we agreed to meet 4 o'clock cause they leave at 6 o'clock and this is where the disaster start. Due to my broken malay, I thought we are meeting at 4pm june 4th and I have plenty of time to spare, I did not work on his phone that night and slept at 12am. On june 4th 10am when I woke up, my phone was off so I charge it. When power on, I received tons of miss call n sms. Only then I realized he meant to meet at 4am in the morning. I have to admit I misunderstood and I never woke up so early before. I sms back to apologize and promised to courier the phone back to him at no xtra charge to him. He said no need cause his uncle still in town, I can pass to him between 7pm and 9pm. At 2pm, I went to meet my friend a technician in lowyat n I pass his phone to him, telling him to transfer the my lcd to his set and I left to see other customer. Around 6pm, my friend call me said he has try to fix it 10 times already and the touch still does not work. So I went over at 7pm, I brought with me a set of 8gb complete board to test on his set and the touch screen works. I also test on his removed lcd and guess what, it also works. After close inspection by my friend, we noticed that the touch screen connector area got some light water damaged. So I call him to tell him but no answer. I call his uncle at 9pm to explain to him and I say I will try my best to get it work again if possible but need more times. He said he is leaving on saturday morning so I still have one day to work on it. Right after talking to his uncle, he call n I tried to explain to him light water damage board is giving the touch problem but he cut me off n bla bla away n hang up on me. After that, I start to received sms from him.  Even though he is ignorant, I still work on the phone the next day trying to get the touch to work but no vail till 9pm, I call his uncle thinking to show him and prove to him the lcd is no problem is the board problem, I end up received more SMS. I only meet him once and the rest of the time is call and sms. He do not give me a chance to explain. That's all I have to said.


Added on June 7, 2009, 12:32 am

The water mark was not trigger on the comm board, I think water sip thru the earpiece causing the earpiece to malfunction. His phone is still with me, I can let you take a shot at it to see if you can see the water damage with your naked eye cause I have let other technician took a gooood look at it  already
*
aku ada citer aku sindri...ko pun ada la...ok....fair enough...no problem......tapi ko defend yourself coz you are the technician and want to explain to me logic board and electronics and you expect me to say..o0h i accept it coz you are the expert one. Don't you understand along this time...I just want you to give me back my machine with all function and features working plus the earpiece that you repaired and 150 for you as we agreed on it. You water damage claimed makes me cannot use the machine anymore, is it?no need to explain deep down why and what all that. All these time, you never want to admit and want to tell me you have problem to fix it and why is that?is it hard for you to explain and tell me there were problems and I need more time to fix it, but you never tell me from the day you brought the machine. That is why I said you never want to admit you can't fix it and you don't want to be responsible and you made it my fault. If I said and I noticed you can slide it at the first you touch the machine and meaning you already know it's working perfectly but I know you can say you did not check it. The machine already with you until today, 6 days. You have more than enough time to fake everything. I don't trust everything you said anymore. If this cannot be settled , I'm the one that lost everything. Not you.


Added on June 7, 2009, 10:33 am
QUOTE(TakanoKyohei @ Jun 7 2009, 09:21 AM)
EM, first when i was read at TS explanation then i after read crxr i think TS is somehow rude, , there a possibility that its broke down after crxr open it but i don't you should use your so called Degree accuse him like that... other people also have their own degree/diploma not you only.

im not side with crxr or TS but i think you guys should discuss at it then think a best solution for both of you, and also crxr i think you can post a picture of that water mark being into his phone so that it can boost up the trust for other to you.
cheers both to crxr and TS.
Taka.
*
I know I'm a kind of rude and hot head but don't you understand the feelings I came all the way from Sabah and we already lost most of out time for 2 days just waiting for empty promised, in the end, I didn't get anyhting.

Anyway thanks.


Added on June 7, 2009, 10:45 am
QUOTE(nordingh @ Jun 7 2009, 01:09 AM)
Agree with you, there no need for rude language. That won't help much but will make it worst. I also will ignore if someone send me that kind of message to. Who's care uncle is police or not...
*
agree, who cares my uncle police or not, I'm only sms crxr to folllow the time as promised and not treating my uncle like us that hav been waiting and waitng but crxr never showed up and I'm also not the one that sms want to report a police about this matters. crxr did sms my uncle want to pass the phone to the police and want to report my "threatening" message.

cheers.


Added on June 7, 2009, 10:49 am
QUOTE(crxr @ Jun 7 2009, 12:58 AM)
I did better, I replace a good working complete screen for free but the only problem is, the touch function do not work due to his damage board giving problem. Free screen is as far as I can go and I honor my promise, but free logic board is out of the question, do understand that replace earpiece got nothing to do with the board and I did not sell him the used water phone. Just to remind you, his screen is WORKING fine with my board. Hmm..... maybe I should do a video.

Added on June 7, 2009, 1:00 am

Like I said, it's not that, it's the board problem
*
like i said for how many hmmm...lost count already...no need to explain deep. I gave you my working machine except the earpiece for you to fix and you suppose to give me back my working machine with the earpiece repaired. Pay you RM150 for the earpiece. understand?


