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Downtime Undersea sub-cables have just broken..., Is the internet going down?

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mylinear
post Jan 9 2009, 01:45 PM

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QUOTE(thxxht @ Jan 9 2009, 01:32 PM)
so do i send a complain email to them or what?
Call or email them if you have something to complain about. But as billytong says, the problem is to US / Europe. Unless others are also having problems with other parts of the worl. What is your connection like to US / Europe now?

Added on January 9, 2009, 1:49 pm
QUOTE(tayhaithian @ Jan 9 2009, 01:41 PM)
try ping this atlantica.ndoorsgames.com

u will get 100% lost  at most time . That's holy for Streamyx
*
That site is not responding to ping requests. Not because of Streamyx.


This post has been edited by mylinear: Jan 9 2009, 01:49 PM
SimonsayZ
post Jan 9 2009, 02:34 PM

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QUOTE(tayhaithian @ Jan 9 2009, 01:23 PM)
so which the best u were using atm ?
*
118 or 115. But last night these 2 IP were total crap bull. Cant even load friendlist in PSN.

But these 2 IP some games I cant even connect. So in the end its deem useless.
Loreburner
post Jan 9 2009, 02:50 PM

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I still have problems connecting to some US sites. They are so horribly slow. Screamyx Tech Support told me that it's the sites' server problem. I don't buy it at all. It cannot be such a coincidence doh.gif, obviusly it's a Turtlemyx problem.

I also still get horrible latency on World of Warcraft. For that TMnut claims WoW servers block certain Malaysian IPs. They came to this conclusion because many WoW players call to report same problem. Their logic is since many users have same problem TMnut is blameless. What bullshit?! rclxub.gif
eltaria
post Jan 9 2009, 02:57 PM

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119 IP is good.

60.x = NG

seems like different IPs are routed differently..

This post has been edited by eltaria: Jan 9 2009, 03:23 PM
SeaGates
post Jan 9 2009, 03:24 PM

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I am on the phone with the 9515 for about 30 minutes now. I am pushing for answer since the call attendant keep giving me 'not sure' 'don't know' 'in progress' as answer.

Seems that they're not treating this issue as an big technical problem, but rather they're treating this problem more like 'isolated case' where it takes '2 working days' to solve every issue.
ssslayerrr
post Jan 9 2009, 03:26 PM

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forget foreign sites, i ping their own dns server also (202.188.0.133) also I get timeouts roughly once every 10 pings. They cant even maintain their local network, how are we to expect good service to international sites
rajulkabir
post Jan 9 2009, 03:27 PM

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QUOTE(Loreburner @ Jan 9 2009, 02:50 PM)
I still have problems connecting to some US sites. They are so horribly slow. Screamyx Tech Support told me that it's the sites' server problem. I don't buy it at all.

No, it's another flat-out lie from TM tech support.

The same sites that are unusable via Streamyx are perfectly fast via VPN.
ssslayerrr
post Jan 9 2009, 03:33 PM

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QUOTE(rajulkabir @ Jan 9 2009, 03:27 PM)
No, it's another flat-out lie from TM tech support.

The same sites that are unusable via Streamyx are perfectly fast via VPN.
*
Frankly, I would be happier if they were lying, which would mean they might know what is actually wrong and just dont want to tell/admit to us what it is. However, I suspect, they dont even know/realize that something is wrong, and the reasons they give are on "the first bullshit excuse i can think of" basis
chan01
post Jan 9 2009, 03:57 PM

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CODE
Pinging yahoo.co.uk [217.12.6.29] with 32 bytes of data:

Reply from 217.12.6.29: bytes=32 time=616ms TTL=238
Request timed out.
Reply from 217.12.6.29: bytes=32 time=631ms TTL=238
Reply from 217.12.6.29: bytes=32 time=622ms TTL=238
Reply from 217.12.6.29: bytes=32 time=619ms TTL=238
Reply from 217.12.6.29: bytes=32 time=622ms TTL=238
Reply from 217.12.6.29: bytes=32 time=626ms TTL=238
Reply from 217.12.6.29: bytes=32 time=651ms TTL=238
Reply from 217.12.6.29: bytes=32 time=641ms TTL=238
Reply from 217.12.6.29: bytes=32 time=654ms TTL=238
Request timed out.
Reply from 217.12.6.29: bytes=32 time=623ms TTL=238
Reply from 217.12.6.29: bytes=32 time=625ms TTL=238
Reply from 217.12.6.29: bytes=32 time=623ms TTL=238
Request timed out.
Reply from 217.12.6.29: bytes=32 time=622ms TTL=238
Request timed out.
Request timed out.
Reply from 217.12.6.29: bytes=32 time=626ms TTL=238
Request timed out.

