Forumer you are complaining against: crxr

Item being sold/bought: iPhone 2G earpiece repair

Details of the complaint :


Ini nak bagitau dan nak share pengalaman serta memberitahu yang saya tidak berpuas hati dengan crxr (http://forum.lowyat.net/index.php?showuser=6325).

CRXR ini terlalu bongkak dan ego dengan dirinya kerana dia tidak langsung mahu mengaku kesalahan dia sendiri. Dia tidak ingin bertanggungjawab ke atas apa yang berlaku dengan iPhone saya. Memang saya akui CRXR boleh dipercayai pada mulanya tetapi bila dia melakukan kesilapan dia terus mengambil kesempatan untuk lari daripada membuat ganti rugi atau apa pun dengan memberi alasan-alasan yang tidak relevant. Saya tahu dia takut mengakui kesalahan dia kerana dia tidak mahu membayar ganti rugi padahal saya langsung tidak pernah meminta dia untuk menukar dengan machine yang baru apatah lagi meminta dia membayar ganti rugi dengan wang ringgit. Saya hanya mahu dia mengaku kesalahan dia dan mengembalikan iPhone saya seperti yang asal dan berfungsi serta earpiece yang dah dibaiki. Saya akan membayar seperti yang dijanjikan RM150 untuk earpiece tersebut. Dia nak bawa ke polis ka..ke mahkamah ka aper ka mana-mana ja la. Saya tidak takut kerana saya tidak buat salah, saya ada saksi dan bukti.

Saya tahu ramai sudah yang berurusniaga tentang service dan juga penjualan mengenai iPhone daripada CRXR dan kemungkinan semuanya semuanya adalah memuaskan. Abang saya juga pernah melakukan urusniaga pembelian dari CRXR dan successful. Tetapi malangnya tidak dengan saya.

Citernya daripada mulanya start dengan saya ingin mencari orang atau kedai yang boleh dipercayai untuk membaiki masalah earpiece iPhone 2G 16GB saya coz saya dari Sabah dan sangat susah untuk mencari kedai yang betul-betul boleh dipercayai dan dengan kepakaran mereka untuk membaiki iPhone saya coz saya beli ni iPhone ni pun 2nd hand daripada sebuah kedai di Centre Point Sabah dan itupun saya dah kena tipu kerana earpiece dah rosak memang sebelum saya beli tetapi semua yang lain di iPhone itu berfungsi dengan baik. Saya dah menggunakannya berbulan-bulan hanya untuk entertainment and no sim inserted coz xda guna jugak kalau guna untuk calling. I only use my nokia 2100 old school phone.

So, abang saya memperkenalkan saya dengan CRXR dan bagi saya contacts orang ini. Saya pun email la dia melalui forum lowyat ini.



Saya memang akan ke KL selama 3 hari untuk menghadiri convocation saya di Shah Alam. Pada mulanya memang semuanya berjalan dengan lancar. Saya email dan message berjanji untuk berjumpa di Lowyat, semuanya berjalan dengan lancar. Saya membuat keputusan berjumpa dengan dia pada 2nd of June di Lowyat dan dia pun bersetuju.

2nd June

Selepas saya dari Shah Alam untuk menguruskan peminjaman jubah convocation, saya dengan emak saya terus ke Lowyat dan sampai pada jam 1 ptg. Kawan saya yang masih belajar di Shah Alam turut sama sebab dia nak jalan-jalan jugak di Lowyat. Maybe about 2 hours we were waiting for him in Lowyat. Tapi kami faham dia daripada Rawang dan dia driving so traffic jammed.

CRXR sampai dan terus berjumpa dengan kami di lower ground café. Dia dah pegang tu machine even tested it. Saya tanya lagk dia awal-awal dia confirmed atau tidak itu earpiece yang bermasalah dan dia jawab memang earpiece tu rosak dan dia banyak dah dan biasa repair dan dia juga mengakui iPhone saya tu masih belum pernah di buka oleh sesiapa, untouch masih inside. Memang pun coz abang saya pun ada iPhone dan banyak tahu mengenai iphone. Ada masalah software kami fix sendiri. Kami tahu jugak macam mana kalau bezel iPhone tu dah pernah di buka atau tidak. Oleh kerana ini masalah hardware so kami kena beralih kepada yang pakar repair hardware (Konon la CRXR ni)

So, dia buat la seperti yang dijanjikan on the spot and tools dia suma complete dalam beg sandang dia. Dia buka dengan confident nya machine saya tu macam expert tapi nampak macam kasar sikit (my friend in front of me also told the same but we thought he is an expert guy, let him do it his way …I even asked him where he learn to repair iPhone and he answered from youtube….dia ada citer jugak yang time dia start repair service ni dia ada buat kesilapan dengan iPhone customer so dia cakap rugi loo…ganti loo…what to do).

