Do not us VSHUB.COM
they steal things in ur consolidations of items..
probably they might steal the less obvious or the cheapest item but first i tot its very small item maybe really went missing then the latest time 3 items got lost! n their replies very slow.. since june till now problem still not resolved yet.last email they said will refund me within  a week if cant find then i waited now 10 days oredi.. still no reply.. i think if still cant get it i will report police!

Do not us VSHUB.COM
they steal things in ur consolidations of items..
probably they might steal the less obvious or the cheapest item but first i tot its very small item maybe really went missing then the latest time 3 items got lost! n their replies very slow.. since june till now problem still not resolved yet.last email they said will refund me within  a week if cant find then i waited now 10 days oredi.. still no reply.. i think if still cant get it i will report police!

I got the same horrible experience. My package reached their center on the 17th, but take them nearly one week to acknowledge that the package is received. Write to them one mountain of emails and call them every day but same stupid response that they will 'check'. Now I have to pay more for express shipping if I want to get the package on time.

Guess what? Two days after putting in the order and the status is still at 'processing invoice'. I don't think my package will arrive on time. Which makes me VERY ANGRY!      

NEVER AGAIN. Really horrible abysmal service!

Agree 100%. I'm using vsHub now for the 1st time to buy thing from amazon. And i definitely won't use their service any more. To get them reply ur email, u have to send several emails until like you want to kill people, then only they will reply. Slow system update like they are updating their system MANUALLY!!! 

I have an item ordered back in march... a week already past of the expected ETA....
I can't get a definite answer of whereabout my item is....

It's good that you're trying to improve.....but the service is still POOR.
Nobody Pick-up the customer service center phone in Singapore....takes ages to reply an email...
This will be my first and last using Vshub

The rate is good but i'm willing to double your rate if i can get a guaranteed of arrival...

SAVE YOUR TROUBLE LADIES!!! LOOK fOR ALTERNATIVES

I'm just starting to use the service a week ago, buying DSLR lenses from Amazon.com worth RM800+ and was already greeted with problems. Everything went just fine for me with all the purchasing and delivery processes with Amazon and Amazon Merchant, everything arrived just nicely. And then problems persist when payment was about to be made to vsHub. I can't use my citibank Visa credit card because vsHub required Malaysia 3D cards only so I resorted to Maybank2u.

When payment was made, vsHub site told me the transaction was rejected because of possible fraud. WTH?! The money was already deducted from my account! I sent them messages after messages through Facebook and nobody replied, so i sent them tonnes of e-mails lodging my complaints. Not to mention I called their Singapore center and no one answered the phone. Then I called iPAY88 who asked me whether I'd like to cancel the shipping payment and of course I wouldn't. My items were already at the garage, what do you expect?

So I sent another PM to vsHub and was relieved that they actually replied to me TWICE. Once asking what browser am I using (which I replied to) and twice to say they had updated my status to paid and that there were problems with M2U and IE8. I just checked again today and the items are already on their way to Malaysia. I hope the delivery will be a success or this will be the first and the last of me using vsHub.

Though it takes some effort and pushes, they actually responded and did something about it. But it did give me the scare so I'm not so sure whether I'll be returning. Though it'll be a loss because the prices are a lot cheaper. *sigh*

Don't ever use VsHub.. They cheat my money.. use their service for several times and every time my item keep missing. Request for refund no reply almost 6 months now!! They owed me almost 1k, only refund RM200++ and now i have to fight for the balance.. 

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Added on July 5, 2011, 3:05 pmdon't ever say that you understand my situation or will look into this matter!! I heard that for a hundred times!! Still no one get back to me with solution until now..  Your services SUCKS!!

Thank you for your reply. I hope everything goes well with the delivery. Hopefully I can return to your service without doubts because I do loads of shopping from US websites and when I found your site you can't imagine how enthralled I'd been. One more thing if you wont mind giving further information, why can't I use my Citibank credit card as mode of payment? It said there I should use any Malaysia 3D credit card.

they consolidate items in 1 box, but they use big box so they charge more (charge is based on volumetric). i once ordered few things but rugi cox pay extra for the big box, i can say my items fit about 2/3 of the box only!

How can I bank in through your company's Public Bank account? And when is the expected delivery once the items have arrived in Malaysia?How long will it take for the delivery to be done? I've checked the progress of my purchase from vsHub site and was told that it arrived in Malaysia on the 15th of July 2011. I know I can't expect a 6 - 8 days delivery using Standard shipping but it'd been 13 days since the items left your garage. Will it get stuck in customs clearance?

I bought 2 items from Amazon and it was delivered last week. I contacted VSHub for details on the next step and it takes them about a day to get back to me. After a couple of emails, they did not reply for the last 3-4 days. I'm so lost right now and I don't know what to do. I'm about to lose a lot of money if they do not get back to me. What's the next best thing to do? Should I report them to SSM (Suruhanjaya Syarikat Malaysia) as a fraud company? I called their SG office - no answer after many many times, send them tons of email for 3 days - no reply, left a message on their FB - no reply. Is this company for real?

