i'm gonna do dat later if dey still cannot settle my report.

i edi send tons of speedtest, screenshots & ping result to em....................

Print them out and copy the image files/video into your thumbdrive(be sure to make backups at home)!

Hentam them will all those evidence and demand a good explanation.

Just don't forget. DO NOT use TMnet's very own Bandwidth Speedometer or local in-house test servers to test.
Do it with Singaporean, Taiwanese and Japanese servers.

Take my word, their own public test servers have be tweaked to give you excellent results which are biased/inaccurate.
Many cable isps in the US are already doing this such as Comcast with their Speed Burst solution which gives you burst up speeds for the first few minutes.

TM be prepared because you'll be answerable to the public.

the only reason i still not doing it is dat 1st, my exam cmg, bz, 2) uploading will b pain in the ass................

as for their speedtest, even their own tm technician r train not 2 use it.

how you send screenshots? as i know, their feedback form only can type text..you give them the link?

just got off the phone after 1hour+ trying to explain to him

most of the time i'm just explaining what i'm trying to say because he doesnt seem to understand english

in the end, i told him word by word what to write in the report

he kept saying the systems over there were ok and running, so i told him send tech to check my house / exchange near it

he has the guts to REFUSE to send a technician to check my house

kept saying everything is ok and cannot simply send technician

i dunno how already, anyway it's the 3rd report i've made so far, let's see how it goes.

They're going to ignore those reports.
Imagine, so many complaints/rants/reports a day..

Just say todays report is 100%.
But they'll take care of i think 1% only.

that is not quite true....

many time i tested with their own speedometer and the result i got is like less than 10% of the package i subscibe

i did nt get excellent result...

No use. The Star also side with them. So many report wrote to Star, but not even publish. Maybe the nex step is to talk to JeffOoi

I won't be surprise there would be a angry mob rally to TM main HQ to fired about the connection speed

I'm just waiting for that magical moment to happened

F F S STOP POSTING speedtest

This post has been edited by -Torrz: Apr 14 2009, 08:02 PM

I second that.

*GULP*

omg today's shitmax connection is almost close to non-existance. can't update from microsoft, cant surf international website, can't check hotmail, the only place i can surf is LYN. just shockingly unbelievable

rofl @ ronzo

hahaha!

mail to dem.

btw, wen u call the helpline & speak to cs, dey always cover up so he/she dun hav 2 open up a report.
example, it is clearly stated dat the US & HK sites r fixed, but somehow the CS refuse & says its not fix, i got fedup talking to dem.
& there is no use if u ask dem to send technician to ur house, wat technician can do is troubleshoot ur line physically & up/down the capped speed.
the problem now is within the TM, ie, routing sux, only the higher authorities can do something bout it.

btw, TM does admit to me dat the hav problem wit routing & packets lost. according to dem, 60.5x routing shud b fixed already, but i still experience slowness on those IP range.
MU, & RS crawls...........

good thing is, @ least dey now really knows wats the problem not not covering up like those CS.

Ronzo.. Can i post your post to funniest post in Jokes Heaven?

Hi phoenixxx,
Sometime the technician came to your house won't make things better.

Recently I suffer from slow download speed.
All the site I can only get not more than 5k/s.
So I call TM and make a report.
A technician came. He check with my PC.
He say they need to change 'port'.
After they change the 'port', my modem DSL lamp blink and can't surf any more.
He say they will change another one tomorrow and leaved my house.
Then about 5 days my modem keep blinking DSL lamp.

Today I call the technician many many times, now I get steady DSL lamp.
But the download speed still below 5k/s.
I phoned the tech, he said they change back the old 'port', and will check the problem later.

I feel cheated by them.

Usually its better to troubleshoot it yourself if your experiencing crappy speed. Sometimes it coule be the ip range which for example now 60.48.*.* is the known ip range that doesn't suck or at least "bareable" to be use while others are just plain crap.

Sometimes it could be your line thats messing up your connection. Either way, do your own troubleshoot and research before calling them since they can either help make it better or worse.

Check out this thread and just do a search on what ip range is good or back.

This post has been edited by ahpek26: Apr 14 2009, 08:58 PM