Memang ada nampak dia kesusahan sikit untuk ganti earpiece tu, tarik-tarik earpiece yang lama untuk digantikan dengan yang baru. Akhirnya dapat jugak cabut tu earpiece lama dan berjaya masukkan yang baru. Pastu…time dia bagi on balik dengan cover belakang masih terbuka, nak test tu earpiece baru berfungsi atau tidak, touch screen langsung tak berfungsi dah. Dia slide-slide takda apa pun bergerak. 2 3 kali dia buka dan pasang balik..sama jugak. Time tu la dia start dah bagi penerangan-penerangan elektronik kenapa jadi itu la ini la..bla bla bla…adalah mengenai touch screen connector tu…dia terus jawab rosak dah tu benda tu so kena ganti lagik dengan alasan-alasan dia tuk cover dia messed up with my machine. Dia boleh-boleh lagik bagi alasan yang mayb benda tu dah time dia nak rosak dah. Kononnya kita tidak tahu yang berapa lama dan bagaimana yang 1st user tu guna tu iPhone so expired dah la component tu dan rosak time tu pulak.

So, saya buat keputusan supaya biar dia bawa balik tu machine tu baiki lagik lagipun siapa yang bodoh sangat cakap ohh…it’s not your fault, I only want you to fix the earpiece. The rest just leave it to me. Saya cakap lagik I don’t care how you want to do it, I just want my working machine back, that’s all and we agreed also with only RM150 just for the earpiece payment if the machine fixed.
Saya tanya dia, boleh siap ka esok dan dengan yakin dia jawab no problem so kami arrange time 2-3 pm on the next day jumpa di SOGO (me and my mum stayed at hotel around Masjid India).

3rd June

Pagi tu saya ke Shah Alam untuk convocation saya, jam 1 habis convocation dengan kelam kabutnya selesaikan semua urusan pemulangan balik jubah, pengambilan sijil ijazah dan sesi bergambar, selesai terus naik bas T603-U80-Taxi-SOGO. Pagi tu saya dah message CRXR tanya mengenai machine saya tu siap dah ka atau tak dan saya akan message dia kalau saya on the way dah ke SOGO tapi CRXR tidak reply. Sampai sahaja di SOGO saya call dia tapi dia bagi alasan lagi dia di Petaling Jaya tanpa minta maaf apa pun dan memberitahu kami awal-awal yang he can’t make it on that time. Kami ok la…cuba faham yang mayb dia ada hal penting dan dia berjanji akan jumpa kami untuk bagi balik iPhone tu lewat malam sikit. So we agreed between 7-9 pm at SOGO again. Then again….saya sms time saya di SOGO dah pada masa yang dijanjikan tanya dia di mana dah dia…ok dah ka tu machine atau tidak…..tetapi tidak ada reply jugak…I called him…he said he can’t make it also and he agreed he’ll send the machine late at night directly to us. Ok, no problem I said…tunggu punya tunggu…sms dia pun xda langsung….saya call lagik tanya bila mau sampai dan di mana sudah dan seperti biasa dengan alasan dia tidak dapat hantar time tu lagik. So CRXR decided and promised me to send the machine early in the morning on the next day (the day me and my mum will go back to Sabah). Saya dah bagitau awal-awal dengan dia yang kami akan balik 4hb even when we first met. So kalau dia dah cadangkan pagi tu tidak ada masalah kerana flight di jadualkan pada tengahari nya dan masih ada masa pada awal pagi untuk berjumpa dengan CRXR. CRXR janji dia akan call jam 4.30 am before he on his way to Masjid India dan saya pun akan call dia pada masa tersebut.

4th June

Saya bangun dah jam 4.30 pagi terus call CRXR…no one picked up the phone…beberapa kali saya cuba pun tiada jugak orang jawab then CRXR phone turn off. I tried almost an hour to reach him but his phone off. I’m angry then I message him telling him I’m not satisfied with his way treating me. I message...why u treating me like this…I trusted you…you’ll never get away from this….something like that. Pending message.

Then 10:21 am CRXR replied:
Sorry bro I overslept. Please sms me ur address I can sent back to you, no xtrs charge to you. Not need to curse, you will get back a working phone.