Any advise guys?

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Added on August 1, 2011, 1:52 amI'm scared now... I just found this link on a scam website on VSHub,
http://www.scaminformer.com/scam-report/vs...nst-c10814.html

What to do? Report police?

Where is my item? Promised 17 August but till now i got nothing. Always give a poor service like this. This is not the first time i get poor services from vshub. Do u know i bought evisu jeans online and they charge me. £19 for shipping to Malaysia, (same price as vshub charge me) but it only takes 3 days for the item to reach me..but vshub? It takes almost 3 weeks...why? And you, vshub, is it youre too lazy to send email to ur customer clarifying why the parcel was delayed or give us some info when we will get our item? Why u so damn lazy to pick up the calls and replying our emails. Btw my number is : HM003496

@ulex Any news on your parcel? I'm quite afraid because I also used vsHub before knowing all these bad reviews here.

Anyway, is standard shipping not trackable? It seems that they do not include tracking code in my account.

Then why my items already dispatched from your warehouse 1 week ago and yet I still haven't receive any tracking code.

Edit: I received an email from your customer service. "We only provide the CN number at a later date when it reaches our Singapore/Malaysian office." What is this, very confusing service.

Just received my parcel from vsHub today and I decided to share my personal experience to you ladies here.

All my items are arrived to my place safe and in good condition. Of course after couple of frustrating e-mails to get them update my item status in US and MY office. And they normally takes a day to reply your e-mail, which is pretty bad in my opinion.
My parcel takes 2 extra days to reach in MY branch than expected ETA of 6-8 days and one more day for Nationwide Express to deliver the parcel, for me it is still fine since it is not more than a week.

Other than that, the good thing about vsHub is they uses shrink wrap to pack your parcel as well as clear custom on your behalf.
[attachmentid=2434721]

Here are some suggestion I wanted to point out to vsHub:

1) Improve your customer service, e-mails and facebook replies are very slow and sometime has no reply at all.
2) Update invoice and item status as soon as the item reaches US warehouse.
3) Include more detailed information to your website such as Tracking Code is only available after item reaches in MY office.
4) Include more detailed payment option such as only 3-D security card is accepted by iPay88.
5) More accurate ETA because item are usually takes more than 8 days for standard shipping.
6) Some links in the website are dead "link cannot be found".

Hello, what shipping is vshub.com using from US to Malaysia? USPS? EMS? UPS? Why are the delivery for standard shipping took so long, they just checked the items and send by air, right? Not by sea or someone swimming from us to malaysia to dispatch it.[

I got the same reply. Already 4 days after payment made, still no update on my Mailbox. Status still showing item in U.S.
HM016194
I got a comGateway account as well and made payment for delivery of other item on the same day I pay vshub for the shipping back to kl.
I got my tracking with comGateway n item is in transit.
Vshub no update at all.

Hi Hendra & Theressia,
I think that we experience the same problem, my package still not arrive ( the ETA is on 7 Dec 2011) my emails weren't answered and my tracking number  still not exist, very poor service  . This is my first time using vshub, I was interseted in using their service because they promise to send our package directly to our door step ( you know how bad the custom here in Indonesia). Have you got any good news from vshub? I just hope that my package will arrive soon 

Mina
Ref number: HD001293

i bought a bag, with price of $600 USD, i sent the money via western money to the seller i found from yahoo messenger,
i already bank the amount your want  for shipping fee and for your unexplained activity i will report your bca account as attempt for fraudulent.
this is my first of using your service and i very dissapointed.

i already have proof, i called my friend that have use your service, and get your indonesian office address and the phone number,

and i got there, guess what? the address is fake, and i called the phone number you using, it is motorola office number not VShub they said, as written on the package you sent to my friend
i hope your account gonna be frozen soon, your BCA, i have connection in local authorities here, i hope the person that using the fake id that made that bca account will be arressted too.

i dont know anything, then you suspend my account, i dont want to know about reason you gave, i pay legally, the package should be arrived today, but today im gonna take a free day just to make appointment with police, for your company.

VSHub : thrs555
Suite HD002277

my package supposed to be arrived today! when i just did want to check the tracking number, you just suspended it.
its how you make money? you steal consumer money and steal my item?

WHERE IS MY ITEM!!!!!!

thank you

Theresia

first shipment arrived safely, i thought im pleased even a bit.

but for 2nd shipment, you let me dissapointed again
i did transfer money for shipment fee from 8 december 2011. and it said that you dispatched the packages to indonesia
but until yesterday 16 january 2011 i havent got my packages. and i emailed you
but you suspend my account?

why? you trying to take my packages and my money?

i bet that you said paypal contact you for fraud thing.

well, i have all proof that i bought everything using my paypal!
you want to scam me? PLEASE DONT BELIEVE ANYTHING THAT VSHUB TRYING TO SAY IF THEY DONT BRING ME MY PACKAGES!!!!!!

your indonesian employee must be steal my packages and you suspend my account because you have lost my packages!!!

total about 700 USD ++ (including money i sent them for shipping fee)

i was trying to contact number that written in 1st packages you sent me.
but it reached MOTOROLA OFFICE in jakarta, not VSHUB!!!!!!! what kind of company that wrote another office phone number as their number????

will report this to indonesian police and Bank Central Asia to close your bank account.!!!

thanks to scam me YOU SCAM SHIT!

