WD is pulling their resources from making traditional HDDs to making NAND/SSD flash. They shut down the PJ factory as well due to decline in HDD demand.

Last time I work in PC shop, there were a few Seagate drives (SSHDs) that died every time out of the box, brand new. Quite a few also died within 1 year of use. Mind you, these drives had 5 years warranty and now I always make a backup for any HDD I have.

Good to know that my experience is not isolated. Seagate does seem to be a better bet for now. We all need to boycott WD until they fix their RMA process and appoint a local agent. It really sucks especially when their drives are such poor quality.

Hi guys,

I got notification from my NAS that one of the hard disks is failing.





Can I proceed with RMA? What's the benefit of skipping retailer and direct submit to Seagate ourselves ya? Thanks!

This post has been edited by vivre: Aug 31 2020, 07:03 PM

You need to ask them yourself.

If you skip the retailer, you can get the RMA done faster

Way faster RMA turn around
The retailer is the middle party. When there's a middle party, there's an added extra time involved, you don't know if the guy who collected your HDD is delaying the process

You won't have this issue when you RMA directly with Seagate. Seagate RMA turnaround is very very fast. The longest I had to wait was 5 working days

Thanks for the tip, when through Seagate Consumer portal;https://www.seagate.com/as/en/consumer-login/l to register my HDD that failed 3 months after buying it from Lazada. Seagate @ UPS Malaysia gave a complimentary pick up for the defective 4TB Seagate Surveillance HDD (crash head, stuck * 2 clicking sounds of death) sealed cardboard box; hdd in anti -static bag,2 inch bubble wrap all around. There is a data recovery option but this drive on the get go was unreliable; PC Bios sometime can't detect, fail data transfer/slow; so there was no data on it that I had can't afford to lose. It took a 7 working days to get the replacement, kudos Seagate Malaysia. Most of it was shipping ; the new HDD was packed to me superfluously, 5 inch of dense foam panel Woorrrr! and it travelled miles more that I had for 3 years haha. started from Wuxi > Shanghai> Incheon > Shenzhen > Ho Chi Minh > KL

This post has been edited by WiiPS3_74: Dec 10 2021, 09:17 AM

yup my 3 rma this year from Wuxi

I think my barely 2 weeks old 3.5" Seagate Barracuda 2tb which I bought from Lazada is failing. When I received the drive, it was only covered in a thin layer of bubble-wrapping and this really made me face-palm, but who knows, maybe the courier handled the drive well, so I proceeded with installing my Windows there (because previously I bought a WD hard drive which was packaged really well but DOA). No problem with windows or any other app installation or anything, but I realized that even if I move my PC a bit, when I restart the PC, windows will say it cannot start because of some errors or whatnot and asked me to run hard disk check, and after run the check, no errors are found, and after that Windows will start normally. I even use Paragon Partition Manager to run surface test on the hard drive a few times and it says everything is OK. Anyway today I cannot boot into Windows, it keeps on saying some files are corrupted and cannot be repaired.

So what do you guys think? Should I RMA my hard drive? If yes, how should I package my hard drive? Do I need to put it back inside the anti-static wrapping it comes with? I'm not sure if I still have the wrapping though. And any idea usually how much I need to pay for the courier to Seagate service center?

have you checked with crystal disk health status?
seagate provides the packing instruction
fortunately, i kept those anti-static bag, bubble wrap and courier envelope from previous purchase
they also provide complimentary pick-up service
i requested on 16 Mar, received confirmation email but the logistics partner (Tiong Nam) did not contact in advance for appointment
guess what, the logistics partner showed up the next day and collected

Actually, my issue was resolved. Got my new (refurbished?) hard drive from seagate in less than 2 weeks. Yup I used their complimentary pickup service, very convenient.

So the free pickup is to send the disk to the center in Shah Alam from your place?
Did you have to go to Shah Alam to take the new/refurb unit?

yes the free pickup is to send my spoiled hard disk to the center in Shah Alam from my place ni nilai. after that they post the new/refurb unit using UPS to my house

Sounds good. The last time I warrantied a drive was a WD unit, I drove to a place in Subang and handed it in by hand so it wasn't too bad. The alternative was posting it to Singapore which is expensive.

This post has been edited by imbibug: Mar 23 2023, 10:46 AM

but they sent the replacement from China is that right?

yes

thx. mines also coming from China. so wasn't sure Others mentioned no chance for custom charges? hopefully xd.

i used this video as reference.


This post has been edited by Moogle Stiltzkin: Apr 20 2023, 10:45 PM

nope, didn't get any kind of charges

just an update

the seagate RMA worked fine. The whole process took about a week. the box they sent the single drive in was well packaged (kept it for next time for the next rma, although i'm not sure if they accept an already torn esd bag for repackaging it back in? or they expect a new one?)

The drive i got was different and was labelled as recertified. It claims the items from Thailand, but the shipping said it was sent from China? *shrug Still running tests to check if it's okay (long smart test followed by a bad block scan), but so far no issue as raid rebuild worked fine. However when i tried to see the power on hours, these values don't seem to make sense, is that intentional?

However i have a question. On reddit, users claimed that if you do advance replacement, they will send you a brand new driver rather than a recertified/refurbished one. However they mentioned for this you need to first add your credit card payment details, just in case you don't send them your old drive once you received theirs first.

So my question is, when you guys normally RMA, are you all doing advance replacement? If so how?

Also if you do do that, will they still charge you regardless whether you sent them the old drive? Also do you still qualify to request for the free pickup collection service if doing advance placement?


surprisingly when i registered the new drive replacement on the seagate site, it still said the warranty is good for until 2025. probably the same like before?

The old drive warranty was changed to expired.

This post has been edited by Moogle Stiltzkin: Apr 27 2023, 02:53 AM

Recertified just another name for refurbished.

Last time I send claim for WD Red HDD also get back refurbished HDD. In a sealed esd bag but the label is different than the original HDD label.

I doubt Seagate will replace you with new drives so once they reflash the HDD firmware, whatever you read from it nothing makes sense
https://www.techspot.com/news/98448-seagate...age-drives.html

https://www.techpowerup.com/307744/seagate-...arbon-footprint