hmm... got my focal and monoblock from there... didnt have any experience with the staffs though, i dealed through howie and he's a nice guy.

okla saya mungkin silap kata mr. manager..tapi saya dah call mr. Felix yang claim dia boss di situ untuk negotite harga sebelum saya datang...apa maksud ayat ini ( saya tak berapa faham detail english):

"if there's some element of deflamation, we will not be hessitated to act by law." ?

u mau tindakan undang undang kerana burukkan nama kedai u? kalau u mau ambil tindakan undang undang saya lagi suka....kita tengok siapa yang bersalah....

I appologize on that sentence.

From this thread we now know there are a few category type of ICE shops;

a) do only high end buisness above $2K, anything less show F***Face & ask customers to get lost

b) only layan with customers who comes to their shop with new cars or chun-chun cars value in excess of $100K, anything less, tak layan only if shop got no other customers.

c) all layan & try their best to get customers to part any amount from their wallets, high end, mid-level, low end & super low-end ayam semua ada.

Maybe have some other categories, maybe forummers can add.

Must follow shop owner taste of ICE and don't accept customer's plans.

here's my experience with Automotive Genesis
i dropped by their shop to get a naka HU.
was served by Howie Choo.
I'm neither a fan or supporter of any ICE shop.
to me they r ok. have not really seen their great setup coz i was there only once.

however howie was suppose to get back to me on the McIntosh MX5000 but he didn't
proly forgotten as well

all fair and square, public forum words can be poisonous arrows

i would suggest car owner to sort out with the shop owners directly since all posted was only words and no proof and so forth

unlike the other thread whereby pix was provided as a proof

---

Added on September 7, 2008, 4:22 pmnot all shops r like that

our ICE groups buys from everywhere and go to other shops to install...i don't see any issue there

This post has been edited by hushymushy: Sep 7 2008, 04:22 PM

i've met some shop who are like that..but mostly ah beng shop lol

**drex posted with the wrong nick**

This post has been edited by howiechoo: Sep 7 2008, 07:00 PM

Well, just met with somebody2507. Thanks for revisiting.

We get such complaint once a blue moon and it's very normal. There could be many reasons for such misunderstanding but we always try not to blame anyone especially the customer, although it appeared that such misunderstanding can be avoided if the customers understand us better.

To be fair to our friend somebody2507 here, we choose not to disclose the identity of the "said staff", otherwise his supporters will flock-in to defend him. Rome is not built over night and I believe that such reputation and credibility is not up to anyone to dispute.

We never choose customers but customers choose us. We never force people to que-up during the rush hours but people camp here, even work together with us. When every single available hand is working on something, one simply can't expect to get a priority.

When it comes to attitude issue, yeah.. perhaps an officer from a local university is stereotyping on "young people that work on cars".. well.. we have bachelor degrees too.

No retail/service provider could avoid a complaint and we are confident that what we're still doing better than the industrial standard. This issue appeared to me as over-exaggerated and magnified because it involves an internet forum. Otherwise it's just a small issue involving every Tom, D1ck and Harry.

Lastly, after an indeep investigation involving all parties, we decided to appologize to somebody2507 not for his uneasy experience, but for wasting his time in our outlet and in the forum, here.

p/s: penterjemahan akan dilakukan jika diperlukan.

This post has been edited by drexchan: Sep 7 2008, 10:16 PM

This post has been edited by kazibul: Sep 8 2008, 10:52 AM

Customers Always Right.

ok felix....accept ur apologize..tapi staff u punya salah u mintak maaf..sepatunya that person la minta maaf..saya pun takmau panjangkan isu ini lagi..yang penting saya takkan pergi kedai u lagi..good luck..peace...

dude, u should check urself b4 u make such statement la... baseless accusation will bring things nowhere. Think before u even start such statement

kazibul ke.. somebody2507 ke.. i don't care how many nicknames you have. But this is Drex Chan, not Felix. I was the tall guy with the most lansi face in white shirt you approached first. I then brought you to Felix. Remember?

We don't find the neccessity for the "said staff" to appologize as we think that you've over reacted over a small issue.

1. "staff tersebut yang amat sombong mukanya"
- you are judging the book by its cover. Saya, Drex Chan, muka paling lansi, pun ada fans.

2. "lalu dia terus tinggalkan saya dan kawan saya seolah-olah tak mau layan saya"
Memang seolah-olah pon... itu fikiran encik, bukan kitorang... in addition to that, can't you see that we are all busy working on other cars?

The said staff left the car he was working on and served you in the first place because you were seen unassisted.

If we keep following you here and there, you think we are scared of theaf, if we allow you to walk around freely you pulak cry for lack of attention.

3. "apa salahnya dia yang call manager dan tanyakan hal tersebut"
you are here at the rush hours, if you have some sense of cooperation, can't you do us a favour while our hands are all greasy and dusty?

4. "dia ingat saya mau tipu sama dia"
encik sendiri yang ingat dia berfikiran sedemikian, menjadi terlalu sensitive dan memilih untuk beremosi.

