This simply means that if the original owner has signed up a plan to obtain the iPhone and has been paying his monthly expenses without outstanding/overdue amount.

Which mean, if i have the Service card, and the initial owner of my iphone doesnt have any outstanding payment, then i have the right to claim the warranty?

is that so?

Thank you for the detailed explanation! While I may not have any knowledge in Law, I do think that the whole point of the Service Card is to provide the necessary verification for warranty claims. If they insists on having the owners particulars, etc. then they might as well stop bundling the Service Cards together with the iPhones. I would have to agree that certain Maxis individuals are playing God, for saksoba's case.

Great, keep us updated on this!

My good fellow, I have stated earlier that there are 2 stands here on this issue. Even went further to elaborate that it depends on which centre you go to and the people manning it.

You have the right to claim but whether the other side wants to entertain your right is a question that can only be found out by you.

Oh. Right. Thanks for the explanation. Right now I'm still waiting maxis to clarify my case. Either my iphone valid for warranty or not.

Guys, I went to Maxis KLCC today to ask them what documents do I need to provide in order to claim for a warranty on the iPhone. The customer service consultant says that I only have to bring the box (not sure why) together with the Service Card.

saksoba, did you try Maxis KLCC?

Box stand for proof of purchase ke?

I will go to Maxis KLCC if Maxis still did not call me. She (operator) promise to call back after she take my IMEI number. Thanks for the info bro.

In the strictest sense, your iPhone is valid for warranty since it is a Maxis set and within warranty period. It is the process requirements that are now in contention.

That is why I stated earlier that legally anyone can claim under warranty unless in the agreement it is stated that the original owner must be the one presenting it for that purpose. But that can also be challenged on a macro basis.......but that's another story.

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Added on October 29, 2009, 1:16 pmBefore anyone jumps for joy, did you specifically state that you are not the original owner of the unit? Otherwise, the CS staff could assume you are and thus gave you that answer which is a no brainer.

This post has been edited by PeeEl: Oct 29 2009, 01:16 PM

I repeatedly ask what are the documents that I would need to present. I did not ask what if I am not the original owner of the iPhone, as I think that question/statement would only make it easy for them to say that I am not eligible for any sort of warranty for it. Don't you think so?

But that's the main point of contention!

Let's say after asking that, you present an iPhone of which you are not the original owner and they turn you down for the warrnty claim saying that the former is required to turn in the phone himself/herself. Would you therefore hold him to the reply he gave you earlier about what are the required documents? You can but he can just say that you did not mention that you are not the original owner and by asking the question the way you did, he was giving you a straight answer which was not incorrect.

Therefore, asking the right questions in the right manner will save a lot of hassle and even heartaches.

I totally understand your whole point of view, but I still think it would make it very convenient for them (especially the small fishes) to say "No, you're not eligible for the warranty, then." Then again, I could be wrong for being a paranoid.

If you think your method would yield the optimum result, then I would love it if you can spend some time to ask them that, and let us know the feedback that you have received. :-]

I don't like to engage in protracted discussions but for the sake of fellow forummers, what we are trying to establish is whether warranty claims can be made by non-original owners of iPhones. And there you are stating what you have stated which could mislead and even confuse them further and I was merely pointing that out.

It is not what you not want to hear as an answer that dictates a question but what you need to find out/establish. You are now justifying your statement to satisfy your own action which is of no help. I am here endeavouring to get to the bottom of this issue so that others would know the position if they are confronted with this dilemma.

This would be my last take on this. In any event, those who read this discussion would know where this is going but sadly not the actual situation of this uncertainty of warranty claims with Maxis.

Convenient, isn't it? :-]

saksoba, I would recommend that you try other Maxis outlets to get your iPhone fixed. And let us know of the result! :-]

Maxis just called me. Conclusion from the conversation:

Maxis does not encourage customer to buy from 3rd party. For the claim warranty issues, the initial owner must claim for us.

Sigh. so buying a iphone from 3rd party is really a big issue since there are lots of buy/sell activities going on on net. i doubt the seller will assist u for future issues as most of them just come and go. this is a drawback.

replacement for wifi chip with crxcr will cost me RM400

For RM400, isn't it worth to take it further , as suggested by me earlier. The only caveat is that it must not be stated anywhere in the agreement that the original owner must be the one submitting any warranty claims.

Where can i find the agreement? I might try other Maxis centre and state this agreement flaw for warranty claim..

Wow this is truly disappointing. May I know which Maxis outlet did you talk to?

I visit Maxis Centre at Sunway Pyramid.

I dun think mentioning about agreement of initial owner needed in order to claim is worth mouth arguing. Need to consult lyn service repair la ni. adoih.

Since you are willing to pay RM400, PM me and perhaps I could save you some money. I have already set things in motion by presenting 'your' case. If whatever I am planning to do works, then I can reduce your cost.

Like I said, for that kind of money, it is worth a try.

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Added on November 4, 2009, 12:15 amYou probably missed my point. If it is stated in the agreement that the original owner must be the one submitting for warranty claims, flawed or not, you are screwed, no, all those who bought from third party are.

This post has been edited by PeeEl: Nov 4 2009, 12:15 AM