Me and my mum on our way to the airport when we received this sms then I sms CRXR back to ask him just send it to my uncle that also stayed around Masjid India coz they will be back to Sabah on 6th June. I don’t trust CRXR anymore and I don’t want to make him send not working phone to Sabah. Saya sengaja suruh dia hantar ke tempat uncle saya supaya uncle saya boleh pastikan yang iPhone itu tidak ada masalah lagi. Duit RM150 pun dah saya bagi kat uncle saya supaya habis checked and tested CRXR can get his RM150 for the earpiece as promised.

10:30 am CRXR replied:
pics
pics

Saya reply sms dia dan bagitau dia awal-awal supaya ikut masa yang dijanjikan kerana saya tidak mahu uncle saya marah dan membuang masa dan saya jugak beritahu yang uncle saya tu kerja sebagai polis dan uncle saya memang polis di Kota Kinabalu Sabah. Saya sms uncle saya dan CRXR dan tetapkan masa bila dan di mana mereka boleh berjumpa serta bagi number handphone ke 2 2 pihak supaya mereka boleh berhubung. Masa adalah jam 7-10 malam kerana pada masa itu mereka sudah berada di hotel dan lokasi adalah di hadapan Palace Hotel Masjid India.

10:42 am CRXR replied:
Ok but please at least allow 2 hours for travel cause I might be other places n traffic is bad in KL.




So…we agreed on this….then..my flight to Sabah delayed. Sampai di Sabah lewat malam around 9.30 pm…1 jam di udara dengan 2 cubaan mendaratkan kapal baru berjaya disebabkan ribut. Sampai dah di airport trus buka phone got 7 missed calls from CRXR and a message.

7.38 pm CRXR sent message:




Saya call jugak uncle saya tanya tentang perkara ini dan sampai sahaja di rumah saya terus call CRXR. Dia kata iPhone tu pernah masuk air dulu so itulah rosak sudah sekarang. Saya terus cakap dengan nada marah yang dia menipu saya dan dia menuduh kerosakkan itu bukan disebabkan oleh dia. Dia berkeras tidak mahu mengaku ini adalah salah dia.
Dari time tu saya sms dia marah dia dan dia reply pulak saya kurang ajar dan ignorant. Selepas itu dia tidak reply lagik. Semalam dia cari uncle saya untuk bagi iPhone tu balik tapi uncle saya tidak layan. Saya suruh dia cari saya tapi dia tidak berani dan tetap dia sms dan cuba call uncle saya. Dia sms uncle saya yang dia akan hantar phone tu ke polis kalau mereka tidak ambil balik dah dia akan tunjukkan semua sms yang menunjukkan saya tidak berpuas hati yang dia mahu dakwa sebagai ugutan nyawa (funny).

Ini baru sahaja dia pm dr lowyat forum:
pics

I replied:
pics


CRXR Business Card:
pics
pics

Sender:


This post has been edited by spacemanship: Jun 22 2009, 01:41 PM

memang saya tahu saya boleh guna earphone tapi takkan nak guna dan bawa-bawa earphone tu sepanjang masa. menyusahkan betul jugak benda tu dan saya memang mahu earpiece tu dibaiki, senang hati la skit complete suma jugak iPhone features leh digunakan.

all features, all of it EXCEPT the earpiece. to be specific, wifi, music, sound, touch screen, games, video, safari, home button, on off button, volume control, airplane mode, speaker, mic, earphone, camera and when sim card inserted i still can use it to receive and send msg of course to make and receive calls but i can't hear anything coz of the earpiece problem.

aku ada citer aku sindri...ko pun ada la...ok....fair enough...no problem......tapi ko defend yourself coz you are the technician and want to explain to me logic board and electronics and you expect me to say..o0h i accept it coz you are the expert one. Don't you understand along this time...I just want you to give me back my machine with all function and features working plus the earpiece that you repaired and 150 for you as we agreed on it. You water damage claimed makes me cannot use the machine anymore, is it?no need to explain deep down why and what all that. All these time, you never want to admit and want to tell me you have problem to fix it and why is that?is it hard for you to explain and tell me there were problems and I need more time to fix it, but you never tell me from the day you brought the machine. That is why I said you never want to admit you can't fix it and you don't want to be responsible and you made it my fault. If I said and I noticed you can slide it at the first you touch the machine and meaning you already know it's working perfectly but I know you can say you did not check it. The machine already with you until today, 6 days. You have more than enough time to fake everything. I don't trust everything you said anymore. If this cannot be settled , I'm the one that lost everything. Not you.

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Added on June 7, 2009, 10:33 amI know I'm a kind of rude and hot head but don't you understand the feelings I came all the way from Sabah and we already lost most of out time for 2 days just waiting for empty promised, in the end, I didn't get anyhting.

