Hello.

I want to know, if we buy something from overseas and kena tahan oleh kastam before arrive to the recipient, how to contact them and release the item?

I buy something from Hong Kong, and after 20 days making payment, I'm still not yet receive the items.

Thanks.

Thanks for the info.

But for shipper's case, I might not retrieve any number because I'm using regular airmail which didn't give any numbers + insurance in case my item lost during shipment. Tracking number only provide if I take register airmail.

However, I'm still waiting another one more week before I contact the seller.

i hardly doubt it. the customs open my package without telling me first. but luckily there's no item missing

we can track using pos malaysia website

USPS ExpressMail International - poslaju
USPS Priority Mail International - posdaftar

I believe you are using EMS.
Wait for couple of days.