Forumer you are complaining against: crxr

Item being sold/bought: iPhone 2G earpiece repair

Details of the complaint :


Ini nak bagitau dan nak share pengalaman serta memberitahu yang saya tidak berpuas hati dengan crxr (http://forum.lowyat.net/index.php?showuser=6325).

CRXR ini terlalu bongkak dan ego dengan dirinya kerana dia tidak langsung mahu mengaku kesalahan dia sendiri. Dia tidak ingin bertanggungjawab ke atas apa yang berlaku dengan iPhone saya. Memang saya akui CRXR boleh dipercayai pada mulanya tetapi bila dia melakukan kesilapan dia terus mengambil kesempatan untuk lari daripada membuat ganti rugi atau apa pun dengan memberi alasan-alasan yang tidak relevant. Saya tahu dia takut mengakui kesalahan dia kerana dia tidak mahu membayar ganti rugi padahal saya langsung tidak pernah meminta dia untuk menukar dengan machine yang baru apatah lagi meminta dia membayar ganti rugi dengan wang ringgit. Saya hanya mahu dia mengaku kesalahan dia dan mengembalikan iPhone saya seperti yang asal dan berfungsi serta earpiece yang dah dibaiki. Saya akan membayar seperti yang dijanjikan RM150 untuk earpiece tersebut. Dia nak bawa ke polis ka..ke mahkamah ka aper ka mana-mana ja la. Saya tidak takut kerana saya tidak buat salah, saya ada saksi dan bukti.

Saya tahu ramai sudah yang berurusniaga tentang service dan juga penjualan mengenai iPhone daripada CRXR dan kemungkinan semuanya semuanya adalah memuaskan. Abang saya juga pernah melakukan urusniaga pembelian dari CRXR dan successful. Tetapi malangnya tidak dengan saya.

Citernya daripada mulanya start dengan saya ingin mencari orang atau kedai yang boleh dipercayai untuk membaiki masalah earpiece iPhone 2G 16GB saya coz saya dari Sabah dan sangat susah untuk mencari kedai yang betul-betul boleh dipercayai dan dengan kepakaran mereka untuk membaiki iPhone saya coz saya beli ni iPhone ni pun 2nd hand daripada sebuah kedai di Centre Point Sabah dan itupun saya dah kena tipu kerana earpiece dah rosak memang sebelum saya beli tetapi semua yang lain di iPhone itu berfungsi dengan baik. Saya dah menggunakannya berbulan-bulan hanya untuk entertainment and no sim inserted coz xda guna jugak kalau guna untuk calling. I only use my nokia 2100 old school phone.

So, abang saya memperkenalkan saya dengan CRXR dan bagi saya contacts orang ini. Saya pun email la dia melalui forum lowyat ini.



Saya memang akan ke KL selama 3 hari untuk menghadiri convocation saya di Shah Alam. Pada mulanya memang semuanya berjalan dengan lancar. Saya email dan message berjanji untuk berjumpa di Lowyat, semuanya berjalan dengan lancar. Saya membuat keputusan berjumpa dengan dia pada 2nd of June di Lowyat dan dia pun bersetuju.

2nd June

Selepas saya dari Shah Alam untuk menguruskan peminjaman jubah convocation, saya dengan emak saya terus ke Lowyat dan sampai pada jam 1 ptg. Kawan saya yang masih belajar di Shah Alam turut sama sebab dia nak jalan-jalan jugak di Lowyat. Maybe about 2 hours we were waiting for him in Lowyat. Tapi kami faham dia daripada Rawang dan dia driving so traffic jammed.

CRXR sampai dan terus berjumpa dengan kami di lower ground café. Dia dah pegang tu machine even tested it. Saya tanya lagk dia awal-awal dia confirmed atau tidak itu earpiece yang bermasalah dan dia jawab memang earpiece tu rosak dan dia banyak dah dan biasa repair dan dia juga mengakui iPhone saya tu masih belum pernah di buka oleh sesiapa, untouch masih inside. Memang pun coz abang saya pun ada iPhone dan banyak tahu mengenai iphone. Ada masalah software kami fix sendiri. Kami tahu jugak macam mana kalau bezel iPhone tu dah pernah di buka atau tidak. Oleh kerana ini masalah hardware so kami kena beralih kepada yang pakar repair hardware (Konon la CRXR ni)

So, dia buat la seperti yang dijanjikan on the spot and tools dia suma complete dalam beg sandang dia. Dia buka dengan confident nya machine saya tu macam expert tapi nampak macam kasar sikit (my friend in front of me also told the same but we thought he is an expert guy, let him do it his way …I even asked him where he learn to repair iPhone and he answered from youtube….dia ada citer jugak yang time dia start repair service ni dia ada buat kesilapan dengan iPhone customer so dia cakap rugi loo…ganti loo…what to do).

