My Answer

1. yes, my fault n buyer sudah setuju untuk menerima rm50 sebagai ganti rugi webcam. saya sudah call beberapa kali untuk memberitahu buyer ttg kekurangan spec ini, tepapi phone xangkat. bole check dgn mobile service provider kalau x percaya. sy call guna phone no lain.

2. i put general model 6563 or dv6000. dv6563 cl still under 6563 product or dv6000 product.that is normal like we put v3000 for all v3000 series like v3614,v3515 n so on..the only different is specification.

3. All new product from HP dont comes with warranty card. HP will check serial no for any warranty issued. other than that customer can issued with receipt (date of purchase)..jika tarikh jualan agak lama dgn masa dikeluarkan( date of manufacture)..ini perkara biasa kerana when manufacture launch a product..normally take 2-3month for clear stock...kadang2 ada reseller yang simpan stok selama setahun dan lebih..so customer bole tunjuk resit pembelian untuk apa2 urusan warranty dgn pusat servis..tidak kiralah ianya di cover oleh manufacture sendiri..atau local distributor..
samalah seperti toshiba..terdapat toshiba service center, terdapat juga teledynamic service center..
Nokia service center, zitron or avaxx service center..
for this model, cover by keypoint service center.

terima kasih utk setiap komen anda.

thats ok if u dont want buy from me..u can buy from other..

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Added on November 7, 2007, 5:52 pmfor masalah no 3..
buyer not alert in my thread..u can go through my thread rather than hope i explain all term to u..
all ur confusion already answered in my tthread from page 1 untill end..

This post has been edited by ajul: Nov 7 2007, 05:52 PM

jgn pandai ckp je bro..aku dah say sorry to buyer..dia ni yg xreti bhs..sampai skrg nak mengungkit..semua bende2 ni dah diskus dlm phone...dia kuarkan thread ni saje nak merosakkan nama aku..itu shj tujuan dia..

u all bole pilih mana2 seller yg u suka kat luar tu..dan berharap diorg akan bercerita semua skali tanpa korang tanye apa2..thats good..
"pembeli yg bijak ialah pembeli yg berilmu.."

This post has been edited by ajul: Nov 9 2007, 11:02 AM

aku tgk dan lihat saja..:-)
semua soalan buyer ni sudah terjawab dlm thread khas aku utk setiap item yg aku jual.
even its hp pavilion, dell , compaq or acer semua aku asing2kan setiap thread. tujuan aku berbuat begitu kerana setiap product ni aku ambil dr supplier yg berasingan dan semua tanda tanya telah terjawab di thread berkenaan.

bole rujuk

hp pavilion thread kat sini :

http://forum.lowyat.net/index.php?showtopic=486043&hl=ajul


compaq / acer thread disini :

http://forum.lowyat.net/topic/364380


dell thread di sini :

http://forum.lowyat.net/index.php?showtopic=456158&hl=ajul


sebelum membeli, buyer bole bace semua bende dr page 1 sampailah habis.semua tanda tanye ini, kebanyakan telah terjawab. up to u want buy from me or not.
org mmg senang nak cari salah dr yang benar.tp akhirnya Rezeki itu dtgnya dr yg Maha Kuasa juga..
Alhamdullillah semua stok aku habis dijual xkiralah user dr lowyat atau lelong.

for me communication is more important than language..if u do not understand bm, u should learn bm..
ya i failed my UPSR English.. yahoo..

body language braille words ..
for me english not SO IMPORTANT to use for communicate..if u can understood is ok..nevermind wat language u r using..if u dont understand what i write there..u can ask other people to translate for u..that why we working in teamwork..

we always learn in our life..easy to condem other people than give suggestion..

for TS, if u think u r so good in communicate with other people..u can start ur own business n try communicate with other..n let them comment on ur business n communication skill..i also want to be ur customer..

for other people that read this thread..u can read from first page..n research urself wat this TS comment, his words..from that u will know how this kind of people dealing with me..his comment full statement with F****** n B******T words..

i already say sorry to him n refund some amount to cover my fault n both party already agree with that term..for warranty term, this unit still cover 1 year warranty..nevermnd its sell on october or jun..i already mention this part in phone with buyer..but he still agrue..if anything happen he can go through me, or direct with Keypoint service center..no problem, just mention he buy from me..
my fren buying this unit n bring to service center without receipt..they replace fault part on the spot without asking much..if u bring to hp service center normally take 1-2month for they replace part for u..

