You can pay through Ipay from your account to Public Bank or you can email directly to customer service for the account no. Normally you will receive your parcel 6-8 days once your payment is completed. We have checked your items and they are with Nationwide. Hopefully it will be arriving at your doorstep any moment soon.

Thanks for sharing. Noted with thanks

I bought 2 items from Amazon and it was delivered last week. I contacted VSHub for details on the next step and it takes them about a day to get back to me. After a couple of emails, they did not reply for the last 3-4 days. I'm so lost right now and I don't know what to do. I'm about to lose a lot of money if they do not get back to me. What's the next best thing to do? Should I report them to SSM (Suruhanjaya Syarikat Malaysia) as a fraud company? I called their SG office - no answer after many many times, send them tons of email for 3 days - no reply, left a message on their FB - no reply. Is this company for real?

Any advise guys?

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Added on August 1, 2011, 1:52 amI'm scared now... I just found this link on a scam website on VSHub,
http://www.scaminformer.com/scam-report/vs...nst-c10814.html

What to do? Report police?

This post has been edited by pvnicole: Aug 1 2011, 01:52 AM

Hi Nicole we are definitely a legit company and after checking with our customer service we believed that you have used another persons credit card in our transaction and we needed to verify that such cases are genuine because we have many fraud cases and we would like to prevent such cases from happening again. So far we believe that your case is legitimate and we have sent the items to you. It should be arriving soon and if this is not the case please provide us with your hm# or member number for us to investigate.

Thank you for your feedback.

Where is my item? Promised 17 August but till now i got nothing. Always give a poor service like this. This is not the first time i get poor services from vshub. Do u know i bought evisu jeans online and they charge me. £19 for shipping to Malaysia, (same price as vshub charge me) but it only takes 3 days for the item to reach me..but vshub? It takes almost 3 weeks...why? And you, vshub, is it youre too lazy to send email to ur customer clarifying why the parcel was delayed or give us some info when we will get our item? Why u so damn lazy to pick up the calls and replying our emails. Btw my number is : HM003496

Our customer Service had emailed you on 19/8/2011 and sent the tracking number to you. It normally takes 6 to 8 working days for Standard Shipping after your payment is cleared by the bank Please note working days excluding public holidays and weekends. We hope you will be receiving your parcel soon.

Thanks for the feedback.

@ulex Any news on your parcel? I'm quite afraid because I also used vsHub before knowing all these bad reviews here.

Anyway, is standard shipping not trackable? It seems that they do not include tracking code in my account.

Hi,

The tracking is only updated after 72 hrs from the date your parcel is sent out by VShub USA.

Thank you for your feedback.

Please be advised that most delay is due to holiday season in both US and local.

Then why my items already dispatched from your warehouse 1 week ago and yet I still haven't receive any tracking code.

Edit: I received an email from your customer service. "We only provide the CN number at a later date when it reaches our Singapore/Malaysian office." What is this, very confusing service.

This post has been edited by NuevoEvo: Sep 10 2011, 06:47 PM

Normally it is updated after 72 working hours but we do apologise for the late update due to the Raya break. There is a back log of item clearance at Malaysian customs and it is updated after it is cleared. Please be assured that our staff is doing all they can to expedite the process. Once cleared, you will receive a tracking code and your parcel should be delivered to you by end of this week.

Thank you for your feedback.

i was planning to use vsHub but look like i will go for other alternative...thx guys for the great info

Just received my parcel from vsHub today and I decided to share my personal experience to you ladies here.

All my items are arrived to my place safe and in good condition. Of course after couple of frustrating e-mails to get them update my item status in US and MY office. And they normally takes a day to reply your e-mail, which is pretty bad in my opinion.
My parcel takes 2 extra days to reach in MY branch than expected ETA of 6-8 days and one more day for Nationwide Express to deliver the parcel, for me it is still fine since it is not more than a week.

Other than that, the good thing about vsHub is they uses shrink wrap to pack your parcel as well as clear custom on your behalf.
[attachmentid=2434721]

Here are some suggestion I wanted to point out to vsHub:

1) Improve your customer service, e-mails and facebook replies are very slow and sometime has no reply at all.
2) Update invoice and item status as soon as the item reaches US warehouse.
3) Include more detailed information to your website such as Tracking Code is only available after item reaches in MY office.
4) Include more detailed payment option such as only 3-D security card is accepted by iPay88.
5) More accurate ETA because item are usually takes more than 8 days for standard shipping.
6) Some links in the website are dead "link cannot be found".

This post has been edited by NuevoEvo: Sep 15 2011, 12:00 AM

We are glad you have received your items safe and in good condition.

Thank you for your feedback as we alway welcome feedback to continue improving our services.

1) Since we are an online business, we do receive a fair bit of emails and facebook enquries and we do our best to answer them immediately during office hours but at times we do need more than 24 hours to reply them as we need to do some checking to ensure we give accurate answers to our clients.
2) We do update invoice and item status immediately but we do need a bit more time if there is a surge in orders.
3) At the moment tracking code is only available after the item is sent out from MY office.
4) We are working on 3-D security with ipay88.
5) We wished we could have accurate ETA for every single transaction but unfortunately at times there are factors beyond our control.
6) We will investigate on the links.

Thank you once again.

Hello vsHub,

Had sent you PM last Friday, do reply please.

Hello, what shipping is vshub.com using from US to Malaysia? USPS? EMS? UPS? Why are the delivery for standard shipping took so long, they just checked the items and send by air, right? Not by sea or someone swimming from us to malaysia to dispatch it.[

This post has been edited by maz07: Nov 7 2011, 05:12 PM

Seems like there has lots of bad comments than good comments from the users.

Here is my suggestion next time you can on-line purchase with the buyer then send your package to vsHub address at Tennessee. So you only pay the shipping cost instead of paying both.

Besides, U.S time is 15 hours late than Malaysia, the shipping day may delay 2 days is possible.
U.S people working on time, after 5pm they won't provide any service at all until next day back to office. Maybe we should give them some time to waiting reply from U.S so they can reply to customers with more confidence.

I just lost my package from FedEx at Anaheim address, it cost me thousand MYR, they pushing the question away to Local Post Office USPS,
and I just received the email from USPS that they din't received any package that tracking number I given.

As my opinion,service companies are depends on the personal issue, no matter which country there are still have such greedy employees exist.

I got the same reply. Already 4 days after payment made, still no update on my Mailbox. Status still showing item in U.S.
HM016194
I got a comGateway account as well and made payment for delivery of other item on the same day I pay vshub for the shipping back to kl.
I got my tracking with comGateway n item is in transit.
Vshub no update at all.

We are using DHL from US to Malaysia while we use nationwide for local. Thanks for the enquiry.

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Added on November 14, 2011, 11:22 amThanks for the enquiry.

We apologise but we are unable to provide tracking code for the delivery from US to Singapore/Malaysia. You will get the local tracking code once your parcel is delivered to Singapore/Malaysia.



This post has been edited by vsHub: Nov 14 2011, 11:22 AM

.

This post has been edited by jimtoyz: Nov 29 2020, 08:26 PM

one packet success,
waiting another packet,
hope there is no problem.

first time using this service.

This post has been edited by nlouks: Nov 23 2011, 06:27 PM