ordered some toys from ebay totalling to RM1300++ (including domestic US-US shipping) and the shipping quote i got from VSHUB to send HALF of them (decided to split them into 2 packages to avoid duties) back to singapore is already RM1450. so go do your math.

---

Added on April 2, 2012, 3:24 pmUPDATE (2 April 2012):

You no longer have to worry about expensive shipping fees when you shop in different shops.
Our delivery services are 60% cheaper than main couriers like Fedex or DHL and 40% cheaper than postal services abroad. That’s half the shipping fees saved!

...oh yes, blatantly advertised on Vshub's website...but hey here's the reality:

an online store offered to ship my items directly to singapore for less than USD50, but thinking of consolidating them with some other items using vshub to reduce shipping, i told the store to ship them to vshub instead. well guess what, vshub is now charging me SGD109 solely for the shipping of the exact same items. i thought Vshub are in the business of consolidating items for customers and thus reducing the shipping, and NOT increasing it? no? Oh they dont even show how they obtained the volumetric weight figure used to calculate the shipping.

.. and that is just a small part of my stuff at their US warehouse now.. so imagine having all of them shipped.. RM3k perhaps?

so yes im giving up the stuff i have with them, around RM1.5k's worth of stuff i reckon, rather than paying that unjustified shipping fee.

guys, AVOID vshub like the plague!

by the way, i noticed that they kept deleting those negative comments on their FB's wall, while keeping the positive ones.. haha

This post has been edited by nekromaniak: Apr 2 2012, 03:27 PM

Thank for taking your precious time to provide your feedback. We hope to provide the best service with cheaper shipping fees. Thus if you could provide us your member number, we would investigate your matter and provide you with a solution. Thank you.

Sent you a PM and keeping my fingers crossed.

---

Added on April 12, 2012, 6:13 pmno words from them and still waiting..

is this going to end? wait for the next episode...

This post has been edited by nekromaniak: Apr 12 2012, 06:20 PM

Please check your PM mr.vshub
Thanks

I have read a couple of bad and good reviews on VSHUB. Well, i thought perhaps they have improved through the years so I decided to give it a try to see how it goes. So, I opted for their Personal Shopper Service, where customer pay to VSHUB and they will purchase the item on our behalf. As a first time customer, I must agree with the bad reviews given.

VSHUB Services is very slow and dissatisfying.

After all the hassle of communicating with the staff, i decided NOT TO BUY the item anymore.

For example,
1. Enquiring information on purchasing item, took a week to reply.
2. BAD communication by staff through email (the only way to communicate). VSHUB staff do not provide detail information upon customers requests, they only provide vague information. (sounded like inefficiency/fraud to me)
3. Asking for a refund, I had to send 3 emails and all I got was "we will get back to you soon" emails without any given reason on the slow process. Had to remind every week to reply my email.
4. Their emails to customers are always one or two liners. Not detailed. Refund amount was less than the amount paid. No emails stating why. Had to trace back my old emails to find that they took out the service fees. This should be mentioned in their emails. Explanations like this assure customers that the company has a sense of responsibility to customers.

Hope VSHUB can improve their services. As for now, i'd rather go for other companies.

exactly, no matter how many questions i threw at them, they would always responded with one or two liners. what really pissed me off was that they werent even responding directly to what id asked.

consider yourself lucky to get refunded.

What the LYN forumer negative reviews on VSHUB is totally true. Dont waste your money for their services

Yes. VSHUB service is really sucks. Dont ever use their service. and the customer service is so rude.

charge me 3.5kg for RM5xx.
Ridiculious

I have a very bad experience with vshub.
Amazon shipped the item to them in October 2012 and hasn't arrived to me until now February 2013 (4 MONTHS !!)
The items worth more than US$150

In November i asked them where the package is and they asked for 2 weeks delay
At December'12 they asked for another 2 weeks because of holiday season. I tried to be understanding, but they act as if it's something that's normally happen.
No explanation, no description about condition about my stuff.

Well in January'13 (3 months at this point) i contacted them, still same lie, they asked another 2 weeks. It honestly feels like a slap to my face, what kind of shipping do they use ? Pigeons ?
As you can imagine i already got pretty angry and pissed at them.
Still they'd never explain to me where the package is, what is the status, and the reply is just very unsatisfying.

Feb'13, i asked for refund in phone call. They said they'd go into it.
But hey what do you know ? The next day i call, they never ever picked up.
I emailed 3 times about refund,no real answer, just auto reply that they'd contact back (they haven't off course, another lie)


Think twice before you use vshub, learn my cold hard lesson.

please do not use vshub,
charged me for Rm5xx, FINE, they willing to send the parcel back JOhor and recount the charges. (In my heart Im thinking wow not bad).

Then need to wait few weeks only the parcel reach johor site.

