@crxr..

i'm not an iphone user.. but as a technician.. you have full responsible to the item that given to you by its owner...
when you damage the item then its ur responsible to replace it.I did damage a customer pc motherboard, but then i replace it
with a new board.
In this case, its seems that you dont want to responsible on what you do....
and yes.. he is being rude to you... but if it was me.. i already punch your face.. you know y?..

1. The item is so expensive, the price is like buying a notebook.
2. You given hope to people so that he trust you that you can do it easily. You said like you are pro.. yet.. u damage the phone.
3. When you buy an expensive item, you will love it.. its so painful when other broke it..especially the one who u give trust to repair it

From the owner words, its seems only the earpiece is not working, then why its screen suddenly malfunction?...
then you blame his board?.... as same from the previous comment's, have you test that the touch screen is working or not
before you disassemble it?.. its your responsible to check it before you disassemble it..

so crxr..
this time your customer win. i cant be on your side, because you are the fault one. i hope the person who support you is not
your friends. please dont deny it... you just make thing worst, i got meet technician like you, it look like he can do anything, but in the end, so frustrated

yes.. i joined today, because my friend told me some jerk dont want to admit what he did and got support, in the result will cause my friend's problem will be ignored and the guy win this thread...

even 1 pixel of LCD screen lose, customer already noisy to ask for replacement... how about 1 malfuntion touch screen?..

This post has been edited by adxicible: Jun 7 2009, 03:57 PM

let me add some...

the water mark cant be seen by naked eyes.. unless you are SUPERMAN..(taken from previous comments);