Memang ada nampak dia kesusahan sikit untuk ganti earpiece tu, tarik-tarik earpiece yang lama untuk digantikan dengan yang baru. Akhirnya dapat jugak cabut tu earpiece lama dan berjaya masukkan yang baru. Pastu…time dia bagi on balik dengan cover belakang masih terbuka, nak test tu earpiece baru berfungsi atau tidak, touch screen langsung tak berfungsi dah. Dia slide-slide takda apa pun bergerak. 2 3 kali dia buka dan pasang balik..sama jugak. Time tu la dia start dah bagi penerangan-penerangan elektronik kenapa jadi itu la ini la..bla bla bla…adalah mengenai touch screen connector tu…dia terus jawab rosak dah tu benda tu so kena ganti lagik dengan alasan-alasan dia tuk cover dia messed up with my machine. Dia boleh-boleh lagik bagi alasan yang mayb benda tu dah time dia nak rosak dah. Kononnya kita tidak tahu yang berapa lama dan bagaimana yang 1st user tu guna tu iPhone so expired dah la component tu dan rosak time tu pulak.

So, saya buat keputusan supaya biar dia bawa balik tu machine tu baiki lagik lagipun siapa yang bodoh sangat cakap ohh…it’s not your fault, I only want you to fix the earpiece. The rest just leave it to me. Saya cakap lagik I don’t care how you want to do it, I just want my working machine back, that’s all and we agreed also with only RM150 just for the earpiece payment if the machine fixed.
Saya tanya dia, boleh siap ka esok dan dengan yakin dia jawab no problem so kami arrange time 2-3 pm on the next day jumpa di SOGO (me and my mum stayed at hotel around Masjid India).

3rd June

Pagi tu saya ke Shah Alam untuk convocation saya, jam 1 habis convocation dengan kelam kabutnya selesaikan semua urusan pemulangan balik jubah, pengambilan sijil ijazah dan sesi bergambar, selesai terus naik bas T603-U80-Taxi-SOGO. Pagi tu saya dah message CRXR tanya mengenai machine saya tu siap dah ka atau tak dan saya akan message dia kalau saya on the way dah ke SOGO tapi CRXR tidak reply. Sampai sahaja di SOGO saya call dia tapi dia bagi alasan lagi dia di Petaling Jaya tanpa minta maaf apa pun dan memberitahu kami awal-awal yang he can’t make it on that time. Kami ok la…cuba faham yang mayb dia ada hal penting dan dia berjanji akan jumpa kami untuk bagi balik iPhone tu lewat malam sikit. So we agreed between 7-9 pm at SOGO again. Then again….saya sms time saya di SOGO dah pada masa yang dijanjikan tanya dia di mana dah dia…ok dah ka tu machine atau tidak…..tetapi tidak ada reply jugak…I called him…he said he can’t make it also and he agreed he’ll send the machine late at night directly to us. Ok, no problem I said…tunggu punya tunggu…sms dia pun xda langsung….saya call lagik tanya bila mau sampai dan di mana sudah dan seperti biasa dengan alasan dia tidak dapat hantar time tu lagik. So CRXR decided and promised me to send the machine early in the morning on the next day (the day me and my mum will go back to Sabah). Saya dah bagitau awal-awal dengan dia yang kami akan balik 4hb even when we first met. So kalau dia dah cadangkan pagi tu tidak ada masalah kerana flight di jadualkan pada tengahari nya dan masih ada masa pada awal pagi untuk berjumpa dengan CRXR. CRXR janji dia akan call jam 4.30 am before he on his way to Masjid India dan saya pun akan call dia pada masa tersebut.

4th June

Saya bangun dah jam 4.30 pagi terus call CRXR…no one picked up the phone…beberapa kali saya cuba pun tiada jugak orang jawab then CRXR phone turn off. I tried almost an hour to reach him but his phone off. I’m angry then I message him telling him I’m not satisfied with his way treating me. I message...why u treating me like this…I trusted you…you’ll never get away from this….something like that. Pending message.

Then 10:21 am CRXR replied:
Sorry bro I overslept. Please sms me ur address I can sent back to you, no xtrs charge to you. Not need to curse, you will get back a working phone.






Me and my mum on our way to the airport when we received this sms then I sms CRXR back to ask him just send it to my uncle that also stayed around Masjid India coz they will be back to Sabah on 6th June. I don’t trust CRXR anymore and I don’t want to make him send not working phone to Sabah. Saya sengaja suruh dia hantar ke tempat uncle saya supaya uncle saya boleh pastikan yang iPhone itu tidak ada masalah lagi. Duit RM150 pun dah saya bagi kat uncle saya supaya habis checked and tested CRXR can get his RM150 for the earpiece as promised.

