I do not trust any words from VShub, I used another service and my item has arrived today, it only took them 14days to send my item, no trouble with the Indonesian Custom like VSHUb has claimed before. Before receiving my item from this another service, I just believed VSHub's reason about this custom clearance problem, but now I dont. If another service can send the package in 14days, why VShub need more than 1month to send my package? They said that my package will arrive at 7th of December 2011 and now is already 10th of January 2012? I wonder what have they done to my pakage?? They charge quiet expensive for shipping (Rp 236,000;) while the other service I used charged me US$ 30, only $4 different, but I received my package on schedule.

VsHub gave a refund on my next shipping for the amount being overcharged.
Lets see how it goes on future shipping service before i get all excited about it and forget about what i ranted earlier.
I really hope that the problems i had earlier was just some minor technical error and hope for a better service as i am finally able to buy anything from the US without any seller's restriction anymore. (i know there are other companies but i have also read similar reviews on all companies good and bad. So i just want to stick to one company and work something out if possible.

Vshub, if you are reading this, thank you for the refund and please improve so we can all benefit from it.

P/S: almost gave up the first time but decided to give it another try and hope its worth it. Looking better so far

This post has been edited by nfariz8: Jan 12 2012, 08:02 PM

my first shipment (HP000520) arrived safely... exactly same as the given ETA date. (2 weeks after payment)

i thought i feel a little satisfied about the service given, all packaging seems really neat.

but you let me dissapoint again,
2nd shipment (HP000561) take more than a month, from 8 december 2011 and until now, 16 January 2012, i don't know where is my packages

hello please fix it soon.
hendra gunawan
HD002077

Hi Fariz,
I almost gave up too, but yesterday (finally) I received my package , I think I would give another try to VShub, thank you VShub

PS: sugesstion for VShub: do not use JNE as your local partner as they often loosing customers' packages & very difficult to be reached.

Very very very impressed with their service for this past one week.

1. Problem i complained was solved
2. Another Shipping problem was also solved before i made a complain
3. Refunded overcharged amount for shipping
4. Called twice and both calls were picked up with just one call
5. Item status was updated in detail by a friendly girl who picks up the call
6. Efficient system date
7. My next batch item is also already in Malaysia on time
8. Both enquiries and invoice @vshub.com is efficient
9. In fact i got a call from them regarding my item status (instead of me calling asking)

In other words, this is like totally dealing with a different company compared to the last time. The girl who picks up the call is very very friendly and helpful in answering my questions and solved my problems. I didn't get her name but it seems that she's the only one that has been answering the call since the first time i called them up last month. Now i hope service stays this way and i can recommend more people to use vshub service. In other words, service is the opposite from the negative feedback i gave on previous posting here.

Mina, glad you finally receive your shipment.

This post has been edited by nfariz8: Jan 17 2012, 11:14 AM

first shipment arrived safely, i thought im pleased even a bit.

but for 2nd shipment, you let me dissapointed again
i did transfer money for shipment fee from 8 december 2011. and it said that you dispatched the packages to indonesia
but until yesterday 16 january 2011 i havent got my packages. and i emailed you
but you suspend my account?

why? you trying to take my packages and my money?

i bet that you said paypal contact you for fraud thing.

well, i have all proof that i bought everything using my paypal!
you want to scam me? PLEASE DONT BELIEVE ANYTHING THAT VSHUB TRYING TO SAY IF THEY DONT BRING ME MY PACKAGES!!!!!!

your indonesian employee must be steal my packages and you suspend my account because you have lost my packages!!!

total about 700 USD ++ (including money i sent them for shipping fee)

i was trying to contact number that written in 1st packages you sent me.
but it reached MOTOROLA OFFICE in jakarta, not VSHUB!!!!!!! what kind of company that wrote another office phone number as their number????

will report this to indonesian police and Bank Central Asia to close your bank account.!!!

thanks to scam me YOU SCAM SHIT!


This post has been edited by hendra.gunawan: Jan 17 2012, 09:42 PM

till now i dont get the tracking number,
i even dont know they have dispatched my packet..
really worried my packet will deliver on time!
@_@

HD002322

i'm quite excited with the vshub service actually... still noob here.. so what happen was, i tried the service for the first time last week and bought something (by my own) from Amazon and addressed it to my vshub suite at knoxville. From Amazon website stated that the package (well 3 of them) arrived on 19th Jan 2012 but still no email from vshub.

Or should i wait for another day, maybe they'll update my account.. i'm worried.. read a lot of bad review here, hopefully i'm not gonna be one of unlucky customer of vshub.