dont worry with who will service u..bcoz for ur information, mostly laptop in malaysia take from oversea n normally warranty handle by authorized dealer like SiS for Dopod, Zitron for Nokia and other AP company, Teledynamic for TOSHIBA, ******** for DELL and so on..
for this HP model not cover by HP malaysia but cover by Keypoint, n locate at all state within malaysia..
buyer can refuse if he dont want this item when COD..n this term already mention when he take this item thats why he know wat company handling service for this item..if i dont want assist him n just take profit..i can just ignore him n dont pickup his call, dont reply all his sms n reply to this thread..

lastly, i already explain in my selling thread for all this question b4..buyer can do research b4 buying n dont simply blame seller after buying.

This post has been edited by ajul: Nov 15 2007, 11:39 AM

i already in this forum from old version until this version, n almost senior seller in trade zone..already deal with more than 200++ people here, n more than 100++ in lelong..if i want list down fussy buyer also a lot..not enough in 1 single topic..

mybe 4-5people got problem dealing with me, but got more than 200++ people dealing with me without any problem..u guys can do a calculation thinking..how good i'm..or how good buyer dealing with me..

u can check my successfull tradelist that i not update since march 2007, already deal more than 200 000++ worth item, send to sarawak/sabah without any complaint n fast delivery and respons..

this thread is want to complaint..mybe i will suggest mod to open another section, "want to support"? and all the topic inside there is a good thing..i can show u my good rating over than bad rating...almost 100 good feedback than a single bad feedback..
that is normal(bad feedback) in business..

use ur brain to respect other.. human is not perfect..

This post has been edited by ajul: Nov 24 2007, 10:06 AM

wahh lucky nyer kamu...just register today, n go find this thread to bring up back..very good honest people i have seen...its up to u want to buy or not..u can check watever u want b4 buy..n i just do COD..u think its worth to buy then u pay..if not just leave it..
ini org sgt jelous tgk my biz berkembang maju..thanks to all my supporter

some of my supporter :

good buyer also...always make me on a trouble all a day...

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Added on April 12, 2008, 12:47 amHow are refurbished computers manufactured?


Stringent guidelines are followed. All units are brought up to fully functional condition, with defective parts replaced by working parts. Scratches and abrasions cannot exceed one inch on primary viewing plane. Refurbished business products go through two quality control checks before being re-boxed for sale to ensure high reliability.


Where do refurbished computers come from?


Refurbished computers are not used computers that have been in use over a long period of time. Most are cancelled orders and customer return units, others are overstocks, evaluation units, cosmetically blemished products and older discontinued products. Refurbished products are tested and if necessary, non-working components are replaced with working parts to bring the product up to fully functional condition.


What is your return policy?


Customers who wish to return product are required to obtain a Return Goods Authorization (RGA) by contacting the HP Business Outlet at 1-800-658-1131. RGA's must be requested within 10 days of product delivery date. In most cases, shipping costs for returning product back to HP will be paid by the customer; final determination will be based on the reason for the return. Original shipping and handling charges also may not be refunded to the customer; final determination is based on the reason for the return. To avoid delays in receiving your refund, please read our complete Return Guidelines.


Do you offer a warranty?


Refurbished products purchased from HP come with complete HP warranty, service and support. The level of service and duration varies depending on the model.


Generally speaking, refurbished business notebooks, desktops, workstations, tablet PCs, thin clients and corresponding options come with a one-year limited warranty, while refurbished handhelds vary by model with either a one-year or 90-day limited warranty. Details of these limited warranties can be found in the chart below.

Limited Warranty Period*
The Limited Warranty Period for a refurbished HP Hardware Product is a specified, fixed period commencing on the date of purchase. The date on your sales receipt is the date of purchase unless HP informs you otherwise.

Refurbished business PCs and options Limited warranty service Response time**
Desktops 1 year Parts
1 year Labor
1 year On Site Next business day
Thin Clients 1 year Parts Only Standard turn around
Personal Workstations 1 year Parts
1 year Labor
1 year On Site Next business day
Notebooks 1 year Parts
1 year Labor
1 year Carry-In Two business day
Handhelds Same as New Same as New
Options 1 year Parts only Standard turn around
Monitors 1 year Parts only Standard turn around

Can I upgrade my warranty coverage?