10:30 am CRXR replied:
pics
pics

Saya reply sms dia dan bagitau dia awal-awal supaya ikut masa yang dijanjikan kerana saya tidak mahu uncle saya marah dan membuang masa dan saya jugak beritahu yang uncle saya tu kerja sebagai polis dan uncle saya memang polis di Kota Kinabalu Sabah. Saya sms uncle saya dan CRXR dan tetapkan masa bila dan di mana mereka boleh berjumpa serta bagi number handphone ke 2 2 pihak supaya mereka boleh berhubung. Masa adalah jam 7-10 malam kerana pada masa itu mereka sudah berada di hotel dan lokasi adalah di hadapan Palace Hotel Masjid India.

10:42 am CRXR replied:
Ok but please at least allow 2 hours for travel cause I might be other places n traffic is bad in KL.




So…we agreed on this….then..my flight to Sabah delayed. Sampai di Sabah lewat malam around 9.30 pm…1 jam di udara dengan 2 cubaan mendaratkan kapal baru berjaya disebabkan ribut. Sampai dah di airport trus buka phone got 7 missed calls from CRXR and a message.

7.38 pm CRXR sent message:




Saya call jugak uncle saya tanya tentang perkara ini dan sampai sahaja di rumah saya terus call CRXR. Dia kata iPhone tu pernah masuk air dulu so itulah rosak sudah sekarang. Saya terus cakap dengan nada marah yang dia menipu saya dan dia menuduh kerosakkan itu bukan disebabkan oleh dia. Dia berkeras tidak mahu mengaku ini adalah salah dia.
Dari time tu saya sms dia marah dia dan dia reply pulak saya kurang ajar dan ignorant. Selepas itu dia tidak reply lagik. Semalam dia cari uncle saya untuk bagi iPhone tu balik tapi uncle saya tidak layan. Saya suruh dia cari saya tapi dia tidak berani dan tetap dia sms dan cuba call uncle saya. Dia sms uncle saya yang dia akan hantar phone tu ke polis kalau mereka tidak ambil balik dah dia akan tunjukkan semua sms yang menunjukkan saya tidak berpuas hati yang dia mahu dakwa sebagai ugutan nyawa (funny).

Ini baru sahaja dia pm dr lowyat forum:
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I replied:
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CRXR Business Card:
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Sender:


This post has been edited by spacemanship: Jun 22 2009, 01:41 PM

ow, seems some serious matter here ..

really serius newbie wan act pro this will happen

@ spacemanship


does that imply, you could still make/receive phone calls using the earphones previously (as seen in the picture below)?

memang saya tahu saya boleh guna earphone tapi takkan nak guna dan bawa-bawa earphone tu sepanjang masa. menyusahkan betul jugak benda tu dan saya memang mahu earpiece tu dibaiki, senang hati la skit complete suma jugak iPhone features leh digunakan.

you said



could you list everything down, which was working fine before you handed your iPhone over to crxr? for example surfing the net via safari, make/receive phone calls and SMS, watching youtube, iPod features et cetera?

thanks

all features, all of it EXCEPT the earpiece. to be specific, wifi, music, sound, touch screen, games, video, safari, home button, on off button, volume control, airplane mode, speaker, mic, earphone, camera and when sim card inserted i still can use it to receive and send msg of course to make and receive calls but i can't hear anything coz of the earpiece problem.

Did he check the water damage sticker and show you when he open on the first day meet?

I thought that the first thing any HP technician should look for before proceed to repair anything.

If water damage early early the iPhone will show signs of distress already, and not after cxcr open it up. Anyway TS did u ask him for some form for gurantee that the iPhone during repair is totally under his responsibility?

Anyway lets be fair to cxcr and wait for his comment before jumping to conclusion

Thanks to Hanxz for letting me know about this thread, I was waiting for it.

