Refer to http://forum.lowyat.net/topic/505086

*This topic is in existence for quite a while but I think many of you may have not noticed it.*

Hi, mind me correct you something, XFX is now wholely distributing by "KIARA Technology" not VERTEX.

Mind to pinned this topic at Technical Support section too? since alot of people asing about RMA at there, thanks

Actually it is pretty much pointless to keep this thread open coz it is for redirect purpose only right?

Hello,
I want to ask send to the distributor is faster or send to the shop we bought the product is faster in getting back the product??

Send to distri yourself you you want to get ur RMA done faster

not necessary when the distributor doesn't wanna deal with you, which i just encounter recently.

I went to RMA my Asus mobo with servex,
called them, they redirect me to Highpoint,

called Highpoint on what's the procedure,
the staff said just drop by and drop your mobo,

reached Highpoint, and end up the frontdesk staff said:
"We dont deal with end users, please claim your warranty via shop", (but in fact, there's acers laptop users at the frontdesk queuing for warranty/repair, contradicting huh?)
in my case it's All IT, end up paying All IT rm30 for "Handling Fee"!

FYI, Highpoint is sending they staffs to pickup the faulty hardwares from shops,
so it's ridiculous to say "The fee is charged for warranty's transportation"!

giasens you shouldn't paid the handle fee.because your mobo still under warranty from ALL IT .... and ALL IT should bare with the cost not customer..if your warranty over send for repair..den you have to pay for the fee

Can anyone here guide me on how to send my faulty traded mobo..

who is the lexma distributor?

Where is samsung LCD service center? My T240 screen turn white all of a sudden. Aaa... My fren said @ KL sentral. I didnt have time to check coz want to go to work. Please help.
Thx in advance.

samsung servis centre at jalan templer....
at same shop with chevrolet,avon outlet...
federal higway lane to bangsar....

I had the same problem with giasens. Is there any other way to warranty ASUS motherboards besides being forced to pay processing fees which isn't cheap (RM50 or probably more) to the shop you bought it from. It isn't fair to us consumers since we are promised a 3 year warranty and ASUS Royal Club and Highpoint/Servex doesn't accept them directly from end user.

ya i agree wit u...
promise 3 years warranty but get many obstacles....
asus malaysia get 3 distri which is atek,servex n bts(build technology)
but servex n bts not deal with end user which is suck....
n asus royal club oni repair laptop ....
u mobo dont have local distri sticker meh?

walao after a yea rm30 u complainm ah , pcdpoet charge me after a year wd hard disk rm 70 to rma.

SDS also distributer for kingmax already, kindly update that.
source : www.sds.com.my
and BIOSTAR is
alphamatic only..

This post has been edited by duncan880409: Nov 13 2009, 11:28 PM

Hi...
I have a silverstone strider ST56F...
It wont turn on after 6 month using it...
Now I'm using my old Gigabyte PSU
I lost the receipt of purchase...

I would like to sent it RMA...
But I don't know who and where is the distributor...
Anyone know...
please guide me...

pls guide me to rma my gigabyte gc..
thx a lot..

where shop u bought?
is it at psu got any computer shop warranty sticker?
i can help u claim it coz this psu distributed by inter asia technology...
their office is near at my house...

oni 2 distri carrying this gigabyte gc which is nation tech and sds

everyone also know lowyat sell cheap but no one will think about when warranty they will kena charge back...

Asus royal club can exchange 1 to 1 for user on 1st yrs only.
Highpoint is service center for notebook.

Gigabyte GC as I know only SDS carry, NT no have gigabyte psu.

malaysia ppl mah, want cheap only lolz..they never think about the warranty issues.
most lowyat shops they provide 1 year warranty only for their products.
Example: asus mobo and the hdd with warranty 3 years but lowyat they only provide u 1 year.
others 2 years although still under warranty, but they will still charge u RM30-50 for ''handling charges'',and so on.

