This post has been edited by Austin: Apr 16 2008, 04:26 PM

I have been read this Complain Thread few day ago, this is the part i cannot accept, how come Ajul can selling Refurbished paralle to Buyer as Brand New??

Here is my some opinion:

Ok, if In that time Ajul really dun know the notebook he selling is Refurbished set, this reason still can accept. But the problem seems like after he already know that notebook is Refurbished set, but he still not Call Back Buyer & Auto Refund back full payment to buyer?? Here is the another part i also cannot accept.

For me if i already done something wrong to customer, i will post the apologize msg to customer directly in my main thread & PM him too, let all the lyn member know i have been doing the mistake, hope he can forgive me. I believe that if i really in sincerely apologize, the customer will forgive me. & I will not try to explain a lot of thing, cause i already done the mistake, this things is won`t change.

See The Attachment Below:

The Apologize Msg i write in my main thread.


Finally the customer forgive me,


Yeah, i agree with you.

....delete comment to respect other seller...:-)

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Added on April 16, 2008, 4:31 pmI'm Say Sorry to uglytwinkle if make him dissapointed...already many2 time say sorry, in phone, ym, now in this LYN thread..he never ask for full refund, just ask exchange for model with webcam, n by that time dont have similar spec with webcam, then i decide to pay him rm50 as refund to cover my fault.. if he refuse to take my rm50 refund for that webcam, just ask for full refundn sure i will gave to him n he can buy new retail malaysia model at rm5999..then what else u want?



This post has been edited by ajul: Apr 16 2008, 04:31 PM

w0ot since last year not yet finish this matter?

@uglytwinkle
its best to return the notebook as what u accept from trader & get back ur full refund. its the best solution here
both parties would happy then.. IMO

this item he sell to another buyer..how come..sorry no full refund after 7 month DEAL..

Mod should closed this thread

This post has been edited by ajul: Apr 16 2008, 04:41 PM

And let you keep on selling those refurbished laptops?

u deal more than 100 people in lelong and 200 lowyat izzit alot?
i dealt more than 1000 people already. u deal 200000++ alot?
i deal more than half million already...
what i can say is in this case it's your mistake.

don say how much u deal or how many people, we lowyatian are smart people... don try to fool us or else ur reputation will drop to zero

plus some advice for u...that's not the correct attitude to do business.

His attitude also very good and costumer is always wrong instead of selling Refurbished unit. keep it up ajul!

why suddenly austin deleted his msg?

ohh, someone told me to do so cos I am not relevant to this HP case, and I had discussed with ajul over the misunderstanding of Apple sales and settled it peacefully.

hurm..@ajul..

i had asked you during the moment i realized that the model does not come with internal webcam. I asked for exchange or refund. You said " Mana boleh macam ini..aku dah try contact ko banyak kali."


and the same time mr. zul qais yer...i just realized the model is refurbished model on Jan 26 2008....2 months after you sold the lappie to me..the problem is..

WHY DURING THE ISSUE RAISED YOU DID NOT INFORM THAT I CAN GET REFUND @ RETURN BEFORE 7 months AFTER BOUGHT?



Now...its proven already....u always hide what customer deserves to know beb!!!!!


You always hide the important issues which buyers MUST know...



This post has been edited by uglytwinkle: Apr 16 2008, 11:05 PM

bro , i advice u proceed wif Consumer Tribunal ... any case happened within 3 years can bring there ... i can advice u on Contract Act 1957 if u need ... any misrepresentation and fraud can breach the contract between u two and ask for compensation

learn to protect ur right and do it for the favour of the community.... let ppl know their right too

This post has been edited by steventan85: Apr 17 2008, 04:02 AM

Dude, you gotta help uglytwinkle and help bring down that cocky a$$ ajul.

Now uglytwinkle, do you want to keep on yapping or do you want to do something about the wrong things done by ajul?
I advise you to hear what steventan85 has to say.

Somehow, he still unable to answer my question properly.

Time to contact mod

Who? Ajul or TS?

customer is always right : everyone in the service industry has seen customers who have been wrong, sometimes blatantly wrong.. but it really isn't whether the customer is right or wrong that is important.. it is the attitude and trust towards the customer that is important.. even though there are customers who take advantage of the system, they are a minority.. the overwhelming majority are honest and expect to be treated with respect.. the public knows which companies are trusting and which are not.. trust transforms the public into loyal customers.. aren't u lookin forward to have loyal customers ajul?

bro, it seems U cant accept what I quoted right? I was talking based on fact of that particular chat log I had seen, And even I am looking forward to be ajul's loyal customer, It's definitely not related to this topic. and why do you have to see on that point? iam here not to make the situation worst and I always stay away from Trade Zone Dispute in order to prevent any flam or whatsoever. your statement/question shows something that people might think I am on the ajul's side which is I aint on both sides. If u r kind enough, pls keep ur thought away that I am making the situation become worst. thanks.

Ok lor... Then I ask u back lar..
When you go buy thing, you ask for something, and that seller ask you back another question.

That's polite in seller's perspective?

milqy ask do shipping or not,
then ajul ask what model?

Make sense ar?

You go food court ask, got "tapao" service ar?
Then that seller ask, what food u want?

Make sense?

You go IKEA ask got delivery to XXX area?
IKEA staff ask u back, what you want to buy?

Polite?

bro, no point u r asking me like that, i ve stated clearly Iam here not to flame or everything, aihh why do you have to be like this?

this is my last reply in here, but anyways If I had to answer ur question, like this, Milqy asked ajul whether he can do posting or not, and he was like urgently needing the items, and even me, I am gonna ask him first wat model he wants so I can check on the availability status of that model. I f u see it's wrong then wrong lah, no point to ask me and give such details like that.

lao.

Since when I flame you? I just speak the truth

You can say like that here, but go out and try to do something like this lar.. See customer will ever come back and buy from you or not.