Hi all

I just want to share my horrible experience with vshub Indonesia that makes me really furious!
My package has arrived at vshub garage is US since 6th Feb,
I waited for more than a week from them to update the status in my account but nothing happened.
So i sent an email to them about it and their reply was just "please be patient, we will check with vshub usa regarding your item"
It's 1 month after my package arrived at their garage and still no news from them!
i just don't understand what kind of bussiness they are running?
They only reply your email if you send them an email, if you're quiet then they will be quiet too like a ghost!
they don't care if customers is losing so much money with them.
their explanations was only saying that they haven't receive my package from UPS.
AFTER 1 MONTH OF EMAILING AND QUESTIONING THEY SAID THEY HAVEN'TRECEIVEMY PACKAGE
Clearly UPS report said it's been delivered on 6th Feb.
Now they are trying to blame on UPS for their mess!
They are very NOT PROFESSIONAL at all let me tell you all!!

I tested them by not sending them any email asking an update about my pacakge, after 10 days i DID NOT receive any news from them, therefore i have to send them an angry email to them asking about my package.
I hope they can be professional, if there's no news they should've update thei customer no matter what, at least to keep up their reputation and image, customer won't be so mad and can be a bit more patient in dealing with them.
But sorry the truth is they are really suck

Friends, don't ever use vshub, here is my review about them,
1. No information or whatsoever regarding my package if it's delay or missing or whatever
2. No solution
3. I asked for their phone number they never give, and they never tell you why they never give they just skip my questions like i never asked
4. No resposibility taken for their mess, worse than ameteur!
5. Unorganized, how could they lose a package, a big box carton at their doorstep!
6. Take a long time to reply an email
7. There is no other way for customer to contact them other than email, clearly unprofessional

i'm trying to find at least 1 positive thing about vshub, NOTHING.

As you can see the problem is not with DHL, not with customs, not with anyone.
They already make a mistake before i even order a shipment to here!

I'm pretty sure they don't really care about their reputation as well.
If they do care they wouldn't act this way.
An ametur can do a better job than them.

Using vshub is my biggest regret!!
But then Thank God i only send 1 item with them, my very first shipment.
I didn't use vshub anymore after i didn't hear about my package nor email from them after 1 week my package arrived.
I decided to use comgateway and believe it or not they very very very proffesional.
I've been using comgateway for the 4 weeks ever since, they are reliable, i've sent 4 packages with them and i received them all within time.
They are a bit pricey but they are very reliable, with vshub it's cheaper but it cost me more money probably 5x more, my time to contact them, my energy to deal and be patient with them and i get nothing!

There is not enough words to describe how terrible is VSHUB!
They shouldn't do this business and risking people's money, that's CRIME!