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> Kastam tahan package from overseas, How to claim

corallinkz
post Jan 24 2010, 04:17 PM

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QUOTE(AskarPerang @ Jan 24 2010, 07:03 AM)
Just call the kastam office and let them know that you are far away and can't go to their office.
They will ask you to show them via fax / email of the invoice / price of the items. Then you have to agree to let pos laju bring the items to the nearest pos office. You have to collect and pay pos laju the cost before they hand the item to you.
*
can get discount from pos laju? i mean like item tax rm100, pay them rm50
lhongwuh
post Jan 24 2010, 05:23 PM

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i seriously don't think so...haha
SUSMNet
post Jan 24 2010, 10:17 PM

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QUOTE(AskarPerang @ Jan 24 2010, 07:03 AM)
Just call the kastam office and let them know that you are far away and can't go to their office.
They will ask you to show them via fax / email of the invoice / price of the items. Then you have to agree to let pos laju bring the items to the nearest pos office. You have to collect and pay pos laju the cost before they hand the item to you.
*
kastam call me at saturday.
say hire pos laju rm100 total.
phone only rm200

not worth it
ilovevs
post Jan 25 2010, 10:02 AM

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just wanna share my experience here..
i got a call from pos malaysia and my box was held last week by custom. there's 3 options ,

1. You can go there (Pusat Mel & Courier Pos Malaysia, KLIA) and do the clearance yourself, or

2. You can appoint pos malaysia to do the clearance for you. of course there's a handling charges for that. stated in the form RM 49.50.
This charges excluding duty and tax charges. or

3. You can appoint 3rd party agent / forwarder to do the clearance for you.

i decided to go there myself and do the clearance. arrived there around 10am. fill in some form, then they ask me to collect my box. so i collect my box at another counter (also at the same floor) , and then were asked to go to the inspection counter , where there's few custom officer there. i have to open the box and explain what are the items. i bring in some cosmetics items. after checking, they ask me to fill in the custom form (K1) . i have to go back to the first counter, and fill in some info, and wait for the K1 form to be ready about 30-40minutes. the system was quite slow that day.

i have to pay RM 18.00 for the form. no duty for cosmetic items (thank god)

i have to go back to the custom officer again (this time, is pegawai kanan). she check the items again, and look at the form. some q&a again..and finally she signed the form !

i think about 11.20am its all settled smile.gif
SUSMNet
post Jan 25 2010, 05:40 PM

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If declare wrong thing how?

i order china iphone but declare as 2nd hand mp4
princelim87
post Jan 28 2010, 11:22 AM

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do they open the package to check the item in ur box? o.O
AskarPerang
post Jan 28 2010, 07:40 PM

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QUOTE(princelim87 @ Jan 28 2010, 11:22 AM)
do they open the package to check the item in ur box? o.O
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They will only open and check inside the parcel once receiving your permission to do so.
mabaw
post Feb 1 2010, 09:28 PM

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i just wanna ask after custom clear the item(as said by the tracking site) how long it gonna be before the item show up at my doorstep?

any special treat for langkawi folk? duty free....... i'm leaving in langkawi so i guessed the custom office is butterworth office?
SUSsoundsyst64
post Feb 1 2010, 09:37 PM

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QUOTE(AskarPerang @ Jan 28 2010, 07:40 PM)
They will only open and check inside the parcel once receiving your permission to do so.
*
i hardly doubt it. the customs open my package without telling me first. but luckily there's no item missing

user posted image
mabaw
post Feb 2 2010, 06:20 PM

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who is usps partner in malaysia for pririty mail international?

and how it usually take for item to reach our address after clear of custom
ilovevs
post Feb 3 2010, 11:00 AM

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QUOTE(soundsyst64 @ Feb 1 2010, 09:37 PM)
i hardly doubt it. the customs open my package without telling me first. but luckily there's no item missing

user posted image
*
yup, excatly..they will just open it for checking. most of my box was opened by pharmacy. so far, nothing missing.


Added on February 3, 2010, 11:02 am
QUOTE(mabaw @ Feb 2 2010, 06:20 PM)
who is usps partner in malaysia for pririty mail international?

and how it usually take for item to reach our address after clear of custom
*
Pos Malaysia is the partner for priority mail.

normally for my parcel, it will reach me around 3-5 working days once cleared custom.

This post has been edited by ilovevs: Feb 3 2010, 11:02 AM
mabaw
post Feb 3 2010, 12:33 PM

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if we want to track it can we use pos malaysia website?
ilovevs
post Feb 3 2010, 01:57 PM

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QUOTE(mabaw @ Feb 3 2010, 12:33 PM)
if we want to track it can we use pos malaysia website?
*
if u use USPS priority mail , u can track it from usps website here

This post has been edited by ilovevs: Feb 3 2010, 01:58 PM
SUSsoundsyst64
post Feb 3 2010, 02:37 PM

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QUOTE(mabaw @ Feb 3 2010, 12:33 PM)
if we want to track it can we use pos malaysia website?
*
we can track using pos malaysia website

USPS ExpressMail International - poslaju
USPS Priority Mail International - posdaftar
coolice
post Feb 3 2010, 03:37 PM

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Hi guys, i have a parcel shipped with USPS Priority Mail too, it arrived in Malaysia custom last wed and stop updating since then in USPS tracking system
may i know who should i call to check?
mabaw
post Feb 3 2010, 04:01 PM

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same story with me.i kinda worried because the parcel doesnt show up in pos malaysia tracking n not with custom.it kinda like left unattended
AskarPerang
post Feb 3 2010, 04:33 PM

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QUOTE(coolice @ Feb 3 2010, 03:37 PM)
Hi guys, i have a parcel shipped with USPS Priority Mail too, it arrived in Malaysia custom last wed and stop updating since then in USPS tracking system
may i know who should i call to check?
*
QUOTE(mabaw @ Feb 3 2010, 04:01 PM)
same story with me.i kinda worried because the parcel doesnt show up in pos malaysia tracking n not with custom.it kinda like left unattended
*
Don't wait. Just call the nearest kastam office and provide the tracking number of your parcel.
They will update you the status and also the next course of actions. smile.gif


If you dont know which kastam office, just call LCCT kastam at 03-87872020.
mabaw
post Feb 6 2010, 12:48 PM

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got my item already.it appears at my doorstep 1 day after i mailed pos malaysia call centre asking them to track for me.
for priority mail u need tou use e parcel from pos malaysia to track ur item
sKyWiR3pT3lTd
post Feb 6 2010, 03:56 PM

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My brother bought an iPhone last week and he was stopped by custom and asked for undertable $ to let go his stuff. But he bought this item genuinely from a safe trader in US.

Why do they have to do this and ask for "treat" before item is released.
mabaw
post Feb 7 2010, 08:55 PM

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because this is malaysia ma
everything are possible

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