Halle Helmie
HM011519

I spoke to them earlier today and they said that the item arrival status is not updated because they didn't get any reply from the US warehouse yet since they are half a day behind us and by the time it's daytime there, the office in Malaysia here is closing in the evening already.

And since next week is CNY holiday so the item arrival might only be updated by next Thursday when the Malaysia office reopens. But if you have any items otw to the US address, the item can still be delivered because they are open in US (i double checked with them regarding this matter) just that account might not be updated.

Earlier i was dissapointed with their service as well but lately their service has improved and i've been happy dealing with them ever since. Calls are entertained nicely. Emails are replied. Sometimes a bit later than expected but they will reply and solve our issue as long as we don't send nasty emails to them. And i even received a batch of shipment in the same business week (i did not pay for the expedite shipping) but they were nice enough to inform me saying 3/4 of my items from that batch has arrived and asked me if i would like to ship them out first. And they will ship the remaining items when it arrives. Reason is they split the items in such a way to save shipping cost and clear the customs.

Be patient, and i hope your experience with them is as good as mine. If you have any issues, try calling them and talk nicely. My experience calling them is really not as how some people describe about them. everything was solved without an arguement.

yeah you are a lucky costumer,
i dont get my packet till now, monday is CNY holiday..
thats if i dont get the packet today, i will get it Thursday or maybe next week.. LOL

i've sent them email,
and get reply about why this takes long time, one of the reason is my packet being detained in the Indonesia customs
ok good explanation,

last email i got information "had just arrived at our Indonesian warehouse. We will arrange for it to be delivered to your doorstep"

my question :
why i dont get tracking number till now? i can't follow proggress of my packet, they just write "dispatched to Indonesia"

i'm still waiting my packet,
and all of this make me frustated!!

thanks


update :
no reply

yesterday they said will arrange my packet soon,
but im waiting today, there is still nothing!!

This post has been edited by cepol: Jan 21 2012, 08:24 PM

what a shit.
comgateway is also have same timeline as vshub. but their response is really fast, as i can say, they update their info from US warehouse in realtime!
the customer service is in singapore which is same time as VShub and me in indonesia, but they can get their warehouse info quickly
they update customer account packages info real quick
even their fee a little more expensive than vshub, they give a guaranteed ETA, when it written 3-6 days, its mean 6 days maximum

not vshub. even its little more cheaper than cgw, they must be only have slow service, 2 weeks shipment is enough

but they gave bonus : no reply from customer service, cheating worker, slow update in account, etc

You mean timezone? Well, the slightly delayed item arrival update didn't really bothered me that much at the moment as i have received a parcel in front of my doorstep within the same week from the day i paid for shipping. Customer service is very good as well. Maybe it comes down to location. Since my experience with them has been good except for the first time i used their service. ETA is always correct and in some cases, earlier. I hope their service maintains as how i claim it to be or i will have to try other alternatives too but at the moment, i'm sticking with them.

Sorry to hear about your experience hendra gunawan.
I would probably react the same if i were you but not to the extent of saying nasty stuff. LOL!

hi..
almost gave up too using vsHUB, but finally i received my packet (although delay over 1 week. ETA 19-01-2012, i received today) please improve your service, i think you can do it
looking for better in the future,

thank you vsHUB!!!!

We strive to provide end-to- end deliveries to our genuine customers. However, we are taking our stand on not supporting any fraudulent activities by any individuals through the misuse of their vsHub account. You have created multiple accounts that have been flagged by PayPal as fraud. Your emails threatening the life and death of our staff are not appreciated at all. We have requested for your scanned ID, PayPal account that you use for the purchase of your items from you for verification purposes. Once verification is complete, your account will be released and you may proceed. Please note that your multiple accounts with different names and flagged as fraud by the merchant and your email treat are strong indicators of fraudulent activities. We are unable to ship the items to you before these verifications. If you do not send us the documents that we requested for verification, we would be compelled to return all the items to the respective merchants. If you co-orperate with us, we will expedite your clearance and shipment. Please do not tarnish our genuine service to provide hassle-free shipment direct from the US to our genuine customers.

---

Added on January 27, 2012, 5:22 pmI hoped you had received the package as the item had been sent on 17th Jan 2012. Thank you for using our services.

This post has been edited by vsHub: Jan 27 2012, 05:22 PM

Why would anyone need multiple account for?

