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P1 P1 Wiggy: Overpromise & Underdeliver, *P1's response in Post #135*

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Acrisius
post Apr 18 2009, 04:42 PM

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QUOTE(fabianz03 @ Apr 18 2009, 04:20 PM)
Wait!
P1 has already stated that download speed are from 1-3Mbps although the plan was 10Mbps!  doh.gif
[attachmentid=913157]
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The good thing is that, they highlighted the average speed you got, and they knew what they had advertised earlier, was totally unacceptable and over promised. LOL As conclusion, Speedtest results in the PC-FAIR, just to show of their 8Mbps *where real time customer won't ever get it*. The purpose,perhaps to increased their marketing target.


Added on April 18, 2009, 4:43 pm
QUOTE(JinXXX @ Apr 18 2009, 04:42 PM)
whats the upload speed ?
*
500Kbps if i not mistaken

This post has been edited by Acrisius: Apr 18 2009, 04:48 PM
fabianz03
post Apr 18 2009, 04:47 PM

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QUOTE(Acrisius @ Apr 18 2009, 04:42 PM)
The good thing is that, they highlighted the average speed you got, and they knew what they had advertised earlier, was totally unacceptable and over promised. LOL


Added on April 18, 2009, 4:43 pm

500Kbps if i not mistaken
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Yes, that's like TM changed the streamyx T&C about the international speed.
Quite unfair but what can we do? They're the ISP, they can talk, you must shut up.
Acrisius
post Apr 18 2009, 04:50 PM

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QUOTE(fabianz03 @ Apr 18 2009, 04:47 PM)
Yes, that's like TM changed the streamyx T&C about the international speed.
Quite unfair but what can we do? They're the ISP, they can talk, you must shut up.
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Truth, They can change their T&C in whenever they liked without customer knowing. laugh.gif


JinXXX
post Apr 18 2009, 04:52 PM

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QUOTE(Acrisius @ Apr 18 2009, 04:50 PM)
Truth, They can change their T&C in whenever they liked without customer knowing.  laugh.gif
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will we.. CUSTOMERS... CITIZENS of this country ever have RIGHTS ?????


Acrisius
post Apr 18 2009, 04:57 PM

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QUOTE(JinXXX @ Apr 18 2009, 04:52 PM)
will we.. CUSTOMERS... CITIZENS of this country ever have RIGHTS ?????
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I think we "Customer" only have the right to choose not to sign-up if you doesn't happy with the T&C. Because most of the ISP in Malaysia had stated in their T&C about, the modification in T&C can be take place in anytime. cry.gif sad thing.
prasys
post Apr 18 2009, 04:58 PM

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Well at least they listened to customers rant and such. They did amend after that , that is good to know. Does TM listen to our suggestions and such - I don't think so. We have given suggestion to them on how to improvise connection and such and yet we get 1001 excuses.

Good to know that there are ISPs that out there that would react when consumers pin point a mistake. It clearly shows that the ISP is working very hard and they are being serious in this



JinXXX
post Apr 18 2009, 04:59 PM

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QUOTE(Acrisius @ Apr 18 2009, 04:57 PM)
I think we "Customer" only have the right to choose not to sign-up if you doesn't happy with the T&C. Because most of the ISP in Malaysia had stated in their T&C about, the modification in T&C can be take place in anytime.  cry.gif  sad thing.
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yeah.. what happens if we have no choice.. like streamyx .. its so shitty still got people using..
proton shit car still people driving .. sad.gif

where can we have first class internet to go together with our first class klcc.. sad.gif
fabianz03
post Apr 18 2009, 05:01 PM

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QUOTE(prasys @ Apr 18 2009, 04:58 PM)
Well at least they listened to customers rant and such. They did amend after that , that is good to know. Does TM listen to our suggestions and such - I don't think so. We have given suggestion to them on how to improvise connection and such and yet we get 1001 excuses.

Good to know that there are ISPs that out there that would react when consumers pin point a mistake. It clearly shows that the ISP is working very hard and they are being serious in this
*
lol try TM staff sign up as a member in LYN and lurk in BBU2U,
We'll all spam his/her inbox.
rclxms.gif laugh.gif
Acrisius
post Apr 18 2009, 05:04 PM

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QUOTE(prasys @ Apr 18 2009, 04:58 PM)
Well at least they listened to customers rant and such. They did amend after that , that is good to know. Does TM listen to our suggestions and such - I don't think so. We have given suggestion to them on how to improvise connection and such and yet we get 1001 excuses.

Good to know that there are ISPs that out there that would react when consumers pin point a mistake. It clearly shows that the ISP is working very hard and they are being serious in this
*
It's good they really take customer words seriously, and try to improve the structured. Anyway they still new in this field. There's plenty room for them to improve it and i hope in the future they can bring Broadband in malaysia into new era. Cheers rclxms.gif
allornothing
post Apr 18 2009, 05:05 PM

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QUOTE(prasys @ Apr 18 2009, 04:58 PM)
Well at least they listened to customers rant and such. They did amend after that , that is good to know. Does TM listen to our suggestions and such - I don't think so. We have given suggestion to them on how to improvise connection and such and yet we get 1001 excuses.