Ping statistics for 217.12.6.29:
   Packets: Sent = 20, Received = 14, Lost = 6 (30% loss),
Approximate round trip times in milli-seconds:
   Minimum = 616ms, Maximum = 654ms, Average = 628ms



600 + ms to uk .... hope they will fix this stupid connection problem fast...
LLawliet
post Jan 9 2009, 04:02 PM

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CODE
Pinging yahoo.co.uk [217.146.186.221] with 32 bytes of data:

Reply from 217.146.186.221: bytes=32 time=345ms TTL=50
Reply from 217.146.186.221: bytes=32 time=349ms TTL=50
Reply from 217.146.186.221: bytes=32 time=359ms TTL=50
Reply from 217.146.186.221: bytes=32 time=343ms TTL=50
Reply from 217.146.186.221: bytes=32 time=340ms TTL=50
Reply from 217.146.186.221: bytes=32 time=336ms TTL=50
Reply from 217.146.186.221: bytes=32 time=336ms TTL=50
Reply from 217.146.186.221: bytes=32 time=330ms TTL=50
Reply from 217.146.186.221: bytes=32 time=339ms TTL=50
Reply from 217.146.186.221: bytes=32 time=343ms TTL=50
Request timed out.
Reply from 217.146.186.221: bytes=32 time=347ms TTL=50
Reply from 217.146.186.221: bytes=32 time=347ms TTL=50
Request timed out.
Reply from 217.146.186.221: bytes=32 time=347ms TTL=50
Reply from 217.146.186.221: bytes=32 time=347ms TTL=50
Reply from 217.146.186.221: bytes=32 time=347ms TTL=50
Reply from 217.146.186.221: bytes=32 time=347ms TTL=50
Reply from 217.146.186.221: bytes=32 time=349ms TTL=50
Reply from 217.146.186.221: bytes=32 time=346ms TTL=50

Ping statistics for 217.146.186.221:
   Packets: Sent = 20, Received = 18, Lost = 2 (10% loss),
Approximate round trip times in milli-seconds:
   Minimum = 330ms, Maximum = 359ms, Average = 344ms


Hope it fixed...... rolleyes.gif
-Torrz
post Jan 9 2009, 04:21 PM

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Lol still ade problem ke?
mylinear
post Jan 9 2009, 05:19 PM

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When there is no solution yet, there is only hope...

Here is an excerpt from TM reply.

=====
The technical team is now handling this issue and they are still running the investigation in order to rectify the issue.
=====

Assuming that they are using proper English to mean what they say, I read the "...in order to rectify the issue." as a confirmation there is a problem and they are investigating it further in order to fix it. I hope it does not mean they are just checking whether there really is a problem.

But then again, this reply on Friday evening could mean, please wait, its the weekend, please wait, we will look into this next week... ???
calvin_gsc
post Jan 9 2009, 05:22 PM

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Connection over here in Sri Petaling seemed to have improved all of a sudden. I can load most links now relatively ok.

Past couple of weeks was horrible.
-Torrz
post Jan 9 2009, 05:30 PM

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My connection is good but for 60.50 IP only. Sigh, it will nvr be the same again....
Rybberduck
post Jan 9 2009, 05:36 PM

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Target Name: rc1.vip.ird.yahoo.com
IP: 217.146.186.221
Date/Time: 01/09/2009 5:29:59 PM

1 * [-]
2 * [-]
3 181 ms [219.93.217.165]
4 203 ms [58.27.103.218]
5 252 ms [203.106.253.225]
6 234 ms [210.187.129.131]
7 204 ms [58.27.103.101]
8 225 ms [58.27.103.125]
9 443 ms [203.106.86.86]
10 557 ms ge-1-1-0.pat1.the.yahoo.com [195.66.224.129]
11 553 ms so-0-1-0.msr1.ird.yahoo.com [217.12.0.251]
12 550 ms gi-1-7.bas-a2.ird.yahoo.com [217.146.184.159]
13 537 ms rc1.vip.ird.yahoo.com [217.146.186.221]

Ping statistics for rc1.vip.ird.yahoo.com
Packets: Sent = 1, Received = 1, Lost = 0 (0.0%)
Round Trip Times: Minimum = 537ms, Maximum = 537ms, Average = 537ms

My Ip is 60.50


I dont think this guy's from TM need to do anything , just give the seacabel company a call to reroute.......

Anyone from Singapore reading this ? Same problem there with servers from Europe and some from US ?



sleep.gif <<<< best what you can do
vccy118
post Jan 9 2009, 06:21 PM

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WOOT! Line recovered! Everyone fast fast start surfing/download!
eltaria
post Jan 9 2009, 06:24 PM

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YES, all green lights~!
SeaGates
post Jan 9 2009, 06:34 PM

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It is still bad here unfortunately
mylinear
post Jan 9 2009, 06:41 PM

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I've been testing for the last 1 hour since my last post. There does seem to be some improvement. I am getting 300+ ms for US sites and 400+ ms for UK sites. Those used to be 250+ ms and 350+ms. So hopefully it will improve even more.

Maybe TM has finally figured out how to fix this. Or they have asked their peering partners overseas to check on links. I did mention the Savvis network in US to the Service Recovery Team earlier today. Sites located there were pinging at 550+ ms, now at 350+ms.

However, I also notice some sites that seemed ok previously are now a bit slower. For example, the Mzima network in US. Maybe TM swapped some cables...

TM, if you are really doing something to fix this, please continue. You are not quite there yet. If you sent divers to pull and shake the undersea cables, give it a few more tugs...

Or is this just that Streamyx users have gone home for the weekend or are out partying and hence the lines are less congested?? Can't help but be skeptical in this case...

Added on January 9, 2009, 6:45 pm
QUOTE(SeaGates @ Jan 9 2009, 06:34 PM)
It is still bad here unfortunately
*
Can you post ping times for savvis.net and mzima.net?

Then disconnect, reconnect with another IP and try again?


This post has been edited by mylinear: Jan 9 2009, 06:45 PM
vccy118
post Jan 9 2009, 06:45 PM

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Actually they finally woke up... or someone send a bomb threat to their office if their dont fix it.
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