This post has been edited by spacemanship: Jun 7 2009, 10:49 AM
adxicible
post Jun 7 2009, 10:53 AM

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@crxr..

i'm not an iphone user.. but as a technician.. you have full responsible to the item that given to you by its owner...
when you damage the item then its ur responsible to replace it.I did damage a customer pc motherboard, but then i replace it
with a new board.
In this case, its seems that you dont want to responsible on what you do....
and yes.. he is being rude to you... but if it was me.. i already punch your face.. you know y?..

1. The item is so expensive, the price is like buying a notebook.
2. You given hope to people so that he trust you that you can do it easily. You said like you are pro.. yet.. u damage the phone.
3. When you buy an expensive item, you will love it.. its so painful when other broke it..especially the one who u give trust to repair it

From the owner words, its seems only the earpiece is not working, then why its screen suddenly malfunction?...
then you blame his board?.... as same from the previous comment's, have you test that the touch screen is working or not
before you disassemble it?.. its your responsible to check it before you disassemble it..

so crxr..
this time your customer win. i cant be on your side, because you are the fault one. i hope the person who support you is not
your friends. please dont deny it... you just make thing worst, i got meet technician like you, it look like he can do anything, but in the end, so frustrated rclxub.gif
spacemanship
post Jun 7 2009, 11:02 AM

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QUOTE(crxr @ Jun 7 2009, 12:14 AM)
Thanks to Hanxz for letting me know about this thread, I was waiting for it.

Since I do not read/speak Malay very well, this is my version. June 2nd, we meet up in lowyat plaza kopi club at 3pm n I was late, as usual. I already know need to replace the earpiece so I straight away go to work on the spot. FYI, the earpiece is between touchscreen ribbon n lcd ribbon, so after I put back the board to test the new earpiece, the touchscreen do not response. So I thought maybe I have a shaky hands due to long flight from usa on june 1st, I told him I will give him a working used lcd for free. So we agree to meet the next day n I proceed to meet other customer due to the long holidays. On June 3rd, we suppose meet 2-3pm but I call to change to 9pm cause I still haven't work on his phone yet. I have to admit I work on his phone on 7pm. I took his complete boards n put into my own used set phone to test for a used working lcd, I tested everthing works except the home button no working n at that time, it's already 9pm. At this time, his mum call n I told her still working on it cause now need to transfer my used lcd to his set. I said I need at least 2 hours more to finish transfer n testing, so we agreed to meet 4 o'clock cause they leave at 6 o'clock and this is where the disaster start. Due to my broken malay, I thought we are meeting at 4pm june 4th and I have plenty of time to spare, I did not work on his phone that night and slept at 12am. On june 4th 10am when I woke up, my phone was off so I charge it. When power on, I received tons of miss call n sms. Only then I realized he meant to meet at 4am in the morning. I have to admit I misunderstood and I never woke up so early before. I sms back to apologize and promised to courier the phone back to him at no xtra charge to him. He said no need cause his uncle still in town, I can pass to him between 7pm and 9pm. At 2pm, I went to meet my friend a technician in lowyat n I pass his phone to him, telling him to transfer the my lcd to his set and I left to see other customer. Around 6pm, my friend call me said he has try to fix it 10 times already and the touch still does not work. So I went over at 7pm, I brought with me a set of 8gb complete board to test on his set and the touch screen works. I also test on his removed lcd and guess what, it also works. After close inspection by my friend, we noticed that the touch screen connector area got some light water damaged. So I call him to tell him but no answer. I call his uncle at 9pm to explain to him and I say I will try my best to get it work again if possible but need more times. He said he is leaving on saturday morning so I still have one day to work on it. Right after talking to his uncle, he call n I tried to explain to him light water damage board is giving the touch problem but he cut me off n bla bla away n hang up on me. After that, I start to received sms from him.  Even though he is ignorant, I still work on the phone the next day trying to get the touch to work but no vail till 9pm, I call his uncle thinking to show him and prove to him the lcd is no problem is the board problem, I end up received more SMS. I only meet him once and the rest of the time is call and sms. He do not give me a chance to explain. That's all I have to said.


Added on June 7, 2009, 12:32 am

The water mark was not trigger on the comm board, I think water sip thru the earpiece causing the earpiece to malfunction. His phone is still with me, I can let you take a shot at it to see if you can see the water damage with your naked eye cause I have let other technician took a gooood look at it  already
*
aku ada citer aku sindri...ko pun ada...ok...no problem...adil la....tapi ko defend yourself coz you are the
technician and want to explain to me logic board and electronics and you expect me to say..o0h i accept it coz you
are the expert one. Don't ypu understand along this time...I just want you to give me back my machine with all
function and features working plus the earpiece that you repaired and 150 for you as we agreed on it. You water
damage claimed makes me cannot use the machine anymore, is it?no need to explain deep down why and what all that.
If I said and I noticed you can slide it at the first you touch the machine and meaning you already know it's
working perfectly but I know you can say you did not check it. The machine already with you until today, 6 days.
You have more than enough time to fake everything. I don't trust everything you said anymore. If this cannot be
settled , I'm the one that lost everything. Not you.