The limited warranty for refurbished desktops, workstations, notebooks, handhelds and thin clients can be upgraded by purchasing an HP Care Pack that extends your hardware coverage from one year to three years and includes service enhancements like pick-up and return services and next business day response time (depending on package). HP Care Pack Services are intended for machines used for business, rather than consumer, family or household purposes.


reference : http://www.hp.com/sbso/buspurchase_refurbished_faq.html


This post has been edited by ajul: Apr 12 2008, 12:47 AM

Zul Qais (3/17/2008 9:12:06 AM): model apa?
milkyway (3/17/2008 9:12:39 AM): penang delivery buat ke tak?
milkyway (3/17/2008 9:12:46 AM): apsal mcm susah je nak deal?

nak cepat..brg pon xbgtau nak model yg mana..(this question i ask to check stock wether got ready stock or not n can delivery fast)
pastu xsempat bagi jawapan bole kata sy xbuat delivery n susah nak deal..WTH this fella..my answer is kalau nak cepat sangat beli je la kt shop dpn umah..xyah la susah2 nak deal ngan sy kt kl ni..itu je ringkasan ayat di atas..
n dont expect people always in front or their computer with yahoo messnger sign in..u can call his phone number to direct talk with him..more fastest n u can get the answer immediately..

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Added on April 16, 2008, 11:23 amRetail malaysia model by that time is rm5999 for dv6000 model..for all dv6563cl model is from same source..he already do research n survey before buying from me..buyer just pay around rm4499 like that n get refund another rm50 (for cover my fault n he already agree before in a phone call for webcam specification) .

and 1 thing he never mention from this thread is mybe that item sold to another buyer..after take profit n another buyer complaining about his service..then he put ALL THE BLAME TO ME 1 MONTH AFTER DEAL SUCCESSFULL..YES its COD not courier or postage deal..

Question no 1. Webcam specification

Answer : buyer get refund another rm50 (n he agree) to buy external webcam. (if im not reponsible better i not pay him refund rm50)

Question no 2 : Warranty

Answer : Yes warranty still there 1 year warranty from date of purchase n he can claim at any Keypoint Sdn Bhd service center in Malaysia(not cover by HP Service Center.(already mention when deal, if not buyer also dont know where to call n take their warranty card), i give him Keypoint service center address, Phone no n direct reference person to contact.

Question no 3 : warranty card delay untill 1 month

Answer : that is a card only..the warranty we just check serial no and fill a few form to submit..n NO warranty card for ALL HP product..u can survey in whole market for HP item..n see whether got warranty card or not..

p/s ; jaychow007 is uglytwinkle or similar like that ..their work only for find my weakness side..bcoz he register to this forum only for bump this thread..find all the ways to find back this thread n up with some provocation to make all my potentional buyer worry..this kind of people still n always will find my weakness..hari hari asyik pikir nak sakitkan hati org..takut2 diri sendiri yang xtenang..byk masa terbuang je bro..Rezeki tu Allah yang tentukan..kalau betul aku xjujur , suatu masa nanti sure aku pon xbuat business lagi..itu shj..percaya pada ketentuan Allah..

I'm Say Sorry to uglytwinkle if make him dissapointed...already many2 time say sorry, in phone, ym, now in this LYN thread..he never ask for full refund, just ask exchange for model with webcam, n by that time dont have similar spec with webcam, then i decide to pay him rm50 as refund to cover my fault.. if he refuse to take my rm50 refund for that webcam, just ask for full refundn sure i will gave to him n he can buy new retail malaysia model at rm5999..then what else u want?



This post has been edited by ajul: Apr 16 2008, 04:30 PM

....delete comment to respect other seller...:-)

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Added on April 16, 2008, 4:31 pmI'm Say Sorry to uglytwinkle if make him dissapointed...already many2 time say sorry, in phone, ym, now in this LYN thread..he never ask for full refund, just ask exchange for model with webcam, n by that time dont have similar spec with webcam, then i decide to pay him rm50 as refund to cover my fault.. if he refuse to take my rm50 refund for that webcam, just ask for full refundn sure i will gave to him n he can buy new retail malaysia model at rm5999..then what else u want?