Hi..i want to ask..i have 2x2gb ddr2 crucial ballistix tracer..1 piece of ram is faulty..can i RMA for this ram without receipt?how n where?
TQ

Can someone here update the address for Altitude? it seems that its not there any more. Or could give another alternate address for another supplier in JB?


Thx in advance

which company distributing sapphire GC?

build technology supply near tar college at pj and JW POWER MARKETING SDN BHD at imbi plaza

where can i find place to RMA epilda rams ddr3 1300mhz?
im willing to pay for the rma cost.

---

Added on July 9, 2010, 10:17 pmNo respond?

This post has been edited by piumiu: Jul 9 2010, 10:17 PM

No local distributor for Crucial in Msia. You might want to trace/refer back your seller

anyone can help me claim two HDDs?? seagate and WD.. without reciept.. i'll pay... help me...

The answer is right above you in the signature

http://forum.lowyat.net/topic/1423566

silly me... ahaha.. thanks alot!!

is the MSI info still valid? where shud i claim warrantty for my mobo.?

Through your distributor, not just any distributor. Which one? You should ask the shop that you purchased the motherboard from.

Or you can use RMA service by lingloong or asamkipas

Dear mashi,

You can opt to send it back to the retailers where you bought it or please snap a picture of the warranty sticker and I will guide you to send to which distributor.

Thank you.

Ingram Micro (M) Sdn Bhd
Lot 116, Jalan Semangat, 46200 Petaling Jaya,
Selangor Darul Ehsan
Tel : 603 - 7957 5778

where else to claim my ms x3 mouse warranty other then this place?
normal lowyat shop?

for acer product like lcd monitor, can rma the product without receipt? becoz i used to rma my samsung, no receipt is still been entertained.

my kingston ram rma wont received till today...i think it almost 6 months...why they dont return my ram??

The best which provide Full warranty is only Power Cube UPS (Uninteruptible Power Supply) by Right Power UPS, which, can track warranty record by its Serial Number. No receipt required. Just for info if somebody want to buy UPS. Had done many time with them for my company, and, my Finance decide to loyal with them because of the good service.

My Silverstone Power Supply has dead, so the only way to claim the warranty is from inter asia technology? What is their office working hours? Mon-Fri, 9 to 6pm?

Is there any where I can RMA my Power Supply?

Distributor of seasonic? Wana rma faulty psu...

you can find storm88 here, he is the distributor for Seasonic products.
but I don't think they will accept end-user claim, so I believe sending it back to the shop is the best move.

who you sent to?

u should ring then up bro & dont expect they will call u.
but 6 months is really ridiculously too long

Hello, my WD caviar blue status showed bad, so i registered using WD online rma form, what do i do next? i don't quite understand, yes i have to send it to Singapore but how do i do that and how much do i have to pay overall? Do enlighten this young padawan

hi
may i know where to send my ecs 780gm mobo for waranty.tq in advanced..

Hai all, want to ask, my on-board network card faulty bcoz of lightning, can I send my mobo for RMA? Is there a possibility there will change/repair my mobo?

^

no change, but repair probably. Just try, no harm right?

Just try and see no harm
If not just go get a RM30 PCI card and install

So u guys think worth it to try? Bcoz need to pay for postage, plus if they can't repair just waste my time and money

Anyone have tried RMA mobo with similar problem like me?

where can i claim warranty for my kingstons ram?

i check the directory and found the place.

Another thing is i can just personally bring it over and claim? or do i need to let the place i bought the mobo to verify 1st?

just bring it

i have exactly same problem with u bro. i really dont know what to do.

y not u just sent it for rma ,just say ur onboard lan faulty

One of my samsung F3s started giving out SMART events, so I thought I'd get it RMA'd. A check on samsung's website however reveals that my HDD is an OEM drive? Urgh.

Anyone ever tried to RMA directly from samsung with an OEM drive?

RMA for Samsung hard drive go back to samsung or go to seagate now?

