QUOTE(iipohbee @ Apr 14 2009, 05:48 PM)
Record your screenshots and loading of webpages.
Then call for a press conference to demand explanation from their CEO and upper management people.
Days like "Sehari Bersama Pelanggan" are the best time to hentam their management for proper explanation.
This actually may not be a bad idea if it can be organized properly.
Sometime back in 1996, something similar was done when there was an issue about Jaring dialup phone call cost.
Sometime before that, local phone calls used to cost 13sen per call (not timed). Then Telekom changed the rates to 3 sen per min.
A group of Jaring users collected money to put an ad in the papers about what was going on. I think about RM10K or so was collected for the purpose. But before the ad went to print, TMNet agreed to meet with the users.
After the meeting, eventualy Telekom provided the Jaring 1511 dialup number at 1.5sen per min. Later came the TMNet 1515 and other 4 digit numbers for dialup. The collected money was then given to a charity.
Since they have set the date 17 Apr, if you call 100 to complain, they will probably just point to the current circuit fault problem.
I think it is important to remember that the slow connections have been there before the latest circuit fault problem. The circuit fault made it worse. When that is fixed, I don't think everything is going to be ok. It went from bad to worse and will probably just go back to bad after the 17th.
I've mentioned this before. TM appears to be upgrading their infrastructure. I believe this includes upgrading their local backbone to fiber, upgrading their DSLAMs to IP-DSLAMs etc. I don't think this is just so that existing Streamyx customers get a better service, its probably also got to do with their HSBB rollout. I guess the AAG when finally commissioned will help in the international bandwidth.
But all this infrastructure upgrade will take time. Maybe months or years? So I really don't think everyone's problem is going to be solved after the 17th. I doubt it - I hope I am wrong though.
It really does seem that they have taken on more customers than their network can handle. They have so many reseller pushing Streamyx. All they are interested in is to signup new customers and earn the commission.
TM knows users are having problems. They know that there users are considering wireless broadband from other companies. Maybe this is why recently they even have a special promotion for only existing Streamyx customers so that they will stay on with Streamyx.
Apart from making reports and requesting for rebates, maybe those who are on higher packages and not getting what they are paying for should consider downgrading to the lower packages. Save some money, let them lose some money. Upgrade back when everything is ok. Or find a better alternative for now and come back later if things improve. What else can be done?