Since I do not read/speak Malay very well, this is my version. June 2nd, we meet up in lowyat plaza kopi club at 3pm n I was late, as usual. I already know need to replace the earpiece so I straight away go to work on the spot. FYI, the earpiece is between touchscreen ribbon n lcd ribbon, so after I put back the board to test the new earpiece, the touchscreen do not response. So I thought maybe I have a shaky hands due to long flight from usa on june 1st, I told him I will give him a working used lcd for free. So we agree to meet the next day n I proceed to meet other customer due to the long holidays. On June 3rd, we suppose meet 2-3pm but I call to change to 9pm cause I still haven't work on his phone yet. I have to admit I work on his phone on 7pm. I took his complete boards n put into my own used set phone to test for a used working lcd, I tested everthing works except the home button no working n at that time, it's already 9pm. At this time, his mum call n I told her still working on it cause now need to transfer my used lcd to his set. I said I need at least 2 hours more to finish transfer n testing, so we agreed to meet 4 o'clock cause they leave at 6 o'clock and this is where the disaster start. Due to my broken malay, I thought we are meeting at 4pm june 4th and I have plenty of time to spare, I did not work on his phone that night and slept at 12am. On june 4th 10am when I woke up, my phone was off so I charge it. When power on, I received tons of miss call n sms. Only then I realized he meant to meet at 4am in the morning. I have to admit I misunderstood and I never woke up so early before. I sms back to apologize and promised to courier the phone back to him at no xtra charge to him. He said no need cause his uncle still in town, I can pass to him between 7pm and 9pm. At 2pm, I went to meet my friend a technician in lowyat n I pass his phone to him, telling him to transfer the my lcd to his set and I left to see other customer. Around 6pm, my friend call me said he has try to fix it 10 times already and the touch still does not work. So I went over at 7pm, I brought with me a set of 8gb complete board to test on his set and the touch screen works. I also test on his removed lcd and guess what, it also works. After close inspection by my friend, we noticed that the touch screen connector area got some light water damaged. So I call him to tell him but no answer. I call his uncle at 9pm to explain to him and I say I will try my best to get it work again if possible but need more times. He said he is leaving on saturday morning so I still have one day to work on it. Right after talking to his uncle, he call n I tried to explain to him light water damage board is giving the touch problem but he cut me off n bla bla away n hang up on me. After that, I start to received sms from him. Even though he is ignorant, I still work on the phone the next day trying to get the touch to work but no vail till 9pm, I call his uncle thinking to show him and prove to him the lcd is no problem is the board problem, I end up received more SMS. I only meet him once and the rest of the time is call and sms. He do not give me a chance to explain. That's all I have to said.
Added on June 7, 2009, 12:32 am
QUOTE(nordingh @ Jun 6 2009, 10:04 PM)
Did he check the water damage sticker and show you when he open on the first day meet?
I thought that the first thing any HP technician should look for before proceed to repair anything.
The water mark was not trigger on the comm board, I think water sip thru the earpiece causing the earpiece to malfunction. His phone is still with me, I can let you take a shot at it to see if you can see the water damage with your naked eye cause I have let other technician took a gooood look at it alreadyI thought that the first thing any HP technician should look for before proceed to repair anything.
This post has been edited by crxr: Jun 7 2009, 12:32 AM
Jun 7 2009, 12:14 AM

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