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 AIRASIA, Services, Complains, & Q&A

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cy97
post Feb 23 2010, 07:55 PM

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QUOTE(cshong @ Feb 22 2010, 12:51 PM)
"Cases doesn't mean they are not reliable". Still not worth to take the risk.

With AirAsiaGo, you may face the risk of they did not answer your call when anything happened. If you book directly with hotel, you found some problem when you arrived at the hotel, and you show your receipt, at least the staff there will do something (e.g. accommodate you to another hotel free of charge). If you book through AirAsiaGo, the printed receipt only can proof that you book the hotel with AirAsiaGo, it cannot proof that AirAsiaGo send your booking to the hotel. When anything happened, and AirAsiaGo do not answer your call, you will understand why I say all these.

However, I am just here to give advice. Follow or not, it is up to you. If anyone still want to use AirAsiaGo / AirAsia GoHoliday, go ahead. But, when anything happened, don't blame me for not giving advice.

However, if anyone still want to use AirAsiaGo / GoHoliday to make hotel booking, my other advice: After your booking, call the hotel to confirm that they receive your booking.
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My previous experiences with airasiago were pleasant one . In fact i found it quite reliable. At least for me. However i found that you can check around say with sawadee.com to find the cheapest price for your hotel . Not all hotel In agrasiago is the cheapest but you can get some hotel cheap here . I finally confirm my reservation at Grand president
Hotel at rm 185 per night with breakfast, which is the cheaper you can find . It is always cheaper to book online. Just call the hotel and confirm my reservation is in. Good advice to call and confirm .
hihihehe
post Feb 23 2010, 09:13 PM

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i heard tht if the flight was delayed 2 hours then u can claim some money from AA.is it true?
snow.Flakes
post Feb 24 2010, 05:37 PM

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Anyone know when is the next FS promo? I've been waiting since early of feb! Sigh.
winston_light
post Feb 24 2010, 08:32 PM

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i got 1 question here...i've 4 tikets to Taiwan next week but one of my friends got something comin up n cannot go...i wondering if can replace with other person..
limj881128
post Feb 25 2010, 09:19 PM

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hi /k/, may i ask have anyone of you had book the airline ticket but in the end,you canceled the ticket?and my question is,just now the lady said is refundable but 100% or 50%?

thank you
snow.Flakes
post Feb 25 2010, 10:01 PM

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What ticket you bought? economy promo?
lyndiane
post Feb 25 2010, 10:05 PM

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In my experience, if you buy a ticket that was on "economy promo" fare, the ticket is non-refundable/non-transferable if you choose to cancel or move your dates.

If it's on normal or "Economy" fare basis, moving the date is possible but there is an admin fee of RM80(?) and + the difference in fare prices. Not sure if it is "refundable" though.

Your ticket should state the T&C of your fare and explain more.
tishaban
post Feb 25 2010, 10:29 PM

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If I recall the admin fee was RM200 (or maybe because I was changing 5 tickets?).

Sometimes it's cheaper to just buy new tickets from Air Asia.

Felice821
post Feb 26 2010, 02:40 PM

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I bought my ticket last 2 months via mobile airasia. So basically, no baggage and Insurance bought during that time.

My travel is on May, now I wana buy insurance, is that possible?

Another things is, if I do not buy any baggage, whats the default weight that can be check in?
Putraskyline
post Feb 26 2010, 04:53 PM

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QUOTE(Felice821 @ Feb 26 2010, 02:40 PM)
I bought my ticket last 2 months via mobile airasia. So basically, no baggage and Insurance bought during that time.

My travel is on May, now I wana buy insurance, is that possible?

Another things is, if I do not buy any baggage, whats the default weight that can be check in?
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If you dont buy anything, you dont have permission to check in bag. You can only bring hand luggage.
kons
post Feb 28 2010, 09:36 AM

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QUOTE(Putraskyline @ Feb 26 2010, 04:53 PM)
If you dont buy anything, you dont have permission to check in bag. You can only bring hand luggage.
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No la, they can pay for the check in luggage on the spot. MYR 20 for 15kg and below.
Putraskyline
post Feb 28 2010, 01:19 PM

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QUOTE(kons @ Feb 28 2010, 09:36 AM)
No la, they can pay for the check in luggage on the spot. MYR 20 for 15kg and below.
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Haha...if want to pay at counter, for sure can la tongue.gif


QUOTE(Felice821 @ Feb 26 2010, 02:40 PM)
I bought my ticket last 2 months via mobile airasia. So basically, no baggage and Insurance bought during that time.