This post has been edited by ajul: Apr 16 2008, 04:31 PM

this item he sell to another buyer..how come..sorry no full refund after 7 month DEAL..

Mod should closed this thread

This post has been edited by ajul: Apr 16 2008, 04:41 PM

thanks to ur support for this thread..this make my business more growing..thanks GOD..
only u know the true..:-)

pls follow the buyer statement..

before he buy this item from me..he already ask HP for model n price..then why he still want buy from me even he can get direct from HP? if i want to cheat buyer..why i told him this item not cover by HP malaysia and cover by AP company warranty? n why he still want buy from me after he know all the thing? n why he dont give back my item for full refund within 3days after he know he already buy wrong model? u ask urself..
note : he never ask for full refund..he just ask for change to other model and we already agree if i pay him some refund for him to get a webcam..thats all!

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Added on August 11, 2008, 7:27 pmThis post has been edited by ajul: Aug 11 2008, 07:34 PM

hello kwn..waktu hang call HP tu nape xtanye warranty..then about refurbish or price..??setahu aku HP sendiri maklumkan kat hang yang laptop tu ada warranty cume warranty dia dah start from jun instict of oktober (time u buy that laptop)..
if my price is same with hp selling price..why not u buy at hp? that model ur buying not same as Hp malaysia model..the price also different too much around rm2k..u compare same model n specification from other seller that same source from mine..i tell u the true story..
its ur time to do research first b4 buy anything rite? but u still pressure me to get the item asap..
n u can ask anything when buy or before buy or after buy n take profit from that? u never ask before buying..u just want that item asap..
u think all seller will tell all thing when buyer not asking?im not robot..but if u ask..then i will answer as i know..thats true..n u can ask all my other buyer that buy from me..dont ask people that dont buy anything from me..(bcoz some of them just to provoke and mybe my competitor to make me down)..
only u not happy when dealing with me..got 99.9% other buyer happy dealing with me..for me its normal in business ..but it make me more better now..i already say sorry to u many2 times..then its up to u..
conclusion of the story..make it clear first b4 buying..not after buying.
n pls..pls..i never force u to buy anything from me...after u make its clear b4 buying..its up to u want buy or not..

if i got bad attitude..u all will never see my sale will expand n my other buyer will come back again..u all just see my track record of dealing online will expand and expand..
just check frequently..at lowyat.net or lelong.com..almost of them also not included in that list..too many n too bizi..
im still here to give more choice to buyer..n to help some of u to get cheap item compare to other..

note : buyer also can check my word when reply ..n compare with this kind buyer word..sometime when u reply with "temper" word..u must check the root of statement.. for me its normal for human..thats all

This post has been edited by ajul: Aug 21 2008, 05:17 PM

no need reply. bcoz almost here never meet or deal with me. i only answer with buyer only.others only just to find fault n provoke others. if u think u too good as human u can open ur sale thread and replace my sale. talk is cheap..like ur mouth never stop to find others people fault. im still here do my jobs..
thanks GOD :-) my sale already exceed 1 million n still counting ...

conclusion here..
almost forumer just know to condem than find a solution..talk too much but nothing..

dan aku cabar semua yang duk kutuk aku lebih2 kt sini..buatlah bisnes..terutama jual/beli laptop dan ganti tempat aku di sini..face the reality of life..terutama org melayu..bab kutuk org mmg hebat..

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Added on June 30, 2009, 1:41 pmthanks GOD..bagi pahala percuma for me..alhamdulillah..

This post has been edited by ajul: Jun 30 2009, 01:48 PM

before u remind me..u should remind all buyer also..just clear all thing first before make a deal..thats is agreement when deal is done..
nobody forcing me to do sales here..nobody also forcing u to buy everywhere u want..u also need accept ur fault comes from urself before finger pointing to others..r u do perfect thing in this world?
both party is fault here..nobody is right..thats why the case cant settle till now..what u expect i do?
everybody do mistakes..
this thread is to find solution or give a pschology treatment or to provoke other?
i dont see any point from u also to settle the case..like i say before..talk is "cheap"..