I think it is quite common for AA ed.. This definitely not the first time I heard this.

u can get back your airport tax...
if the flight delay or retime for more than 3 hours, then u can get back all your $$..

i just got email from AA and they compensate me on the flight delayed to BKK to and from so total RM200 per piece x5 .

Which i did not expect or almost forgot to ask from them after the trip.

Thumb up for thier system.

Now can plan another trip ...

This post has been edited by lousai: Sep 12 2009, 06:14 PM

good days,

i had booked an AA goholiday package to macau during matta fair,
its should be a flight+hotel+ground arrangement,
but the AA only send flight itinerary to me,
and worse, i send 2 email to them and no reply,
does anyone hv such experience and can gv me some advise? 10q

AA just increase price for online buggage from rm5 to rm 10 for 15kg

yup... happened with me when i booked my ticket yesterday...
but i did not receive any email saying that the price will go up...

hey, wan ask.. is there a bus service from subang parade to LCCT? Am thinking that if got bus from there, then i don't need to go all the way to kl sentral to take the bus.

Hi, how long u guys would be at lcct to check-in before flight? although it stated 45 minutes the counter will close at AA website. but sure still have to estimate que-ing time,etc right?

I normally get there around 1 hour 15 minutes to 1.5 hours before flight coz I hate going extra early and waiting. The only disadvantage of checking in a bit late is not getting seats next to each other if you're going in a group.

Nowadays after AA implemenmt the seat numbering, even u are the 1st to check-in, they will not allocate seats according to your liking unless u pre-book!

I checked in late ~1hr b4 flight in Jul & all 3 of us getting diff seat numbering..Have to bet others in the plane to exchange. I used AA again in Aug & this time I went early..only 5 in line...& they still split us to 3 diff location!! My request to combine was not entertained at all......So those in Family, no choice hv to pre-book seat ..Otherwise kena penalty from AA!

Eh how come like that? Did you make bookings online for all 3 together? Once I checked in and the lady gave us different seats, but then I told her about it and she promptly changed our seats so we ended up seating together. But usually not a problem to get seats next to each other.

You are lucky..In my case, no matter how i plead, They don't allow..They told me all decided by computer they can't change it unless i pay xtra to combine seats.. & That also I need to goto their AA ticketing counter !!

Pardon me, but if you want the peace of mind of being seated together, why don't you prebook your seats?

This post has been edited by Tony C: Sep 24 2009, 05:24 AM

That's why I said earlier..I regretted not to pre-book earlier!! If I had pre-book earlier, I will not ended in asking favour from nice folks inside the planes to switch seats rather than asking from the unhelpful check-in staff! Furthermore.who knows that by not prebook & coming earlier, we will be splitted anyway...bcos the AA computer system programmed that way to penalise those who dun pre-book their seats!

This post has been edited by stimix: Sep 24 2009, 07:47 AM

For pre-book seats they charge additional RM25 right?

No-lah dirt cheap RM5 nia...RM25 is for those hot seats 5 front rows & the 2 mid spacious rows.

Check how AA penalizes those who dun pre-book their seat...The advert do the talking LIAO!! THIS IS ON PURPOSE!! Splitting family is their motto for those whon dun pre-book!

it's not a penalty so to speak. it's just how these load planning program works. but of course there are more sophisticated softwares in the market, but they cost a few more coins.

Ehhh They can just do a minor tweaks to the programme to enable combining seats for those in family & not to split them. The advertisement by splitting the couple already an obvious example they wanted ppl to pre-book.

So those going on AA...be warned..pls pre-book your seats earlier..otherwise..kena split...It's really uneasy asking passengers to switch place...

just had a flight with AA last weekend and surprisingly, i got the seat next to each other even though i din prebook the seat. book 3 seats and got the row with 3 seats together. i guess it depends on luck

I'm not saying you can't make minor adjustments to the logic, but every adjustment is a cost - and trust me, it's not cheap. But seeing your reaction to this, all I can say is relax, and not take things to the extremes.

Peace out.