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Renovations Kitchen Cabinet

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Shanny
post Aug 16 2011, 10:34 AM

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Sad to say, my wardrobes are done by Unity Design.
The week before, UD installed the kitchen cabinet and TV wall for me. I am very satisfied and very happy with the end result.
I even share the nice pic in facebook with everyone.

But last week, after they installed the wardrobe for me, I am totally disappointed.
To me, the wardrobe is totally fail and not acceptable.
First problem – The sliding door of the wardrobe is “senget”. It cannot close properly as in the picture. I asked UD installer, are they going to fix this next trip they come to my house, the installer said NO. He said the door “is like that”, it cannot be fixed.
I am so pissed off with the installer attitude and reply. Will you allow this thing happened to your own wardrobe in your house? A senget door which cannot be closed properly?
user posted image

Second problem – The 3 inch end panel. The salesperson told me “this is normal”. He said it is very hard to know whether the wall is straight or not, so the way they do to prevent this is to put a board there directly. But for me, this is totally not acceptable.
The wardrobe looks super UGLY with the large board and it takes up the space !!!
I would rather the wardrobe fully extend to the wall even the wall is not straight. Just use silicon or whatever to seal it lar !
And for my room, there is no cornice at the top, there is only skirting at the bottom.

If this is the end result I will get, I would rather buy a readymade wardrobe, what for I spent so much in getting such a epic fail build in wardrobe.

But, the lucky thing is, the UD salesperson promised to take up the responsibility to fix for me. He will come to my house again to understand the situation better. I hope UD really look into this problem seriously.

wrb7878
post Aug 16 2011, 11:03 AM

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QUOTE(Erny_Looi @ Aug 15 2011, 08:48 PM)
But we also will have fillet like this if the cabinet is attach to a wall. Normally is only 5cm. But if the room have cornice or skirting. If might be slightly bigger. Even my showroom cabinet have this fillet. smile.gif
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Enry, i think UD should inform the customer outcome/result if the customer have cornice or skirting.

My question is why the cornice have big gap? i saw few of your wardrobe with cornice/skirting...all fix it very nice with the end panel.
you just cut a bit of the end panel(cornice/skirting part) rite?

This problem is happen to side wall to wall? what if my wardrobe is not wall to wall?
Eleganz Concept
post Aug 16 2011, 11:03 AM

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QUOTE(Shanny @ Aug 16 2011, 10:34 AM)

First problem – The sliding door of the wardrobe is “senget”. It cannot close properly as in the picture. I asked UD installer, are they going to fix this next trip they come to my house, the installer said NO. He said the door “is like that”, it cannot be fixed.
I am so pissed off with the installer attitude and reply. Will you allow this thing happened to your own wardrobe in your house? A senget door which cannot be closed properly?
*
have u check if your 2 pcs sliding door change place, the current left door close to right, and current right door close to left, will the door able to close fit? usually this is happen becoz floor is not level, and sliding door install on the floor so the door will be adjusted to be close fit to 1 site only, but can not be 2 site.
wrb7878
post Aug 16 2011, 11:06 AM

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QUOTE(Eleganz Concept @ Aug 16 2011, 11:03 AM)
have u check if your 2 pcs sliding door change place, the current left door close to right, and current right door close to left, will the door able to close fit? usually this is happen becoz floor is not level, and sliding door install on the floor so the door will be adjusted to be close fit to 1 site only, but can not be 2 site.
*
adjust the door roller can solve it? i have ready wardrobe cant close fit...senget also. so i adjust another roller then it can close fit but ofcos will see another roller is higher than another 1.
Shanny
post Aug 16 2011, 11:09 AM

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QUOTE(Eleganz Concept @ Aug 16 2011, 11:03 AM)
have u check if your 2 pcs sliding door change place, the current left door close to right, and current right door close to left, will the door able to close fit? usually this is happen becoz floor is not level, and sliding door install on the floor so the door will be adjusted to be close fit to 1 site only, but can not be 2 site.
*
Yes, we have tried to slide the left door to right and slide the right door to left, but problem remain.
The right door is senget to the right side.

wrb7878
post Aug 16 2011, 11:21 AM

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This is the wardrobe photo have cornice and skirting....




