I spoke to them earlier today and they said that the item arrival status is not updated because they didn't get any reply from the US warehouse yet since they are half a day behind us and by the time it's daytime there, the office in Malaysia here is closing in the evening already.

And since next week is CNY holiday so the item arrival might only be updated by next Thursday when the Malaysia office reopens. But if you have any items otw to the US address, the item can still be delivered because they are open in US (i double checked with them regarding this matter) just that account might not be updated.

Earlier i was dissapointed with their service as well but lately their service has improved and i've been happy dealing with them ever since. Calls are entertained nicely. Emails are replied. Sometimes a bit later than expected but they will reply and solve our issue as long as we don't send nasty emails to them. And i even received a batch of shipment in the same business week (i did not pay for the expedite shipping) but they were nice enough to inform me saying 3/4 of my items from that batch has arrived and asked me if i would like to ship them out first. And they will ship the remaining items when it arrives. Reason is they split the items in such a way to save shipping cost and clear the customs.

Be patient, and i hope your experience with them is as good as mine. If you have any issues, try calling them and talk nicely. My experience calling them is really not as how some people describe about them. everything was solved without an arguement.