i got many problems

- first - my packages are not shown in my account, and shown after i sent ton of emails with anger and frustation (3days) - solved with unsatisfied service.

- already transfer some amount of money, for shipping fee to my country, but my packages still not dispatched until now without any explanation (1 week,,, 1 bloody week)

- email responded slowly, and mostly didn't get any reply at all, EVEN I SENT THE IMPORTANT EMAIL!!!!!

- last problem until now : sent 5 new packages to my addresses, and only 2 that shown up. the last 3 with contain the more expensive from 2 packages that shown up... (about 500 dollars), still havent come up in my account (the tracking status show that packages already delivered 18 november) and guess what? now is 1 december. half a month!!!!!!!! where the hell 3 of my packages gone?
they said it already arrived, but they didn't really read my email, i said just one arrived, and next reply they explained that 2 arrived, so they said they will check the warehouse for last 3 items.... still not satisfied... almost half a month without any sign of my packages.

im already contact my brother in USA, if you didn't reply and give a solution about my packages, i will send any proof of shipment and notice the local authority in knoxville to open an investigation
and i will report your BCA account to be frozen as attempt of fraudulent.
i meant it, really

because you didn't get me explanation and slowly reply and even sometime didn't reply at all and i take that as avoiding to fulfill customers rights after they paid and after they dont get their packages that belong to them..

you know, what is the difficulties of check off the name and suite number (its quite UNIQUE!!) and the packages still don't shown up?
and what is the difficulties of give an explanation about shipment?

hendra gunawan
Suite : HD002077

i will monitor this thread to see if you given me any explanation

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Added on December 1, 2011, 3:01 amwow, after i post in this forum 3 new packages show up in my account......

but please explain 3 new packages in my account, each from which tracking number

because before this 3 packages, i received package from sas consulting that doesn't belong to me.

This post has been edited by hendra.gunawan: Dec 1 2011, 03:01 AM

TERRIBLE SERVICE!!!
I've deposited RM3675 to their Public Bank account yesterday 2pm as i need the stuff urgently (left one piece on the website)They are prompt in replying mails, saying the payment has been received.

BUT today 7:50pm, they still havent place an order yet, still wanna check out with US staffs. This is so unacceptable. their service is worse than those china websites. I hope vshub can take into consideration. Thank you.

Member ref: HM018635

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Added on December 1, 2011, 8:48 pmThanks Hendra Gunawan for informing us that this forum is the best way to communicate with vshub. So surprised to received an email from vshub 3 mins ago. they've finally purchased and created a new order in my mailbox.

I really appreciate it and right now waiting for the package to deliver to the US warehouse. Btw I'm not really sure about the delivery time. Anyways i will be using this service again in the future IF everything goes well.

Thank you.

This post has been edited by bbyong82: Dec 1 2011, 08:48 PM

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Added on December 3, 2011, 1:50 pmThank you Vshub! I tried your service twice and i would honestly say that you have a great service. Although i have to call many times in a day to ask about my items, my items arrived safely to me in 9 days. The process is 8 days from US to Vshub Head office in 8 days and 1 day to my place. It supposed to reach me in 10 days but you can ask your Nationwide tracking number from Vshub then you can call Nationwide customer service to deliver it to you ASAP if it reach their office. I have tried this 2 times and it works! Hopefully it will help you too.

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Added on December 3, 2011, 1:56 pmHi, you don't need US credit card or whatsoever. Vshub can be paid by Maybank or any local bank in Malaysia. you have to pay for shipping once your items reach US address given by Vshub, the fee is for shipping from US to Malaysia. I have used Vshub service and i got my items safely in 9 days. Hope this help!

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Added on December 3, 2011, 2:30 pmHi, i have found a freight forwarder service that you can register for FREE! Plus they have very LOW SHIPPING RATES compared to others (You can check it on their website) Here's their service you need to know before you register:

Registeration _ FREE
Membership - FREE
Concierge Service Fee - FREE
Consolidation of Multiple Packages - FREE
Consolidation Fee _ FREE
Repackaging (To Lower weight) - FREE
Product Images - FREE
Duration Of Storage For 90 Days - FREE
Weekly Storage Fee (After FREE Storage Duration End) _ NONE
Other Fees - NONE
Paypal Offered - Yes
International shipping Carriers - Fedex, USPS, DHL, UPS

Hope this will help. I really like their service. Convenient, Cheap and fast shipping too! I Will use their service again.