Anyway thanks.

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Added on June 7, 2009, 10:45 amagree, who cares my uncle police or not, I'm only sms crxr to folllow the time as promised and not treating my uncle like us that hav been waiting and waitng but crxr never showed up and I'm also not the one that sms want to report a police about this matters. crxr did sms my uncle want to pass the phone to the police and want to report my "threatening" message.

cheers.

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Added on June 7, 2009, 10:49 amlike i said for how many hmmm...lost count already...no need to explain deep. I gave you my working machine except the earpiece for you to fix and you suppose to give me back my working machine with the earpiece repaired. Pay you RM150 for the earpiece. understand?


This post has been edited by spacemanship: Jun 7 2009, 10:49 AM

aku ada citer aku sindri...ko pun ada...ok...no problem...adil la....tapi ko defend yourself coz you are the
technician and want to explain to me logic board and electronics and you expect me to say..o0h i accept it coz you
are the expert one. Don't ypu understand along this time...I just want you to give me back my machine with all
function and features working plus the earpiece that you repaired and 150 for you as we agreed on it. You water
damage claimed makes me cannot use the machine anymore, is it?no need to explain deep down why and what all that.
If I said and I noticed you can slide it at the first you touch the machine and meaning you already know it's
working perfectly but I know you can say you did not check it. The machine already with you until today, 6 days.
You have more than enough time to fake everything. I don't trust everything you said anymore. If this cannot be
settled , I'm the one that lost everything. Not you.

8gb?? try again...

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Added on June 7, 2009, 11:50 amto be clear..I will pay you only for the repaired earpiece RM150 and I want you to send me my working 16gb machine.Remember 16gb and works fine.

This post has been edited by spacemanship: Jun 7 2009, 11:50 AM

this is the best that i can think of and I'm sorry if I offended you and your family. I just need you to be responsible and as I said and promised you'll get your RM150 (earpiece as agreed). If you agree on this, we'll can arrange for meeting again and I'll find someone there to collect it from you so inspection on the 2G 16GB WORKINGS MACHINE can be done on the spot.

This post has been edited by spacemanship: Jun 7 2009, 12:10 PM

yepz..i know..I only want ppl to be the judge and as witnesses coz when we come to the conclusion and the end of this what we agreed to settle this problem..this thread will be as an evidence and claimed referral.

anyway thanks..

what else do you expect from an angry guy to do?I'm not asking him to replace it with the new one or 8gb 3G or money. I'm done giving him time and we already wasting it until today. If he said that he will not guarantee the machine will works after he opened it and tell me clearly what can happen and I agreed on it, that's ok. I also expected the earpiece repair process successful and if not at least I get my machine works fine like the first time i let him touched it. this is no black and white but it based on trust an responsibility. I am responsible on what I said to him and I said sorry but why need to argue about victim's attitude when we already knew he'll pissed and from the first we sms each other, he never say anything about admitting and sorry for cannot meeting us and never tell earlier that he can't make it. I can easily considered it as rude also coz I'm not the only one that waited him for hours, my mother also with me along that time coz only both of us went to KL. If he said I don't respect him I can say he don't respect us as well. We waited and waited for empty promised. I have the rights to get angry and he has the rights to be offended but he must solved this until we get an agreement.

@=Hanxz=

I'm also in a freelance pc repair service for part time, and I have no problems admitting to customer if I messed up and I can't do it. If I have to pay or replace I'll do it. This is how you become a service provider and it's in the service business category. If you don't want to be responsible and don't want customer to be angry at you don't do business from the beginning.

This post has been edited by spacemanship: Jun 7 2009, 03:17 PM

[quote=crxr,Jun 7 2009, 04:32 PM]Phone is not pc, you do not carry your pc around, you will not put it to the washer with your clothes, you drop it from the table....etc. phone suffer more abuse than pc, all this will/might have some effect on the phone cause the shock.... The phone here lcd is no problem, only the logic board due to slight water damage. dismantle the board will not render the touch function not to work, if just dismantle a board from the mid section to repair iphone will render phone malfunction, then repairing an iphone  will cost at least rm600 cause need to replace board for every repair. The main issue here is the board has slight water damage n cannot see with naked EYE unless you are SUPERMAN, which  I am not when we meet on the first day. I have repair/dismantle more than 100 sets of iphone, if I can damage a board so easily, then I must be stupid to repair phone for people for rm150 knowing I have replace logic board for every dismantle work.

[/quote]

PC=Personal Computer can be a laptop that you can carry around. I just now asked you n even sms u politely, seems you still explaining it deep and still don't have solution that we can both agreed.

