1st of all, i would like to thank Erny for visiting my house himself this evening and explained to me how all this can happened...

he said the standard fillet board should be within 2 inches so the one in the picture is wrongly done... he also said the door is unacceptable and as the results, he will redo the whole set of my wardrobe at no additional cost and will install back in the next few days.

I'm very satisfied with the response given by UD after i made my complain and i think this is just a human error that can be avoided if there's clear communication throughout the whole deal.

Lastly i would like to thank all of you as you had given me alot of advise and views in this case.

first problem surely can be fitted.. In my case, some weeks after the cabinet installation, the floor kind of settling down and causing the uneven surface.. The cabinet door start to senget, but my cabinet installer came and installed a spacer or something, twice in fact, and now the door fitted nicely.  So, it is a defect that the installer can't do much in the beginning, but it is also a defect that they can do an adjustment to fix it.  So, no reason for not being able to fix this senget door.

All the while we hear so many good feedback on UD, and now we have bad feedback ... 1 out of 10 case.
but at least it can prove that THIS forum is where we can see the actual story.
if every 1 of us come back only with good feedback, the forum reader may     
so bad feedback means there is a GAP for UD to improve!

---

Added on August 16, 2011, 4:19 pm
AGREE! Sometimes the ppl have make the mistake but they will NOT admit it!

I give respect to people acknowledge their problem, apology, and look for solution. Nothing is perfect in this world.

I think u should go direct to their boss as salesman & installer always give you all the rubbish excuses(nobody would tell his fault)...How can you accept a senget wardrobe door and extra panel to cover 3 inches space?
I think you should ask them to remake it as what's suppose on agreement.

Let's us know what's your outcome? DOn't let's other become a victim

Hoho, Shanny, i just somebody pass by and bz body to answer your question, but i not represent Unity, but i sure Erny are willing to help.

I give respect to people acknowledge their problem, apology, and look for solution. Nothing is perfect in this world.

hmmm, look like i need to re-evaluate UD first before placing final decision.

1st of all, i would like to thank Erny for visiting my house himself this evening and explained to me how all this can happened...

he said the standard fillet board should be within 2 inches so the one in the picture is wrongly done... he also said the door is unacceptable and as the results, he will redo the whole set of my wardrobe at no additional cost and will install back in the next few days.

I'm very satisfied with the response given by UD after i made my complain and i think this is just a human error that can be avoided if there's clear communication throughout the whole deal.

Lastly i would like to thank all of you as you had given me alot of advise and views in this case.

Actually my desginer set an appointment with owner on the next day we installed the cabinet but not wait until the owner command here. As I said we still not perfect but we trying the best, not to make mistake, as least not serious mistake. I believe from the 1st page till 90 over pages, more than few hundred good feedback from my customers, but I still can't avoid to make a  mistake.. I believe some of the customers who command a good feedback for me, actually they do complain before. But at last they get what they want and happy on the works, then only they will give some good feedbacks for UD. I consider the mistake cause by my workers as my own mistake, so I will try to settle and solve the problem as soon as possible. Thanks for all friends who support me ya. Appreciate that, cheers!

lucky it was rectified..i agree with the forumer..pls don't rectify only when ppl post up in the forum..

but kudos to erny for rectifying the mistake in a timely manner.

seems like nobody answer your questions, maybe i can help ....

High-gloss: is using MDF board as the base material and after spray painted it will give u a glossy finishing. but MDF board is very sensitive to water which is also its main disadvantage beside this it will be very hard to maintain in the longer run coz will scratch very easily and very troublesome to touch up once scratch.

Arcylic: is another type of material which made from plastics materials but higher grade type (dunno the scientificaly name) which can use many types of base materials to produce like aluminum frame, plywood, melamine board aka chipboard, and even mdf but this is rare due to the above issues 

So conclusion Arcylic and High-gloss is not the same product !!!!

Anyone can guess Solid wood and solid board is the same??? anyone wanna try to answer this? 

B
Thanks for clarifying. No wonder the reflection is so different from the acrylic I saw in another kc, bcos they're hi gloss not acrylic! Sien.. Still waiting for quotation from 2 kc.

Ikea selling their solid top (germany) at rm290 per ft run. This is about the same with lg brand, right?

lowlowc, so in the end which kc supplier did u go for..what kind of top and cabinets did u select?

hi lowlowc, i went to quote ikea cabinets also.

my wallet not enough money for their cabinets la. so expensive!!!

Anyone has experience with D Format Cabinet shop or Sunshine Kitchen for Kitchen Cabinet?