Attached thumbnail(s)
Attached Image
enriquelee
post Aug 16 2011, 11:33 AM

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QUOTE(Shanny @ Aug 16 2011, 10:34 AM)
» Click to show Spoiler - click again to hide... «

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1st problem: Try see the bottom of the door to check any screw(or similar thing) which can do the adjustment. If not must insist the installer to fix it back, as this is consider as defect.
2nd problem: They didn't highlight this problem to you during the design stage? Check back the design drawing. If the design drawing show otherwise, again insist them to make as per the drawing.
papaya2
post Aug 16 2011, 11:41 AM

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hmmm, look like i need to re-evaluate UD first before placing final decision.
Eleganz Concept
post Aug 16 2011, 11:48 AM

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QUOTE(Shanny @ Aug 16 2011, 11:09 AM)
Yes, we have tried to slide the left door to right and slide the right door to left, but problem remain.
The right door is senget to the right side.
*
O ic, by the way, anti-jump door can be adjust easily, so i think they can adjust on the door until fit, shouldnt be a problem for that.
Shanny
post Aug 16 2011, 12:33 PM

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QUOTE(Eleganz Concept @ Aug 16 2011, 11:48 AM)
O ic, by the way, anti-jump door can be adjust easily, so i think they can adjust on the door until fit, shouldnt be a problem for that.
*
Yes, I think this can be fixed and MUST be fixed ! But I have no idea why your installer told me “is like that, this cannot be fixed”.
Anyway, your salesperson said will come to my house to check the problem. I hope Erny you can help to follow up this problem closely as I need to move in the house end of the month.


Added on August 16, 2011, 12:39 pm
QUOTE(enriquelee @ Aug 16 2011, 11:33 AM)
1st problem: Try see the bottom of the door to check any screw(or similar thing) which can do the adjustment. If not must insist the installer to fix it back, as this is consider as defect.
2nd problem: They didn't highlight this problem to you during the design stage? Check back the design drawing. If the design drawing show otherwise, again insist them to make as per the drawing.
*
They didnt let me know they will put the board there. I only know that after they installed the wardrobe.
Even the 3D drawing also didnt draw out there is such a board there. The cabinet in the 3D drawing is nicely fit to the wall.


Added on August 16, 2011, 12:55 pm
QUOTE(wrb7878 @ Aug 16 2011, 11:21 AM)
This is the wardrobe photo have cornice and skirting....
*
Yes, this should be the correct way.....

This post has been edited by Shanny: Aug 16 2011, 01:46 PM
sue.chan
post Aug 16 2011, 01:36 PM

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taking the easy way out lor...this is what i noticed with many contractors. always like to hide things.

on paper whatever 3D drawings will sure look nice wan...

guess since u have publicly shown your disappointment, they would hv no choice but to fix it for u eh ?
Eleganz Concept
post Aug 16 2011, 01:38 PM

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QUOTE(Shanny @ Aug 16 2011, 12:33 PM)
Yes, I think this can be fixed and MUST be fixed ! But I have no idea why your installer told me “is like that, this cannot be fixed”.
Anyway, your salesperson said will come to my house to check the problem. I hope Erny/Tim you can help to follow up this problem closely as I need to move in the house end of the month.


Added on August 16, 2011, 12:39 pm
They didnt let me know they will put the board there. I only know that after they installed the wardrobe.
Even the 3D drawing also didnt draw out there is such a board there. The cabinet in the 3D drawing is nicely fit to the wall.


Added on August 16, 2011, 12:55 pm
Yes, this should be the correct way.....
*
Hoho, Shanny, i just somebody pass by and bz body to answer your question, but i not represent Unity, but i sure Erny are willing to help.
Shanny
post Aug 16 2011, 01:42 PM

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QUOTE(Eleganz Concept @ Aug 16 2011, 01:38 PM)
Hoho, Shanny, i just somebody pass by and bz body to answer your question, but i not represent Unity, but i sure Erny are willing to help.
*
oops...sorry....I thought you are from UD too....misunderstood sweat.gif ....really sorry...

This post has been edited by Shanny: Aug 16 2011, 01:45 PM
alfiethedog
post Aug 16 2011, 02:42 PM

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Anybody know where can i get laminated wall panels, those with tiny tiles design ?
Thinking of cover up the existing white tiles for space between upper and lower kitchen cabinet? Thanks

ester lam
post Aug 16 2011, 03:43 PM

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QUOTE(Shanny @ Aug 16 2011, 10:34 AM)
Sad to say, my wardrobes are done by Unity Design.
The week before, UD installed the kitchen cabinet and TV wall for me. I am very satisfied and very happy with the end result.
I even share the nice pic in facebook with everyone.

But last week, after they installed the wardrobe for me, I am totally disappointed.
To me, the wardrobe is totally fail and not acceptable.
First problem – The sliding door of the wardrobe is “senget”. It cannot close properly as in the picture. I asked UD installer, are they going to fix this next trip they come to my house, the installer said NO. He said the door “is like that”, it cannot be fixed.
I am so pissed off with the installer attitude and reply. Will you allow this thing happened to your own wardrobe in your house? A senget door which cannot be closed properly?                                                           
user posted image.                                       


Second problem – The 3 inch end panel. The salesperson told me “this is normal”. He said it is very hard to know whether the wall is straight or not, so the way they do to prevent this is to put a board there directly. But for me, this is totally not acceptable.
The wardrobe looks super UGLY with the large board and it takes up the space !!!
I would rather the wardrobe fully extend to the wall even the wall is not straight. Just use silicon or whatever to seal it lar !
And for my room, there is no cornice at the top, there is only skirting at the bottom.