Here's the link => https://www.viaddress.com



This post has been edited by maz07: Dec 15 2011, 12:06 PM

look like using noob to promote their own company. look how complete this noob explain and saying something like promoting something and have time to answers every questions like this noob are the customer service
LOL

sorry to inform you, but the comment above, look totally like fake feedback.
oh my God
please, please, instead to made something like that, you better improve the service, (at least try to do what you offer! like get the package in time, fast response customer service etc)
for repeat customers!

i hope my packages will arrived safely and in time, 9 december (its ok if only delay 1-2 days)

This post has been edited by hendra.gunawan: Dec 3 2011, 08:25 PM

it's funny that vshub representative have to use this forum as a support system LOL

all the replies sounded very robotics to me

i use Vshub , 8 working days have passed, not yet get my parcel. i call them they say will reach me 2rmw, i shall wait and see, hope it really reach me.

at the same time i also use comgateway, arrive faster, only took 4 working days

Hello, i'm not working for Vshub. Please stop accusing me! It's not fake! I bought Sony ericsson xperia X10 from US Ebay. Attached is my proof that i'm using Vshub shipping service.


Attached thumbnail(s)

i bought a bag, with price of $600 USD, i sent the money via western money to the seller i found from yahoo messenger,


i already bank the amount your want for shipping fee and for your unexplained activity i will report your bca account as attempt for fraudulent.


this is my first of using your service and i very dissapointed.

i already have proof, i called my friend that have use your service, and get your indonesian office address and the phone number,

and i got there, guess what? the address is fake, and i called the phone number you using, it is motorola office number not VShub they said, as written on the package you sent to my friend


i hope your account gonna be frozen soon, your BCA, i have connection in local authorities here, i hope the person that using the fake id that made that bca account will be arressted too.

i dont know anything, then you suspend my account, i dont want to know about reason you gave, i pay legally, the package should be arrived today, but today im gonna take a free day just to make appointment with police, for your company.

VSHub : thrs555
Suite HD002277

my package supposed to be arrived today! when i just did want to check the tracking number, you just suspended it.
its how you make money? you steal consumer money and steal my item?

WHERE IS MY ITEM!!!!!!

thank you

Theresia


This post has been edited by thrs555: Dec 15 2011, 12:53 PM

Hi Hendra & Theressia,
I think that we experience the same problem, my package still not arrive ( the ETA is on 7 Dec 2011) my emails weren't answered and my tracking number still not exist, very poor service . This is my first time using vshub, I was interseted in using their service because they promise to send our package directly to our door step ( you know how bad the custom here in Indonesia). Have you got any good news from vshub? I just hope that my package will arrive soon

Mina
Ref number: HD001293

This post has been edited by Mina49: Dec 16 2011, 05:02 PM

i have received my parcel 2 days after the Estimated date still ok, but the shipment is abit pricey for this speed

lucky you babybob, I haven't receive my parcel until now

u use their " buy for me" service or just use their "ship back for me " service ?

It's good to have read this. I thought of using vshub.
Seems a lotta negative feedback.
Where can I order with spree in lyn as u mention? How do they charge?
Thanks

I have tried Hopshopgo.

Good customer service, fast reply & fast delivery.
Hafta haf paypal account.

Will definitely use them again, & recomend to others.

Am looking for a 'middle man' that charge cheaper. Hopshopgo charge 10% for 'Buy For Me' & vshub is only 5%.
any other recommendation?

Hello Babybob,
I use vshub "buy for me" service and until now they haven't given me any news about my items, I feel worry now and verry dissappointed

Received my item in exactly 8 working days so i'm happy with that part.