SUSnordingh
post Jun 7 2009, 11:24 AM

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QUOTE(adxicible @ Jun 7 2009, 10:53 AM)
@crxr..

i'm not an iphone user.. but as a technician.. you have full responsible to the item that given to you by its owner...
when you damage the item then its ur responsible to replace it.I did damage a customer pc motherboard, but then i replace it
with a new board.
In this case, its seems that you dont want to responsible on what you do....
and yes.. he is being rude to you... but if it was me.. i already punch your face.. you know y?..

1.  The item is so expensive, the price is like buying a notebook.
2.  You given hope to people so that he trust you that you can do it easily. You said like you are  pro.. yet.. u damage the  phone.
3.  When you buy an expensive item, you will love it.. its so painful when other broke it..especially the one who u give trust to repair it

From the owner words, its seems only the earpiece is not working, then why its screen suddenly malfunction?...
then you blame his board?.... as same from the previous comment's, have you test that the touch screen is working or not
before you disassemble it?..  its your responsible to check it before you disassemble it..

so crxr..
this time your customer win. i cant be on your side, because you are the fault one. i hope the person who support you is not
your friends. please dont deny it... you just make thing worst, i got meet technician like you, it look like he can do anything, but in the end, so frustrated rclxub.gif
*
I agree with you... I also doing something like you if the item damage while in my hand. (I also doing some hp repair too)

And I also in TS situation before (happen in 2 weeks ago). I just want to change my expensive Guess watch battery which only cost RM10 but end up there is some damage to the outer body and back cover because the so call pro watch technician cannot close the back case perfectly. I just ask how solve that problem. So the lady explain what can be done and the cost will not be bear by me. After 2 call made by the shop, I getting back my watch good as new. Just pay the battery.

Good luck to both party to solve this issue fair and square...
omnimech
post Jun 7 2009, 11:30 AM

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TO BE HONEST ::

I dont think its fair, hs pays 200 for a 8gb phone, it was 16 gb to begin with .

U are responsible for the phone. Dont come out with all that, accelerate the problem and what not.

This is a known fact, when I pass you an item, which has a working touch screen, I expect it to come back with a working touch screen..

All your excuses are void, because it STOPPED working in YOUR HANDS.

200 for the return of a working 8 gb is UNACCEPTABLE.

200 for the return of a working 16 GB is ACCEPTABLE.

** For one, you didnt document it, pictures of the so called water damage? I agree with TS, u may have fabricated it yourself.

Though, I believe you are a person of integrity and it may be true, but this problem cannot be fixed by throwing the blame.

You as a technician are held responsible unless you can prove without a doubt.. which you should have done with the ts when u met up with him, open up the iphone and check the internals.

Just give the ts back a working phone, and take it as a lesson.

Anymore arguing will only affect ur reputation as a trusted iphone technician

This post has been edited by omnimech: Jun 7 2009, 11:36 AM
spacemanship
post Jun 7 2009, 11:44 AM

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QUOTE(crxr @ Jun 7 2009, 01:41 AM)
I want to get this over with, if the TS can pay me rm200, he can have a working 8gb iphone back. That's the best I can do.
*
8gb?? try again...


Added on June 7, 2009, 11:50 am
QUOTE(crxr @ Jun 7 2009, 01:41 AM)
I want to get this over with, if the TS can pay me rm200, he can have a working 8gb iphone back. That's the best I can do.
*
to be clear..I will pay you only for the repaired earpiece RM150 and I want you to send me my working 16gb machine.Remember 16gb and works fine.

This post has been edited by spacemanship: Jun 7 2009, 11:50 AM
tech_frix
post Jun 7 2009, 11:57 AM

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TS is right....
technician should be responsible for the damage...

and y must ts get 8gb??
and have to pay for it??

doesnt make sense at all...
spacemanship
post Jun 7 2009, 12:00 PM

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QUOTE(crxr @ Jun 7 2009, 01:41 AM)
I want to get this over with, if the TS can pay me rm200, he can have a working 8gb iphone back. That's the best I can do.
*
this is the best that i can think of and I'm sorry if I offended you and your family. I just need you to be responsible and as I said and promised you'll get your RM150 (earpiece as agreed). If you agree on this, we'll can arrange for meeting again and I'll find someone there to collect it from you so inspection on the 2G 16GB WORKINGS MACHINE can be done on the spot.

This post has been edited by spacemanship: Jun 7 2009, 12:10 PM
golbeza
post Jun 7 2009, 12:25 PM

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TS's words are beyond buyer & seller system sweat.gif sweat.gif
problems cant be solved with just words u know.. call him now and solve this pls sweat.gif sweat.gif
no nid to solve it thru here whistling.gif

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