screamyx technician is cmg 2 my house now...........
any advice?
Downtime The "extreme Screamyx slowdowns" Thread V3, Read 1st post to learn how to "post!"
Downtime The "extreme Screamyx slowdowns" Thread V3, Read 1st post to learn how to "post!"
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Apr 9 2009, 02:41 PM
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#1
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screamyx technician is cmg 2 my house now...........
any advice? |
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Apr 9 2009, 02:50 PM
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#2
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Apr 9 2009, 02:54 PM
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#3
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Apr 9 2009, 05:21 PM
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#4
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QUOTE(Lynixx @ Apr 9 2009, 11:45 AM) i had enough with streamyx edy...i think i'm going to terminate this f*** streamyx. u hav 2 go tmpoint.EDIT:guys...how i terminate the service? is it when the bills come just ignore it then they will automatically terminate? but i do suggest just ignore the bill as an act of demonstration. |
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Apr 10 2009, 10:22 PM
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QUOTE UPDATE - INTERNET SERVICES RESTORATION Dear Valued Customers, Telekom Malaysia Berhad is pleased to inform its customers that the restoration works on the Asia Pacific Cable Network 2 (APCN2) near Chongming, China connecting Malaysia to the United States has been completed. Meanwhile, there is a delay in the restoration date for the Southeast Asia-Middle East-Western Europe 3 (SMW3) cable network between Tuas, Singapore and Penang linking Malaysia due to technical problems at the repairing stages. Due to the delay, full recovery of SMW3 cable network is now expected to be on 17 April 2009. However, to date, TM has already recovered 97% bandwidth capacity for its Internet traffic to Hong Kong and North America. TM Internet and IP services as well as other critical business applications linked to the US and Hong Kong has resumed normal operations since 10 April 2009. We would like to thank our customers for their patience during the affected period. Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems. Thank You. dis is the shity crawling service v get from 97% bandwidth?................ QUOTE(fabianz03 @ Apr 10 2009, 09:15 PM) It's just rediculous, It said that the link will be fully fixed by 9th April 2009. call CS, complain until dey open up a report.But now? Crawling to 17th April 2009? Hey guys, can I ask how to make a rebate? Or request a rebate? Call them? e-mail them? Reply A-S-A-P. Thanks. den sent a complain e-mail to help@tm. in the email, include ur a/c detail, report number, tell ur complains, give some hard evidence, like screenshot of ur dl speed, den demand for rebate. den wait for reply. |
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Apr 12 2009, 09:13 PM
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Apr 12 2009, 09:43 PM
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Apr 13 2009, 07:38 PM
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Apr 13 2009, 09:06 PM
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Apr 14 2009, 01:34 AM
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Apr 14 2009, 04:26 PM
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QUOTE(phoenixxx @ Apr 14 2009, 04:23 PM) u guys are lucky, slow speed hahahai get disconnected every 30 effing seconds making my 3rd report in 7 days to those stupid dumbasses at "customer service interaction centre" damn sick of hearing the bloody female "dear valued customer" voice Valued my ass. dey still cannot settle my report till now, 20+ days edi............. This post has been edited by tech3910: Apr 14 2009, 04:27 PM |
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Apr 14 2009, 05:50 PM
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QUOTE(iipohbee @ Apr 14 2009, 05:48 PM) Record your screenshots and loading of webpages. i'm gonna do dat later if dey still cannot settle my report.Then call for a press conference to demand explanation from their CEO and upper management people. Days like "Sehari Bersama Pelanggan" are the best time to hentam their management for proper explanation. i edi send tons of speedtest, screenshots & ping result to em.................... |
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Apr 14 2009, 06:04 PM
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QUOTE(iipohbee @ Apr 14 2009, 06:00 PM) Print them out and copy the image files/video into your thumbdrive(be sure to make backups at home)! the only reason i still not doing it is dat 1st, my exam cmg, bz, 2) uploading will b pain in the ass................Hentam them will all those evidence and demand a good explanation. Just don't forget. DO NOT use TMnet's very own Bandwidth Speedometer or local in-house test servers to test. Do it with Singaporean, Taiwanese and Japanese servers. Take my word, their own public test servers have be tweaked to give you excellent results which are biased/inaccurate. Many cable isps in the US are already doing this such as Comcast with their Speed Burst solution which gives you burst up speeds for the first few minutes. TM be prepared because you'll be answerable to the public. as for their speedtest, even their own tm technician r train not 2 use it. |
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Apr 14 2009, 08:41 PM
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QUOTE(Lineage @ Apr 14 2009, 06:31 PM) how you send screenshots? as i know, their feedback form only can type text..you give them the link? mail to dem.btw, wen u call the helpline & speak to cs, dey always cover up so he/she dun hav 2 open up a report. example, it is clearly stated dat the US & HK sites r fixed, but somehow the CS refuse & says its not fix, i got fedup talking to dem. & there is no use if u ask dem to send technician to ur house, wat technician can do is troubleshoot ur line physically & up/down the capped speed. the problem now is within the TM, ie, routing sux, only the higher authorities can do something bout it. btw, TM does admit to me dat the hav problem wit routing & packets lost. according to dem, 60.5x routing shud b fixed already, but i still experience slowness on those IP range. MU, & RS crawls........... good thing is, @ least dey now really knows wats the problem not not covering up like those CS. |
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Apr 14 2009, 10:29 PM
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Apr 16 2009, 04:27 PM
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Apr 18 2009, 07:20 PM
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Apr 18 2009, 08:53 PM
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screenshot & email dem.
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Apr 18 2009, 09:10 PM
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Apr 18 2009, 10:09 PM
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QUOTE(-Torrz @ Apr 18 2009, 10:06 PM) i can access.the latest announcement is still this: QUOTE 14/04/2009 STREAMYX SERVICE INTERRUPTION IN SUNGAI BESI, KUALA LUMPUR Dear Valued Customers, We wish to inform our Streamyx customers that Telekom Malaysia Berhad will be performing a network upgrading exercise from 11.00 pm, Wednesday, 22th April 2009 until 6.00 am, Thursday, 23rd April 2009. As a result, Streamyx customers in Sungai Besi, Kuala Lumpur may experience a disruption of service during the stipulated period. We would like to assure you that the service would resume to normal after this period. TM apologizes for any inconvenience caused whilst the same time, we would like to assure you that we are upgrading our network to enable us to serve you better. Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Streamyx related problems. Thank You. |
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