My travel is on May, now I wana buy insurance, is that possible?

Another things is, if I do not buy any baggage, whats the default weight that can be check in?
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This post has been edited by Putraskyline: Feb 28 2010, 01:23 PM
oneeleven
post Feb 28 2010, 05:29 PM

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QUOTE(Putraskyline @ Feb 26 2010, 04:53 PM)
If you dont buy anything, you dont have permission to check in bag. You can only bring hand luggage.
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Some AA destinations include a basic allowance of "up to ... kg"

Also, remember that the government requires airport tax to be refunded on request. I've got it back a few times from AA but MH has given me the run-around!

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Putraskyline
post Feb 28 2010, 07:59 PM

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QUOTE(oneeleven @ Feb 28 2010, 05:29 PM)
Some AA destinations include a basic allowance of "up to ... kg"

Also, remember that the government requires airport tax to be refunded on request. I've got it back a few times from AA but MH has given me the run-around!

111
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Ermm...I didnt know that. Which destination for example include basic allowance?
cshong
post Mar 1 2010, 12:27 PM

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QUOTE(kons @ Feb 28 2010, 09:36 AM)
No la, they can pay for the check in luggage on the spot. MYR 20 for 15kg and below.
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It has been increased now. 15kg baggage allowance cost RM20 if pre-book and pay online, RM30 if pay at the airport.
shoduken
post Mar 2 2010, 03:19 PM

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guys, there's a new promotion on AirAsia to TAIPEI rm 99.
http://www.airasia.com/my/en/promotion/rr0...TPE2ndFrequency

but I click the date travel as informed in that ads, and it turn out rm 300+ go and another rm 300+ back. zzz. the T&C on that ads also state it already included taxes. so is this another advertising scam by AirAsia.
Putraskyline
post Mar 2 2010, 03:24 PM

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QUOTE(shoduken @ Mar 2 2010, 03:19 PM)
guys, there's a new promotion on AirAsia to TAIPEI rm 99.
http://www.airasia.com/my/en/promotion/rr0...TPE2ndFrequency

but I click the date travel as informed in that ads, and it turn out rm 300+ go and another rm 300+ back. zzz. the T&C on that ads also state it already included taxes. so is this another advertising scam by AirAsia.
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Before you conclude everything, read the whole part.


QUOTE
Convenience Fee is applicable for payments via credit, debit or charge card • fares includes taxes • No Admin Fee is applicable for booking made from 24 June 2009 onwards • seats are limited and may not be available on all flights • valid for new purchases only • all fares are quoted for single journey (one-way) only • all taxes must be paid at the time of purchase • foreign fares are subjected to currency exchange rates • offer is subject to availability, AirAsia Terms and Conditions • no refunds are permitted after payment has been made • guests travelling need to provide all necessary travel documents (eg valid passport, visa where applicable etc) at the time of departure • AirAsia reserves the right to deny guests from boarding without proper documentation • full payment shall be made upon booking • changes to flights and dates are permitted subject to change fees • changes to name are not permitted • only available for online booking at www.airasia.com

shoduken
post Mar 2 2010, 04:02 PM

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QUOTE(Putraskyline @ Mar 2 2010, 03:24 PM)
Before you conclude everything, read the whole part.
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I tried testing all the dates from APR-OCT stated, it still range from 297-330+. I guess it has been all booked lol
stimix
post Mar 2 2010, 04:04 PM

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Now you're telling..if you wanna get those RM99 tickets, You should have done that Yesterday shape at 12am..bcos the cheapest tickets are limited & grabbed within hours of promotion.
shoduken
post Mar 2 2010, 05:48 PM

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QUOTE(stimix @ Mar 2 2010, 04:04 PM)
Now you're telling..if you wanna get those RM99 tickets, You should have done that Yesterday shape at 12am..bcos the cheapest tickets are limited & grabbed within hours of promotion.
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I actually did. Yesterday early in the morning I happen to browse around 1am for my Hong Kong ticket then I saw the ads. I thought the system haven't refreshed the price, so I test it again today, and it's still the same. That's why I posted it now ==!!

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