I too  have tried using VSHUB and am getting really concern as my parcel had arrived on the 5th but was not updated in the system.  Wrote email to VSHUV enquiries and for three days now there were no reply.......

My order no is 13586.

If VSHUB customer service sees this message, please check.

Hi all

I just want to share my horrible experience with vshub Indonesia that makes me really furious!
My package has arrived at vshub garage is US since 6th Feb,
I waited for more than a week from them to update the status in my account but nothing happened.
So i sent an email to them about it and their reply was just "please be patient, we will check with vshub usa regarding your item"
It's 1 month after my package arrived at their garage and still no news from them!
i just don't understand what kind of bussiness they are running?
They only reply your email if you send them an email, if you're quiet then they will be quiet too like a ghost!
they don't care if customers is losing so much money with them.
their explanations was only saying that they haven't receive my package from UPS.
AFTER 1 MONTH OF EMAILING AND QUESTIONING THEY SAID THEY HAVEN'TRECEIVEMY PACKAGE
Clearly UPS report said it's been delivered on 6th Feb.
Now they are trying to blame on UPS for their mess!
They are very NOT PROFESSIONAL at all let me tell you all!!

I tested them by not sending them any email asking an update about my pacakge, after 10 days i DID NOT receive any news from them, therefore i have to send them an angry email to them asking about my package.
I hope they can be professional, if there's no news they should've update thei customer no matter what, at least to keep up their reputation and image, customer won't be so mad and can be a bit more patient in dealing with them.
But sorry the truth is they are really suck 

Friends, don't ever use vshub, here is my review about them,
1. No information or whatsoever regarding my package if it's delay or missing or whatever
2. No solution
3. I asked for their phone number they never give, and they never tell you why they never give they just skip my questions like i never asked
4. No resposibility taken for their mess, worse than ameteur!
5. Unorganized, how could they lose a package, a big box carton at their doorstep!
6. Take a long time to reply an email
7. There is no other way for customer to contact them other than email, clearly unprofessional

i'm trying to find at least 1 positive thing about vshub, NOTHING.

As you can see the problem is not with DHL, not with customs, not with anyone.
They already make a mistake before i even order a shipment to here!

I'm pretty sure they don't really care about their reputation as well.
If they do care they wouldn't act this way.
An ametur can do a better job than them.

Using vshub is my biggest regret!!
But then Thank God i only send 1 item with them, my very first shipment.
I didn't use vshub anymore after i didn't hear about my package nor email from them after 1 week my package arrived.
I decided to use comgateway and believe it or not they very very very proffesional.
I've been using comgateway for the 4 weeks ever since, they are reliable, i've sent 4 packages with them and i received them all within time.
They are a bit pricey but they are very reliable, with vshub it's cheaper but it cost me more money probably 5x more, my time to contact them, my energy to deal and be patient with them and i get nothing!

There is not enough words to describe how terrible is VSHUB!
They shouldn't do this business and risking people's money, that's CRIME!

ordered some toys from ebay totalling to RM1300++ (including domestic US-US shipping) and the shipping quote i got from VSHUB to send HALF of them (decided to split them into 2 packages to avoid duties) back to singapore is already RM1450. so go do your math. 

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Added on April 2, 2012, 3:24 pmUPDATE (2 April 2012):

You no longer have to worry about expensive shipping fees when you shop in different shops.
Our delivery services are 60% cheaper than main couriers like Fedex or DHL and 40% cheaper than postal services abroad. That’s half the shipping fees saved!

...oh yes, blatantly advertised on Vshub's website...but hey here's the reality:

an online store offered to ship my items directly to singapore for less than USD50, but thinking of consolidating them with some other items using vshub to reduce shipping, i told the store to ship them to vshub instead. well guess what,  vshub is now charging me SGD109 solely for the shipping of the exact same items.  i thought Vshub are in the business of consolidating items for customers and thus reducing the shipping, and NOT increasing it? no?  Oh they dont even show how they obtained the volumetric weight figure used to calculate the shipping.

.. and that is just a small part of my stuff at their US warehouse now.. so imagine having all of them shipped.. RM3k perhaps?

so yes im giving up the stuff i have with them, around RM1.5k's worth of stuff i reckon, rather than paying that unjustified shipping fee.

guys, AVOID vshub like the plague!

by the way, i noticed that they kept deleting those negative comments on their FB's wall, while keeping the positive ones.. haha