Unhappy part is that, i emailed them asking if they could repack my item(s) so that the shipping cost can be reduced by reducing the volumetric weight and they say they don't repack and send in sellers original packaging. So i proceed to pay with the shipping fee of more than double the actual weight because they say size is big so have to follow volumetric weight. I was very dissapointed when i received my item. Two separate set of items are thrown into one BIG box that did not even took half the box space! Luckily they are not fragile stuff so i don't mind that everything are thrown together.

From my experience (so far), they reply emails fast when it comes to stuff like arrival of items, shipping quotation, payment etc (things that benefits them) and reply is very slow when it comes to other matters. I have another item on the way to their facility and giving them another try. If it's still the same then this will be the last.

Tracking number is provided in my account in their website AFTER the item reach my doorstep! LOL!

I'm still waiting for some sort of rebate on my next shipment or a more specific calculation to the volumetric weight they are charging! Because after checking my item size and actual weight, the chargeable weight should be about the same. Felt cheated!

We apologise for the delay as your parcel is still in transit and waiting for indonesia custom clearance. We hope it would be cleared and will be delivered to you soon.

Thank you for your feedback.

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Added on December 30, 2011, 12:19 pmWe apologise if there is any inconvenience caused to you. I understand that we have sent the email of the correspondent PayPal - Global Asset Protection to you for you to contact. The action to suspend the account was a result of an eBay/PayPal fraud notice. We are unable to proceed until the issue is resolved.

Thank you.

This post has been edited by vsHub: Dec 30 2011, 12:19 PM

From my observation up till now, the service is sometimes very good (immediate response) and sometimes very bad where you have to remind them to update our account on the invoice sent. I've got an item that I immediately forward the invoice to them and the item is already packed, shipped and on it's way to their facility and the account still not updated in preparation to receive the item.

But when service is at it's best, reply is almost instant!

Anyways, who has had their complaints 'investigation' solved?

So all in all so far, i think they lack in employees to run this business smoothly which result in so many glitches in their operation. I'm still waiting for my investigation to be solved and not just wait input from my side. Hoping service can maintain at it's best so it'll be easier for me to buy more stuff from the US. Giving chances to VSHub as it may not be a problem to the whole operation team but maybe 1-2 useless employee not doing their job right.


Update : request for shipping invoice and got the invoice in less than 5mins. After payment is done, whole day also my item status is still at step 2/3 Awaiting Payment. And this time around, volumetric shipping weight is lighter than the previous batch eventhough more items are shipped this time. If the reason is because volumetric weight is calculated from merchants original packaging, i expect to receive the items in the original packaging. Either ways, this is my second last batch to deliver and will consolidate the last batch to be shipped together and will try out other companies if service maintains this way. Regarding my previous compaint, i have provided with all the necessary info and pics they requested and....??? Thats right, no response as again.

Love hate situation right now. Love that theres such company exist to make purchasing in the US more variety but hate that i'm getting stressed all the time having to keep track on emails/compaints/invoice sent to them.

Update : still nothing! I thought by requesting the invoice Thursday morning and immediately pay shipping cost the same morning. My item can be shipped out next week (i'm being reasonable here). But currently (friday night), after the payment has been made,account status is still 'awaiting payment' even after sending a copy of receipt by ipay88!! They shouldn't put request sent on weekends will be attended to on Monday but they should put request on any day will be attended to when we like! We will look into this matter, we will investigate, everything also we will but never do.

This post has been edited by nfariz8: Jan 6 2012, 11:55 PM

i try using vsHUB service,
but make me feel bad..
i've sent payment, but they update very slowly @_@
cmon.. if you wanna get more customer please reply and update account more faster!

my acc.
HD002322


update

=====================

my acc. update today, waiting the packet.
hope this will be good experience..

thanks


update

=====================

there is no tracking number on my acc. till now,
worried this is will take a long time, i see many negative feedback about vshub.


This post has been edited by cepol: Jan 18 2012, 03:25 PM

I too have tried using VSHUB and am getting really concern as my parcel had arrived on the 5th but was not updated in the system. Wrote email to VSHUV enquiries and for three days now there were no reply.......

My order no is 13586.

If VSHUB customer service sees this message, please check.