Good to know that there are ISPs that out there that would react when consumers pin point a mistake. It clearly shows that the ISP is working very hard and they are being serious in this
*
I think part of it was was due to them being a non GLC. To succeed, you would need to do well in your forte. Yes they did over promise in the beginning, but was pretty quick to fix that.

A not so large company, trying to satisfy mass amount of users who are hungry for speed and massive bandwidth, yet at the same time having to compete in a monopolistic environment.

More than a year after receiving WiMax licences, P1 is the only one making use of it.
encikcam
post Apr 18 2009, 05:19 PM

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QUOTE(HeHeHunter @ Apr 11 2009, 01:28 PM)
TS, let me tell you something.

REASON they set up a BASE STATION there is because the location of the hall is far to low and might be interfered by the buildings.

If you don't like it, you can always choose to freeze your account till they rectify the problem or refund.

They didn't promise you a 10Mbps connection. That's the max speed that you could achieve. As what reported, you can get around 2Mbps.
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hmm.gif hmm.gif hmm.gif hmm.gif
wireless broadband always like this. i don't expect it to be better in the future. its the same story in here, ireland. my advice is always use wired broadband
JinXXX
post Apr 18 2009, 05:27 PM

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QUOTE(allornothing @ Apr 18 2009, 05:05 PM)

More than a year after receiving WiMax licences, P1 is the only one making use of it.
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who was the other party that receive the license ?

i know sarawak/sabah.. redtone.. any news on the wimax deployment ?

what about asia space max or something like that .. any cerita ?

who is the other player ? mitv/umobile/berjaya? no cerita ? die already ?
UFO
post Apr 18 2009, 05:38 PM

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Summary of WIGGY Notebook Promo:
Contract = 24 Months = 2 Years
Monthly Fee = RM 149 * 24 months

Average Download Speed u normally get (within coverage location) = 1-3 Mbps;
** Highest Download Speed u may get (depends on certain location) = 5-8 Mbps.

Average Upload Speed = ????

Fair Usage Threshold
= 10GB of total Upload & Download Data per-month

Average Download Speed After Hit 10 GB Threshold
= 0-400kbps during peak time hour; priority speed will be given to those users who haven't hit 10 GB Threshold

Average Download Speed After Hit 10 GB Threshold
= 400kbps-2mbps during non-peak time hour

If you want register, One-time Payment => RM459 (Wiggy Modem Fee + Registered Fee + Activation Fee) + Free Acer Notebook;
oh ya if u want P1 to send u the monthly bill statement , you need to pay RM5.00 permonth to have them mail to your mailing address or you can stick back to their E-billing that only send to your email address which is FREE... You may check it on their P1 Website Self-care Account too ^^

I think that's all about it and the WIggyModem + Acer Notebook warranty period = 1 year right?




SUSAzlan96
post Apr 18 2009, 06:29 PM

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I saw at the advertisement in the newspaper it says that Average speed is 1mbps to 3mbps or higher
TSstringfellow
post Apr 18 2009, 06:37 PM

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I'm glad in some small way, they've listened. If I've already helped those on the fence or those who are still in thinking mode with this thread, I'm happy already. It's time to be a smart consumer and not a "tidak apa" zombie. In the end, we the customers win. Never let them things for granted, the price of progress is eternal vigilance.
HeHeHunter
post Apr 18 2009, 07:00 PM

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Apply any ISP in malaysia = fail.

Now at least I'm happy with Wiggy.

When my brother use the streamyx bandwidth, I switch to Wiggy and go DDL.
pil
post Apr 19 2009, 03:28 AM

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Hehehe, all the sudden , i think of a scenario tht hv same similarity.

Its like cars, most of the cars have the capability to go from 180kmph ~ 260 kmph. The car is built such a way with this speedometer attach. Telling you that this car can go this fast.

But in reality, its almost senseless to do so due to many factors such as raod conditions, weather conditions, terrain conditions, car condition, traffic rules, etc. There are alot of factor can tht prevent the car from performing its best.

However, most ppl understand tis factors and accept it, thus no one rly sue or complain y car manufacturer build such a high spd cars where rarely anyone can achieve.

Thus, is abit similar to Wiggy. though it capable to go to 30mb, but Wiggy is said to b achieve 10mb base on surrounding factor, such as distance from tower, line of sight, surrounding interference, coverage, active user in the same area, etc.

REMINDER : Tis post are intend to point some similarity. Not to defend or offend. I juz feel abit irony, and cant resist myself from posting it ^^

Also, how other ISP in malaysia or oversea do. Each of them hv their own problem. Each of them hv their pro & con. So as user, shud b wise on which package to use. They shud understand the technology & the deals b4 accepting it. However, those who din do their homework and simply trigger happy post wat they assume, are .... well.. ignorant.