5. "hampir 10 minit tiada orang langsung menyentuh kereta kawan saya.si staff sombong ni pergi tengok kereta customer lain"
TAK ERTI APA ITU BERATUR KE? First come first serve. All the car owners you saw in the shops have waited for their turn.

If we have promised you to get it completed IN ONE HOUR, we will do it in an hour INCLUDING your waiting time. Why make fuse out of it when you have only waited for 10 minutes?

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Added on September 8, 2008, 2:35 pmIronically, the "said staff" top the list of GOOD HONEST TRUSTED SELLERS

This post has been edited by drexchan: Sep 8 2008, 03:00 PM

i'm not siding any party. just that little issues are over blown.
i suggest both parties to resolve this issue without having to go through war.

words can be sharper than knife. therefore i suggest to the both to cool down and solve it peacefully.

its me la yg pergi jumpa ari tu..itu kazibul saya punya kawan tak kisah la..sekarang masalah ini antara saya dan u punya kedai...saya igt ini masalah sudah selesai....tapi u balas balik mau cari pasal lagi ka...peduli apa saya u ada fans ke tidak...ari tu saya pergi kedai napa tak cakap ini macam..terus bawa jumpa felix..saya tadak hal dengan u...u apa sibuk..tau la u kerja sana..tapi u punya felix sudah settle apsal mau tulis ini macam lagi..u tak puas hati ka?
ini jawapan saya

no.1..memang muka dia sombong..tak tau senyum sama customer ka..l**** la...

no.2...banyak la ko dia approach saya..saya pergi ke meja dia..dia duk mengadap pc buat tak tau...jangan tipu la...u mau lawan cakap face to face ka?

no.3 .. apa pulak saya mau call....u tak pernah buat bisnes ka? macam ini ka layan customer.... itu u punya tangan kotor ka?hahahahah..itu "said staff" baru lepas itu guna komputer tangan kotor ka?hahahaha...u funny la...kalau saya telefon dia pun buat apa? ....saya kena explain sama itu said staff juga..

no 4: memang la ...kalau tak percaya kenapa tanya saya betul ka..bila saya kata betul suruh telefon itu felix..itu apa? tak percaya la tu..ingat saya mau tipu..lepas itu datang lagi sorang cashier perempuan pun tanya betul ka itu harga..2 3 kali tanya betulka itu harga...

no.5...masalah saya tak kisah nak beratur ..lagipun waktu bukan ada kereta pun..ada pekerja 2 3 orang tak buat apa pun...so?...

alo DRExChan..itu ari saya datang kedai apasal tak mau cakap ini semua perkara kat saya...saya ingat sudah settle sama itu felix..dia sudah apologize........itu hari saya datang u senyum senyum..kata perkara kecil saja kenapa mau bising bising ... tak jadi kat u memangla perkara kecil kalau jadi kat u..? so mau ini isu panjang panjang lagi ka? ( kalau panjang pun saya tak kisah )... itu said staff apsal senyap saja..itu hari saya datang pun tak mau jumpa...itu felix saja jumpa..saya peduli apa u trusted ke or not seller....saya yang alami perkara macam ini..ingat saya suka tulis macam ini..saya pun banyak kerja mau buat.......

eh.. betul gak.. saya pun ada banyak kerja nape nak buang masa ngan you?

okay lah kalo encik ingatkan semua nie salah kitorang takpe lah. You buat semua nie pon ingatkan nak tenangkan emosi je.. i kalah, you menang.

Tapi, kami masih tak hutang apa-apa ngan encik termasuk "appology" yang encik amat memerlukan.

hahahaha...memang salah u orang pun....itu hari saya datang kedai napa tak mau cakap sama saya..bukan saya mau tenangkan emosi..emosi saya tenang...saya tadak rugi apa apa pun..cuma mau share saya forumer di sini saya punya experience sama itu u punya kedai....biar diaorang nak judge sendiri..mungkin ada marah sama saya...tapi saya peduli apa..saya tulis berdasarkan kisah betul..tadak mau putar putar cerita macam u....ini cerita takkan putar putar kalau itu " said staff " sendiri mau jawab....mungkin itu said staff sedang bz buat kereta customer..hahahahaha...saya pun tak perlu apology dari u kalau u sudah mengaku salah......i tau u banyak customer..so enjoy la dengan u punya customer...

You have your own version of explaination (on your dissatisfaction), we have our own version of explaination (on our innocence), in this particular issue.

One thing for sure, is that different people perceive things differently. If you choose to dislike our attitude, we have the right to detest your behavior, too.

It's destined that we'll never go well with your characteristic, as to you'll never agree that it's a misunderstanding.

I don't want to waste your time, not that we want to built any reputation out of it. Thanks for the chance given for such critical advertising to be used at its best way.

So future visitors, remember this name Automotive Genesis. Be prepared when you are visiting, just like many other LYN members who camp here, bring your pillow, food and beverage.