If this is the end result I will get, I would rather buy a readymade wardrobe, what for I spent so much in getting such a epic fail build in wardrobe.

But, the lucky thing is, the UD salesperson promised to take up the responsibility to fix for me. He will come to my house again to understand the situation better. I hope UD really look into this problem seriously.
*
actually anyone also will do mistake,but much responsible to settle all.cannot just want easy finish the job,right?if u just do the job 80 percent,why we need to paid u 100 percent money??cannot just said the wall SENGET or........ur profresional,dun when have a some problem,just try to lie ur custormer

mad.gif

This post has been edited by ester lam: Aug 16 2011, 03:59 PM
wrb7878
post Aug 16 2011, 04:16 PM

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QUOTE(papaya2 @ Aug 16 2011, 11:41 AM)
hmmm, look like i need to re-evaluate UD first before placing final decision.
*
All the while we hear so many good feedback on UD, and now we have bad feedback ... 1 out of 10 case.
but at least it can prove that THIS forum is where we can see the actual story.
if every 1 of us come back only with good feedback, the forum reader may hmm.gif hmm.gif hmm.gif


so bad feedback means there is a GAP for UD to improve!


Added on August 16, 2011, 4:19 pm
QUOTE(ester lam @ Aug 16 2011, 03:43 PM)
actually anyone also will do mistake,but much responsible to settle all.cannot just want easy finish the job,right?if u just  do the job 80 percent,why we need to paid u 100 percent money??cannot just said the wall SENGET or........ur profresional,dun when have a some problem,just try to lie ur custormer

mad.gif
*
AGREE! Sometimes the ppl have make the mistake but they will NOT admit it!

This post has been edited by wrb7878: Aug 16 2011, 04:20 PM
weikee
post Aug 16 2011, 04:20 PM

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I give respect to people acknowledge their problem, apology, and look for solution. Nothing is perfect in this world.
wrb7878
post Aug 16 2011, 04:21 PM

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QUOTE(Shanny @ Aug 16 2011, 12:33 PM)
Yes, I think this can be fixed and MUST be fixed ! But I have no idea why your installer told me “is like that, this cannot be fixed”.
Anyway, your salesperson said will come to my house to check the problem. I hope Erny you can help to follow up this problem closely as I need to move in the house end of the month.


Added on August 16, 2011, 12:39 pm
They didnt let me know they will put the board there. I only know that after they installed the wardrobe.
Even the 3D drawing also didnt draw out there is such a board there. The cabinet in the 3D drawing is nicely fit to the wall.


Added on August 16, 2011, 12:55 pm
Yes, this should be the correct way.....
*
After found out your problem, so i will know what i need them to tell me when they install wardrobe. i have 4" cornice and skirting.
giantdan
post Aug 16 2011, 04:24 PM

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usual lah 1 or 2 bad comment.. business getting better quality sure lari a bit mah .. if business less will pay more attention to customer need and requirement lor...
nivlaccat
post Aug 16 2011, 11:54 PM

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I think u should go direct to their boss as salesman & installer always give you all the rubbish excuses(nobody would tell his fault)...How can you accept a senget wardrobe door and extra panel to cover 3 inches space?
I think you should ask them to remake it as what's suppose on agreement.

Let's us know what's your outcome? DOn't let's other become a victim


QUOTE(Shanny @ Aug 16 2011, 10:34 AM)
Sad to say, my wardrobes are done by Unity Design.
The week before, UD installed the kitchen cabinet and TV wall for me. I am very satisfied and very happy with the end result.
I even share the nice pic in facebook with everyone.

But last week, after they installed the wardrobe for me, I am totally disappointed.
To me, the wardrobe is totally fail and not acceptable.
First problem – The sliding door of the wardrobe is “senget”. It cannot close properly as in the picture. I asked UD installer, are they going to fix this next trip they come to my house, the installer said NO. He said the door “is like that”, it cannot be fixed.
I am so pissed off with the installer attitude and reply. Will you allow this thing happened to your own wardrobe in your house? A senget door which cannot be closed properly?
user posted image

Second problem – The 3 inch end panel. The salesperson told me “this is normal”. He said it is very hard to know whether the wall is straight or not, so the way they do to prevent this is to put a board there directly. But for me, this is totally not acceptable.
The wardrobe looks super UGLY with the large board and it takes up the space !!!
I would rather the wardrobe fully extend to the wall even the wall is not straight. Just use silicon or whatever to seal it lar !
And for my room, there is no cornice at the top, there is only skirting at the bottom.

If this is the end result I will get, I would rather buy a readymade wardrobe, what for I spent so much in getting such a epic fail build in wardrobe.

But, the lucky thing is, the UD salesperson promised to take up the responsibility to fix for me. He will come to my house again to understand the situation better. I hope UD really look into this problem seriously.
*

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