I will NEVER buy Seagate drives again. My RMA took about one month to get processed despite me reminding them every week, and the Seagate HDD now getting bad sectors again.

Should have stuck with WD.

This post has been edited by bullshido: Feb 5 2012, 09:19 AM

lets say i have a problem intel motherboard. i see 4 distro on the list. can i just send to anyone of them, or do i have to send to the specific one?

go based on the sticker you see on your board.

anyone have any info regards thermaltake PSU where i can send for RMA in Penang?

Thank you.

IINM, they are few distributors for Thermaltake stuff in MY. Check for any stickers around the PSU or box? best is to send it back to the person you bought it from, cos most distro doesn't accept end-user claim.

hi, thanks for the swift reply. the item bought from KL but i stay in penang. not convenient for me to bring back to KL

Hye, dont understand why SS products cant claim warranty based on S/N number like other hardware/company. They insists on receipt when i e-mailed them. This is very bugging me. They dont have database of their own product is it? This very lame.

I mean, PlayInteractive is. Should be like Asus or Gigabyte which we can proceed RMA just with S/n number. Much more convenient for end user like us

because they want to know when u purchase the product. SS seem no have serial number

Any idea who is the distributor for Crucial?

hi, may i know where to send my Sapphire gc for warranty?and how long will it take for me to get it back?
tq

i think the rma details need to updated~ some of them not available ad~@@

---

Added on December 18, 2012, 11:15 pmi know the place~ at wisma sps if you at KL~^^
how long i dun know~ since i never buy sapphire product~

This post has been edited by wesley1987: Dec 18 2012, 11:15 PM

Hi All,

Has anyone tried to RMA their Asus mobo via the Asus Service Centre in lowyat plaza? Do they accept walk-in customer and what kind of information needs to be provided during the RMA?

Please advice. thank you

Does Seasonic accept PSU RMA without receipt?

hi,last year on the end of december i brought my leadtek gtx560 ti for RMA at viewnet.Now the RMA is complete but i cant go and take it cause im in sarawak.
the question is
in any chance, will they send it to sarawak by courier?
will they charge me $ because of the retrieve item within 3month policy?

Where to RMA logitech keyboard which over 1 year ? sending to logitech distributor ?
I call to this place but no one answer.Old thread https://forum.lowyat.net/topic/752107

thanks

This post has been edited by Maxieos: Jun 10 2013, 08:50 PM

Try
AVFuture Link SDN BHD
14,Jalan 4/152,
Taman Perindustrian OUG,
Jalan Puchong,58200,KL

03-77830011.


This post has been edited by mudkipryan94: Jun 21 2013, 04:07 PM

where to RMA corsair ram?

I'm from penang.

Does anyone know where to RMA Mach Xtreme products? Last time bought from Cex but they closed for good.

my gigabyte gc just spoiled....

2nd hand 1...(bought from sabah)

if go gigabyte distibutor claim, can proceed without d resit?

wanna know..is Corsair warranty valid as international warranty....
likesay i bought Corsair H80i from amazon,if got issue,can i go for local rma procedure?

hello guys, i wanna ask,about the postage to send the warranty to the shop we claim,do we need to pay both the postage for send and return warranty postage?

this is very troublesome, as when im in kl where i can just send the package to him to his shop, he still ask for postage (RM21). now im in sabah, i also need pay again, for another rm35.

calling moderators for faster respon lucifah lex Lacus


thank you

edited : wew.. now after asking again,for return back, can COD. i guess anything that free his time he will agree to be helpful. i will avoid to deal with this seller again.

This post has been edited by zuiichi: Feb 6 2014, 10:45 AM

last time convergent got it..

where u bought the ram? send back to them will be free.. other wise have charge rm40..

they got serial no. to track valid warranty..

yes can, rm40 charge by distro not include your shipping cost to them.. full set required..

jw power/build tech, require serial no.. if your gpu not from them then they wont serve u..

try ask here>> http://www.intcomax.com.my/ they got carry logitech..

