no choice.

ewallet providers must put in risk mgmt, detection and mitigation processes. it's part of BMM's requirements (aml/cft) when they audit each app before being approved for public usage.

problem is we don't know the exact criteria as each provider has different set. they are also not transparent to publish it out (not required to publish, just need to put in place internally)

for your suspension, what can you do now?

terminate it so u can retrieve the balance?

perhaps provide all your cc statements bearing your names for all your bigpay reloads, also BT payments.

Very sorry know this..
Did they call you before your card being suspended?
How much remaining in the card?

60k two months...... sorry to hear this but no surprise

sorry to hear this
but wow, withdraw 60k in 2 months
no warning given beforehand?

Hahaha. Come on. 60k in two months. They've got to penalise you. If not BNM would penalise them.

It's not their fault. It's yours.

Thanks for sharing your experience.

I agree that financial institutions need to put in place risk management barriers to prevent money laundering. If it doesn't comply then BNM withdraw the operating license and face a hefty fine. If you are running BigPay then there's a lot to lose especially in MY 2.0 if you partake in such activities.

It is not just BNM implementing this but the whole Financial world, more so post 1MDB scandal. Even the SG financial sector got tighten up just because of 1MDB and Fintech is widely sought for fraud and money laundering detection. I don't think BigPay is at liberty (or any financial institution in MY) to disclose their risk detection model. That's a red flag in encouraging folks to beat the system which is supposed to protect the entire customer base.

Don't blame BigPay for implementing the block, think about the RM60k you withdraw in 2 months. Does it warrant a suspension ?
I hope members will take note and not to take advantage of the BigPay features for such. The legit users stands to lose.

This post has been edited by hye: Jun 9 2018, 09:28 AM

Which is why 'try at your own risk'

Wow, I didn’t know u can’t pay for ur spouse also.. spouse is not consider as immediate family? This is insurance co policy or only for AIA?

Just register an online ID at aia.net for wife then pay from there or register card for direct debit.

Ya, normally I do autodebit to my SCB JOP card. But when I come across this, I wonder how come not allow to pay for spouse.. is it something new by all insurance co n will it affect those auto debit since u need to choose relationship to the policy holder when fill up the autodebit form

For life premium i just register through aia.net directly.
For PA at the moment need to fill in form manually.

You should be more worried if Bigpay furnished your case to the relevant govt dept, no? Can Bigpay do this?

anyway this has been mentioned or should i say warned by some other forumer earlier, so it is still fall under individual responsibility.

This restriction only for OTC payment, so online not affected right? May be should get a Bigpay card for my wife too as a standby/backup. Also good for overseas travel with max stored value of rm20k.

I always pay bills for others, such as TNB. and lately i also pay for quit rent, assessment.
i think i should be safe right? coz i did not withdraw any money from bigpay. i just swipe it at the counter or online purchase with OTP

ya. the staff told me online is not affected as they cant control whose card we use online

sorry for wrong info, wife is considered as immediate family.

as for cannot use other ppl card to pay insurance premium, i think it is order from bank negara. recently in chinese newspaper, it has been mentioned that insurance agent request bank negara to review this order. (as some insurance agent actually use their own card to pay customer bill to earn more benefit)

This post has been edited by hebe87: Jun 9 2018, 11:12 AM

I think this restriction is more to do with tax relief, whereby receipt will show that premium payor and taxpayer are the same.

1) There is no restriction on the number of reload attempts on BigPay card, with other credit cards, right?

If I remember correctly, we were allowed to reload BigPrepaid MasterCard (the previous product by Tpaay Asia), once with credit card.

2) Can we login to https://www.bigpayme.com/ or other BigPay websites using a computer, to view the transaction history of the card and download the PDF card statement? I am not sure, and it seems that we have to use our handphone, to check the transactions.

I am sorry for the lack of knowledge about this prepaid card, even though I have read the first post of this thread.

Thank you for your information.

Hmm.. I don think so since the supporting doc to claim this tax relief is ur policy annual statement from insurance co.. no matter who pay for it.. the policyholder is the only one can claim the tax relief.. sorry for off topic..

everything has to be done via the app

I think u r right, I got mix up with medical tax relief.