When I make payment, I choose standard chartered. Which is online banking and there is the instruction step by step how to transfer using standard chartered online.

I bank in on Monday call on Tuesday to check when my parcel will ship out. They say payment not in yet. Ask me to print screen the transaction to them. Need to wait 3 working days as this is diff bank. ( ok I understand). Wednesday still not in yet and ask me to call my bank and verified it. So i called and my bank said is succesful. Thursday still no bank in. Friday also say not bank in yet. At first ask me if I do transfer online, the charges deduction is by me or them. Cause they got 1 amount which is almost the amount v me. Then ask me call my bank again to check and they said that they called their bank and confirm. I will complaine to Federation of Malaysian Consumers Associations.

Oh no, I already registerd and use VSHub then only I come across this forum. I bought a few small items on ebay and the items were already shipped to vshub warehouse. Hopefully I will not face any problem. I'll share how my case will turn out to be for the benefit of others.

My first time using vshub was a few weeks ago. It was fine. Everything went well. the parcel came to their place in the US and they did update the account straight away.

But now, i have 2 orders made, has already being received by MELANIE in Knoxville yesterday at 10am USA time. It's been one day but still they have not yet update the order received inside my account system. They said that i have to wait until 72hours for the update to be online, depending on the volume package received. I will wait until day 3 and if it's still not being updated, i will call the malaysia office straight away this Monday.

Fu**, i just bought thing in US, and use VShub,
i ordered on 27 May 2013
my item arrived at VShub US address on 31 May 2013
VShub quote invoice on 2 June 2013
i made the payment on 2 June 2013
VShub ETA suppost 12 June 2013

but until today, no even the tracking number in the website!
the should let customer know if the item only can be track upon arrived in MY office or something..

now, i just need to pray that my item arrive safely since i made this wrong decision using their service....

received my item safely as VShub ETA, on 12 June 2013.
this should erased all the bad speculations on VShub...
at least, i'm not making any wrong decision.

verdict = trusted forwarder service.

Never use vshub again...received my last item after tons of email and telephone its indonesian customer service in 6months. Just use another service, its clear the headache. Enuff...

Hey I'm about to order a Michael Kors Tote directly from vsHub, and I suppose it's a ready stock as it says, should it be easier and no hassle as what I read above? I mean is the merchandise in Singapore already? FYI, it says 2- 4 days deliver & free shipping... There is another bag I've wanted but the remark says ETA 1-2-2014, I think I'll wait till it arrive and purchase it...any idea? Thanks

Hi Rendle.. yes you are correct.. if it stated 2-4 working days it item already at their local facility..ETA 1-2-2014 means stock still in the USA for stock in the USA will take between 21 to 30 days from your payment date only you will receive the item.

Honestly their service is sucks. Bank in the money to them after quoting an order, and I've to wait for 2 weeks for their apology email that they cant purchase the item. And it takes another 2 weeks to get my money refunded. Never use their service. Seriously.

My experience using vsHUB service in Jakarta, Indonesia is very disappointing.

I forwarded 7 items from USA: 6 handbags and 1 watch. My first disappointment is vsHUB over charged my weight/ volume. When those items arrived, I checked their actual volumes myself and found that I should pay 60% of vsHUB’s charge. After having discussion, vsHUB agreed to return 75% of the difference within uncertain period of time. After waiting, begging, and harsh speech, vsHUB eventually transferred the refund to my bank account.

My second disappointment is 3 out of 7 forwarded items have defects. 2 handbags have visible scuff marks and 1 handbag has a cutting mark. Those defects are quite something that if I try to sell those handbags, the buyer will likely reject/ return them.
Based on my experience buying items online when I was in college (Ohio State University in Columbus, OH), American seller was quite honest to disclose any defects on their merchandise. Even, some stores would accept returns when buyer was dissatisfied. Hard to believe to see 3 defects out of 7 forwarded items were caused by the seller, which was defended by vsHUB Jakarta, Indonesia.

My third disappointment is the watch having all arms, including the minute arm, are synchronized with Jakarta local time.

We also have used forwarding service provided by other company and found it to be much better than vsHUB. Handbags are in ‘virgin’ state, means that those handbags are still wrapped in original paper and original plastic with barcode sticker provided by the merchant. My experience with vsHUB: those handbags are put into vsHUB plastic. I do not think that vsHUB has a strong reason to replace the original packaging. I feel violated; my privacy is not appreciated by vsHUB.

There is none of my defected item is paid/ compensated. I am disappointed and loss. I will never use vsHUB service (in Jakarta, Indonesia) again.

NB. If I am being paranoid (after losing faith in vsHUB) and perform further review on all of my forwarded items then there is only 1 handbag in mint condition. vsHUB Jakarta, Indonesia also sells branded handbags on their website.