Bought an Asrock motherboard. Send to VIEWNET(bestpoint) for RMA. Get back wrong revision of the mobo. Send back because can't fit the I/O plate also. Been 2 weeks already. Anybody know how to call asrock? Just to replace 1 wrong mobo (their fault) also takes so long?

Not sure how to contact asrock...

bad situation..

Guys,
usually if send Sapphire Card for RMA how long would it take?
I send mine for RMA at best point (viewnet) couple weeks back...

as far as i know,sapphire is the slowest to return the rma card,due to lots of gc rmaed,mine rma 280x n 270x took 7-8 weeks but still ok,best i think is asus,3-4 weeks oredi got...my most unpleasant rma is from gigabyte for gtx 770,took 5 weeks to get back but after test the gc no display,so need to resent back n paid again, 7 weeks later got back,total 12 weeks cant use the card,very frustrated...

errkkk..ic... copy that.
I guess I just need to wait it till at least 7 weeks..then.

its not necessarily 7 weeks,maybe if your luck better it will take less than that...i remember the seller said during the time i rmaed my gc it took longer coz many people rma coz the gc overheat due to mining...

Copy that... Thankz for the info.


Update:
received my RMA sapphire HD 6790 today evening..pick up from Best point
They had to replace with similar card & received differ serial number for the replace card.

all together (from 15th Oct - 12th Nov 2014) @ 28 day

tested the card... hmmm... found the idle temp slighly higher (idle @ 53'celcius) with Card Fan @ 60%





This post has been edited by beast921: Nov 13 2014, 12:53 AM

Hi admin , I have a Corsair value Ram 1600mhz 4gb , Which pulled out from my laptop because of no display , Corsair cover lifetime warranty but i dont know whether which shop can help to claim the warranty of this unit .. Idealtech does?

hello, sapphire 7850 3d card bought may 2013. missing receipt somemore.

any luck to do RMA for it?

thanks

Yup Idealtech can do it, lingloong i.e Dotatech also provide the service.

The serial number on the card should help with the rma, though having the receipt of purchase may be required in some cases.

However , will the cost for RMA stand half price of the Ram card? Because the unit is only worth around RM110 for new.

Hi guys, my Leadtek GTx 650 TI boost has a wobbly fan that is causing some noise- performance not visibly affected but I'm a little concerned about it.

Owned it for more than a year. According to the Leadtek website, it is said that the warranty in Asia is 24 months, but according to Aoneplus (Where I bought it), they said warranty only one year. Which is true?

1 year is by the shop. 3 years by distributor.

Ah. Is it common knowledge that leadtek has 3 years warranty? The website said so, but looks dodgy. Not stated on the box.

Another noob question, if I want to RMA my card, I have to send it to the place mentioned in the first page, do I have to bring the box and manuals etc.? (I understand that receipt is defo necessarily)


Thanks for replying btw!

Hello,

I'm looking forward where I could send my Team Elite Memory for RMA?

based on the list, I tried to open the website but its no longer available.

anyone?

thanks!

Anyone here know how to rma gigabyte taiwan set.. pls do inform.. urgent..

having asus HD7970 DC2 TOP, this is my 4th RMA. n now i got fed up. All RMA tooks more than 1month to settle, which get my nerve. So anyhow i can make refund? i am upset because asus keep replacing the card with their warehouse stock. all RMA card i get all got scratch, rusty, dust, missing screw.

Yes it's bad. Which shop did you send them to btw?

my group of contacts also have such complaints.

on my R9 280X I sent for RMA, took 9 weeks.

Condition before - fan not working, card working
Returned condition - fan working, card not working

bestpoint

1st card (ori purchase): dead pixel -10weeksRMA
2nd card: dead on gaming -more than month
3rd card: 3d not functioning -more than month
4th card (current): dead pixel, producing strips of pixels

i gve up, just want a refund, dun want to make things worst-the tribunal

This post has been edited by mod_po: Mar 9 2015, 11:40 PM