Learn more on business, telecommunications & technology b4 makin accusation.


Added on April 19, 2009, 3:43 amOh.. almost forgot to say. In terms of conducting business, there is alot of times where the business owner cant promised and often insert the clause to protect themselves. This is happening everywhere.

Like, wat? sue Microsoft for incomplete product? or sue Blizzard for kp on patching the game for security loopholes?

There is hardly any business or product tht r able to deliver 100% or wat they advertise. Not only ISP. Cosmetic for example, or those detergent we saw on TV tht so easy to clean with little effort.

So, are we suppose to accept this universal truth and b happy on wat we hv as some forumers against here? And simply give up and hope for the best?

Well, i dunno abt u, for me, as long it fit my requirements, tht shud b enuf and there is no other better alternative.

Some argue if u pump RM 100 petrol, and get only Rm30 worth of petrol... shudnt u complain? But they tend to miss out 1 point... but if this particular station give u RM30 worth of petrol, while other only give RM5.. even thou u pay RM100. Wat would u do? As i said, unless u willin to go for other alternative such as walking or use bicycle...thn consider its a gd deal. Also... sometime tis particular station can give u RM50 worth of petrol, mayb more and hv chances in fulfilling their promise to provide RM70 worth of petrol... compare to others who hv been doing like yrs... and yet to do it... I say.. shud at least give them a chance to improve.


Added on April 19, 2009, 3:55 amdarn.. another thing to add... sry.. muz b gettin tired... blur blur..

Wat im tryin to say is... indeed every consumer hv the rights and entitle to voice out their dissatisfaction. But plz, dun go overboard such as crushing / makin yur own story/ drowning others opinion. I mean wat r the benefit in doing so? Is it crushing a potential / young company will make internet experience better? Paving ways for badly perform company such as TM is wise?

Please learn from TS, and some other who giving their opinion/complaint/ comment in a much more contribution way. Making negative statement or rallyin others to hate P1 wont help P1 to improve themselves.

And again, whats the benefit to do so?

This post has been edited by pil: Apr 19 2009, 03:55 AM
K for Ketamine
post Apr 19 2009, 12:52 PM

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QUOTE(pil @ Apr 19 2009, 03:28 AM)
Hehehe, all the sudden , i think of a scenario tht hv same similarity.

Its like cars, most of the cars have the capability to go from 180kmph ~ 260 kmph. The car is built such a way with this speedometer attach. Telling you that this car can go this fast.

But in reality, its almost senseless to do so due to many factors such as raod conditions, weather conditions, terrain conditions, car condition, traffic rules, etc. There are alot of factor can tht prevent the car from performing its best.

However, most ppl understand tis factors and accept it, thus no one rly sue or complain y car manufacturer build such a high spd cars where rarely anyone can achieve.

Thus, is abit similar to Wiggy. though it capable to go to 30mb, but Wiggy is said to b achieve 10mb base on surrounding factor, such as distance from tower, line of sight, surrounding interference, coverage, active user in the same area, etc.

REMINDER : Tis post are intend to point some similarity. Not to defend or offend. I juz feel abit irony, and cant resist myself from posting it ^^

Also, how other ISP in malaysia or oversea do. Each of them hv their own problem. Each of them hv their pro & con. So as user, shud b wise on which package to use. They shud understand the technology & the deals b4 accepting it. However, those who din do their homework and simply trigger happy post wat they assume, are .... well.. ignorant.

Learn more on business, telecommunications & technology b4 makin accusation.
» Click to show Spoiler - click again to hide... «

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similarity, you might want to think again

the driver step on accelerator & control cruising speed <=is the driver control the speed & not the factor stop it.

180KM/h 1/3 = 60KM/h & 30Mbps 1/3 = 10Mbps

even on wet condition drive choose to accelerate more than 60KM/h

at least put start & end for similarity, above does not explain whole truth

let's stop similarity here, if we continue & it will never end icon_rolleyes.gif

is better to know how wireless work 1st smile.gif
pil
post Apr 19 2009, 02:07 PM

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Wat im sayin is.. yes.. driver do control the pedal.. but there is other factor where driver cant control.... thus... u cant entirely blame the manufacturer for not being able to go the fastest speed...

anyhow, i agree its no gd using similarity... but .. i juz cant resist^^

anyhow.. all i can hope, other user stop speculating, assuming, slandering.. wit little knowledge, info .... + tons of rumors...
blacktubi
post Apr 19 2009, 04:18 PM

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i think 1 way of using cheap price for 10mbps internet
jus get the wiggy for RN149 per month and the acer aspire ONE.Then sell the Laptop, then you can get the 10mbps internet under RM90 a month bcos the laptop cann sell up to RM1600 for new one

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