Different account for different kind of items?

i gave up to this scam company.
they even made too many noobs to give positive feedbacks here. lol

tried to reach phone number written, and search the address written on my 1st package.

what kind of company that put another office phone (motorola official phone, indonesia) and fake address written on package as their phone and address?

they give 1st service for you to test, and you feel comfortable, they stole your biggest package and your money
just contact indonesian police office, just found 2 same cases, lost their packages, and each of them suffer 4million rupiah (about 500 USD) for shipment.
guess what, even vshub told will return packages, they still ask for money before it, and 2 victims that i told you, didn't get any refund

i hope Allah bless you with all of your job.

You don't have to explain the same thing twice. Or you think we don't get it the first time because we are 'noob'. Sorry expert, you should've did your study first before using their service as i found out that Indonesia shipment seems to be a problem.

And put religion out of this. No need to use any gods name. If they are wrong, they will get it. And if they are not, you just added dosa to yourself for no reason. I'm not saying they are all that good as i got an item not updated in the system at the moment but i always end up getting a call from them asking if i want to proceed with whatever items that is already with them first and reimburse for anything if the fault is from their side.
Just be patient and email them nicely and you'll be surprise how quickly they respond and attend to your emails. Owh well, i better stop before i get another 'noob' stamped on my forehead.

Edit : my last shipment arrived before the ETA and the 2 batches before arrived exactly on ETA.

This post has been edited by nfariz8: Jan 27 2012, 09:22 PM

...Just be patient and email them nicely and you'll be surprise how quickly they respond....

LOL
3 days and sometimes not getting reply are surprise bro, but in negative meaning. LOL

why you reply my comment faster instead vshub?
Noob

Hi all

I just want to share my horrible experience with vshub Indonesia that makes me really furious!
My package has arrived at vshub garage is US since 6th Feb,
I waited for more than a week from them to update the status in my account but nothing happened.
So i sent an email to them about it and their reply was just "please be patient, we will check with vshub usa regarding your item"
It's 1 month after my package arrived at their garage and still no news from them!
i just don't understand what kind of bussiness they are running?
They only reply your email if you send them an email, if you're quiet then they will be quiet too like a ghost!
they don't care if customers is losing so much money with them.
their explanations was only saying that they haven't receive my package from UPS.
AFTER 1 MONTH OF EMAILING AND QUESTIONING THEY SAID THEY HAVEN'TRECEIVEMY PACKAGE
Clearly UPS report said it's been delivered on 6th Feb.
Now they are trying to blame on UPS for their mess!
They are very NOT PROFESSIONAL at all let me tell you all!!

I tested them by not sending them any email asking an update about my pacakge, after 10 days i DID NOT receive any news from them, therefore i have to send them an angry email to them asking about my package.
I hope they can be professional, if there's no news they should've update thei customer no matter what, at least to keep up their reputation and image, customer won't be so mad and can be a bit more patient in dealing with them.
But sorry the truth is they are really suck

Friends, don't ever use vshub, here is my review about them,
1. No information or whatsoever regarding my package if it's delay or missing or whatever
2. No solution
3. I asked for their phone number they never give, and they never tell you why they never give they just skip my questions like i never asked
4. No resposibility taken for their mess, worse than ameteur!
5. Unorganized, how could they lose a package, a big box carton at their doorstep!
6. Take a long time to reply an email
7. There is no other way for customer to contact them other than email, clearly unprofessional

i'm trying to find at least 1 positive thing about vshub, NOTHING.

As you can see the problem is not with DHL, not with customs, not with anyone.
They already make a mistake before i even order a shipment to here!

I'm pretty sure they don't really care about their reputation as well.
If they do care they wouldn't act this way.
An ametur can do a better job than them.

Using vshub is my biggest regret!!
But then Thank God i only send 1 item with them, my very first shipment.
I didn't use vshub anymore after i didn't hear about my package nor email from them after 1 week my package arrived.
I decided to use comgateway and believe it or not they very very very proffesional.
I've been using comgateway for the 4 weeks ever since, they are reliable, i've sent 4 packages with them and i received them all within time.
They are a bit pricey but they are very reliable, with vshub it's cheaper but it cost me more money probably 5x more, my time to contact them, my energy to deal and be patient with them and i get nothing!

There is not enough words to describe how terrible is VSHUB!
They shouldn't do this business and risking people's money, that's CRIME!

We apologize if there is unwarranted delay in dealing with your matter. As of recent months we do encounter a few fraudster and though they are have paid us, they have a problem with the merchant payment gateway and we do not condone such acts. Therefore we do take extra precautions and if there is any red flags, we need time to investigate and ensure that our clients have a genuine dealing with their merchants.

Kindly pm us or post your HM no so that we can investigate and ensure your parcel be delivered to you. Thank you.