Got a friend who use seagate 500gb harddisk, he bought it just last december in lowyat plaza, and it failed itself now... anyone know how to do RMA in Malaysia here?

Googled and went to seagate.com, but not sure if the RMA method applies to Seagate users in Malaysia, so wanna ask here anyone know?

Thanks

basically u need to create the rma order in seagate.com and send ur harddisk to the address that wil given by seagate...then just wait..

fill the RMA form here (#3)

http://www.seagate.com/www/en-us/support/w...y_&_submit_rma/

send it this address. no need to pay anything if still in warranty

SEAGATE SERVICE CENTER :
Seagate SeaCare Center C/0 UPS
Suite 11.02, 11th Floor Menara Summit, Persiaran Kewajipan USJ 1,
47600 UEP Subang Jaya, Selangor, Malaysia.
Tel: 6-03-8023 1333
Fax: 6-03-8026 8375
Malaysia toll free number for technical support service
1-800-80-2335

edit: Oppss.. you're from sarawak.. so you've to courier it.. I think you can courier it straight to Singapore.

This post has been edited by fariz: Feb 26 2009, 07:18 PM

If he bought it from lowyat plaza, why not send it back so the shop can do the RMA for him. Less hassle. From what I know seagate HDD first year warranty should be 1 on 1 swap. Will be fast(if go through retail shop).

thanks, i'll let my friend know

sending it to seagate directly is faster.. (and free)

This post has been edited by fariz: Feb 26 2009, 07:52 PM

Really? Didn't know that.. But thanks for the info. Cause I did an RMA for Seagate HDD and got it back 3 days later Anyway, close thread?

u have to pay for the sending postage... =,=|||

others is free.

sounds like another firmware brick

just RMA to below address..

Seagate & Maxtor products

M-Link System (M) Sdn Bhd
No. 2 Jalan PJU8/5C, Perdana Business Centre
Bandar Damansara Perdana
47820 Petaling Jaya, Selangor DE
Malaysia

Tel: +603-7728 9003
Fax: +603-7727 9003

I just rma last week and will receive tomolo...

i already update the firmware to SD1A....so still can RMA?

do i need the purchase receipt?

no need bro...as long as ur SN still valid

ya still valid, my friend told me warranty up to 2013

Tumpang thread. I have 2 Seagate HDD, kong before warranty periods ends. I read the guide, and the packaging really strict lah... where do i find 2 inch thick foam eh? 1 more question, can i package 2 hdd together? or must seperate?

tumpang thread.if my hdd make a bit noise when reading,can claim?i dono its got bad sector or not.i donohow to check.its reading kind of slow nowdays.not the same as new i bought last year.can claim or not?if i send direct to them,how long it will take?

u can send back for rma anytime, i got one functional unit, saja saja sent back for new unit..about 2 weeks time needed for rma

Seagate RMA is easy.
Fill form,pack and post to the address.Then wait 1 week for the HDD come to ur house

i having ST3500320AS firmware bugged ( already updated to SD1A), yah drive very slow...sometimes ok...and the spin retry count keep increasing causing the drive very slow....the drive still have problem...if i RMA the still-working drive, then if i RMA it, they wont send a new one back rite?

After 1 month update to firmware SD1A, I notice that my drive start having bad sectors. Sometimes my video or audio play pause for a while. Is there any chance that it cause by the new firmware?