Since I do not read/speak Malay very well, this is my version. June 2nd, we meet up in lowyat plaza kopi club at 3pm n I was late, as usual. I already know need to replace the earpiece so I straight away go to work on the spot. FYI, the earpiece is between touchscreen ribbon n lcd ribbon, so after I put back the board to test the new earpiece, the touchscreen do not response. So I thought maybe I have a shaky hands due to long flight from usa on june 1st, I told him I will give him a working used lcd for free. So we agree to meet the next day n I proceed to meet other customer due to the long holidays. On June 3rd, we suppose meet 2-3pm but I call to change to 9pm cause I still haven't work on his phone yet. I have to admit I work on his phone on 7pm. I took his complete boards n put into my own used set phone to test for a used working lcd, I tested everthing works except the home button no working n at that time, it's already 9pm. At this time, his mum call n I told her still working on it cause now need to transfer my used lcd to his set. I said I need at least 2 hours more to finish transfer n testing, so we agreed to meet 4 o'clock cause they leave at 6 o'clock and this is where the disaster start. Due to my broken malay, I thought we are meeting at 4pm june 4th and I have plenty of time to spare, I did not work on his phone that night and slept at 12am. On june 4th 10am when I woke up, my phone was off so I charge it. When power on, I received tons of miss call n sms. Only then I realized he meant to meet at 4am in the morning. I have to admit I misunderstood and I never woke up so early before. I sms back to apologize and promised to courier the phone back to him at no xtra charge to him. He said no need cause his uncle still in town, I can pass to him between 7pm and 9pm. At 2pm, I went to meet my friend a technician in lowyat n I pass his phone to him, telling him to transfer the my lcd to his set and I left to see other customer. Around 6pm, my friend call me said he has try to fix it 10 times already and the touch still does not work. So I went over at 7pm, I brought with me a set of 8gb complete board to test on his set and the touch screen works. I also test on his removed lcd and guess what, it also works. After close inspection by my friend, we noticed that the touch screen connector area got some light water damaged. So I call him to tell him but no answer. I call his uncle at 9pm to explain to him and I say I will try my best to get it work again if possible but need more times. He said he is leaving on saturday morning so I still have one day to work on it. Right after talking to his uncle, he call n I tried to explain to him light water damage board is giving the touch problem but he cut me off n bla bla away n hang up on me. After that, I start to received sms from him. Even though he is ignorant, I still work on the phone the next day trying to get the touch to work but no vail till 9pm, I call his uncle thinking to show him and prove to him the lcd is no problem is the board problem, I end up received more SMS. I only meet him once and the rest of the time is call and sms. He do not give me a chance to explain. That's all I have to said.

---

Added on June 7, 2009, 12:32 amThe water mark was not trigger on the comm board, I think water sip thru the earpiece causing the earpiece to malfunction. His phone is still with me, I can let you take a shot at it to see if you can see the water damage with your naked eye cause I have let other technician took a gooood look at it already

This post has been edited by crxr: Jun 7 2009, 12:32 AM

Wow, TS is damn effin rude man, no need for such colourful language even if cxcr is wrong

anyway cxcr, any chance of just replacing the touch screen connector and not the whole lcd screen? i guess it would be cheaper isn't it? and sorry, not much of an iphone hardware techie, just trying to find some win-win solution for both of u

This post has been edited by dailylulz: Jun 7 2009, 12:45 AM

Good that now both sides story is up. Now it hang on balance.
From what cxcr's screenshots shows, cxcr is trying to explain and do what he can.

Anyway cxcr, i did some googling regarding the connector issue, i found this interesting link

http://www.hackint0sh.org/forum/f131/71935-2.htm

the last reply

I did better, I replace a good working complete screen for free but the only problem is, the touch function do not work due to his damage board giving problem. Free screen is as far as I can go and I honor my promise, but free logic board is out of the question, do understand that replace earpiece got nothing to do with the board and I did not sell him the used water phone. Just to remind you, his screen is WORKING fine with my board. Hmm..... maybe I should do a video.

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Added on June 7, 2009, 1:00 amLike I said, it's not that, it's the board problem

This post has been edited by crxr: Jun 7 2009, 01:03 AM

Sorry, I never see inside iphone before so not sure where the sticker is. Now I understand why the sticker don't show anything... light water damage cause normally won't be able to see until problem happen.

Was browsing around, I like this bro signature, just to share.

http://forum.lowyat.net/topic/1054451

This post has been edited by crxr: Jun 7 2009, 01:08 AM

with a hot head like that, it's hard to find a solution .
Just because he just graduated and got a degree in law i presume, he is the mr know everything... but de-grading others who has less education was totally not necessary..
the attitude like that wouldn't solve any problem

as every1 can see,mr.crxr has try to be reasonable but the only person not co-operating here is TS himself.
every1 here know there is no authorized repair shop for apple iPhone except for MAXIS IPHONE 3G. every repair, has a risk .

my suggestion is to repair all the others without any charges except for the ear piece.(* back to original condition *) and let TS find another repair man to fix his phone.

in most cases where when one TS has a thread against another person .. the TS is always the victim ...but for this , i am on CRXR side ....


CRXR: u got my support .. Support + 1

This post has been edited by Choongster: Jun 7 2009, 01:13 AM

Agree with you, there no need for rude language. That won't help much but will make it worst. I also will ignore if someone send me that kind of message to. Who's care uncle is police or not...

@ crxr

how much is the total cost to replace everything? as in, to make it completely functional? excluding labour

This post has been edited by nokia2003: Jun 7 2009, 01:16 AM

Not siding anyone, but do the touch screen working b4 you(crxr) replace the earpiece?
Did you check before strat on your job?