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Added on June 7, 2009, 5:03 pmbtw, i'm just using PSP as a metaphor or figure of speech, and it does not reflect what you are trying to say here.
I am being BIASED to stress TS's uncouth behavior towards others.
I've stated my point which is you being rude, and telling all the grandmother stories of your uncle being a police and your family in the oil palm business to intimidate others.
You're just trying to throw your weight around like a bully in the school's playground.

Bickering with you on service providing would not be productive for me, when my point all this while is pointing towards your impertinent manner of conduct.

[/quote]

btw, I don't expect you to understand coz you're not in my situation. This about tangible things, iphone and money. I did not open this dispute topic to discuss feelings matters and manner of conduct.

This post has been edited by spacemanship: Jun 7 2009, 05:17 PM

I already told you what to do but you said you don't have 16gb logic board then you want me to accept 8gb??that's your best solution?ok..if you want me to accept 8gb I want opinions from others forumer whether i need to accept it but you have to pay me for making me lost my 16gb, propose to me the reasonable price i shoud ask from you?

or..I don't agree.

you can say anything you want about my attitude, no problem. but settle your problem first. ok you give me back 8GB 2G working machine and I want you to pay for the damages coz i lost my 16gb. so how much you're willing to pay?you are not the only one that want to get over with this a.s.a.p. just reply me here and settle this. no need to waste time anymore.

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Added on June 7, 2009, 8:04 pmi know how to talk to ppl but not the one that being denial and irresponsible.the important thing I used it for months already and working fine except for the earpiece. if i accept the 8gb crxr suppose to pay me for the damages.

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Added on June 7, 2009, 8:07 pmi can't wait but i want to accept the 8gb 2g working machine but crxr need to pay me for the damages coz I lost my 16gb. That's the best I can think of now.



------------------------------------
I'm young but at least I'm being responsible

This post has been edited by spacemanship: Jun 7 2009, 08:15 PM

really no need to pay and mine was 16gb??I don't think so.

the seller sold me the machine and I think he already knew the earpiece problem and it was also my fault for not fully inspecting the machine on that time but I came back to tell the seller and the seller said I have to pay rm300 but still he cannot confirmed the exact amount. He said he already ordered the earpiece part but for 1 months I waited and asked him still the same excuses. I guessed he never wanted to order it from the beginning coz he mayb don't have any expertise in fixing iPhone. it's just waiting my time and life goes on with the machine I bought coz I still can use it for many things except i can't hear ppl when they call. I can use headset but it's too troublesome.

This post has been edited by spacemanship: Jun 7 2009, 09:12 PM

all features works fine except the earpiece before handed it over to crxr. I'm waiting for crxr reply on my proposed solution. I know he's online but i don't want to rush him and get complaint for my attitude again.

This post has been edited by spacemanship: Jun 7 2009, 09:38 PM

i dun kno if this going to be better or not. I still dun really get what crxr want to decide to solve this. I'm waiting for him like always...7 days already since 2nd of June.

Thanks.

This post has been edited by spacemanship: Jun 8 2009, 09:42 AM

this is the reason why I got sooo angry and frustrated with you. I waited and accpted your excuses for 3 days when I still in KL but you failed to give the machine back and suddenly told and claimed water damaged my phone.

I started this topic coz I felt cheated and I'm really not satisfied with you. I asked for my 16gb 2g working machine but you said you dun have the board for 16gb so I compromised accept the 8gb 2g working machine along asked you to pay for the damages but you never replied me and now you still giving excuses working on my claimed to be water phone?

dun you all ppl see here how I got treated from the very beginning?I get more and more excuses and denial.

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Added on June 8, 2009, 10:45 amOk, if that what you want I give you 1 more chance and I agree with it and don't say I'm not be patient to you. 22nd June is the day to wait. As long as I get my 16GB 2G working fine machine plus repaired earpiece and you still get your rm150. That's all.

This post has been edited by spacemanship: Jun 8 2009, 10:45 AM

I already accepted your offer. I give you time until end of this month. Just fix my machine back.

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Added on June 8, 2009, 10:55 amI already accepted your offer. I give you time until end of this month. Just fix my machine back.

This post has been edited by spacemanship: Jun 8 2009, 10:55 AM

Dispute/Conflict solved. crxr Smsed me yesterday to ask someone to pick up and inspect the machine. So I asked my fren to meet him today. Machine inspected and confirmed works fine. crxr also got his rm150 as promised.

Thanks to everyone.

Thanks to crxr n again, sorry.

what's done is done.

-closed-

This post has been edited by spacemanship: Jun 22 2009, 01:39 PM