Rize got CS monitoring this topic??

All the questions posted here is being answered by Rize / AlRahiji

great RIZE.... proactive

no need monitoring lah ... it's general FAQs

they're doing a good job generating a simple Q&A for their FAQs received after new app deployed.

Socmed is bombarded with customers' questions since the app was upgraded, hence, the Q&A appears.

it's ridiculous!! how to get last six months of account statement??

they can't just make the option gone by migrating to the new app

Okay.

No wonder they got the same Q&A like what we all post here...

TQ for "spoon feed"..

Complain at their socmed page

Very efficient in customer feedback 😁

just happened to me.

6k transfer to favorite. receipt show failed. money deducted. transaction history show success.


did you get the refund back?

How do you add Favorite for Transfer?

Ya, refund after 3 hours.

thanks, i'll track mine too.


add after making a transfer, on the summary/receipt page

This post has been edited by cybpsych: Jun 19 2025, 08:35 AM

The app just changed its shell and name without much improvement to the underlying system issues ._____.

Rize 3.3% not attractive any more
i keep minimal only
go for Boost in out daily no problem

Hey Rize, read this post

Versa is better but in out daily not so fluid

Happened this morning when transferring to my favorite acc. Called CS, was told will be refund within 24 hours and notified via email... you got refunded within how long?

transfer went limbo at about 730am. was hoping auto-refund in 3 hours based info shared here.

first escalation yesterday 2pm via call. didnt get $$ back yesterday.

2nd escalation today morning 9am+ via call. upon checking account at 1pm today, can see the $$ back.

so, not sure this refund is manual or automated.

This post has been edited by cybpsych: Jun 20 2025, 01:32 PM

Well, guess what. They pushed an update today, and the app now stopped working for me entirely. Reinstall, restart, none of it works.

Called them, they can’t help me at all, cant transfer out some money for use, cant even close the damn account. No branches working late Friday, or on weekend

I’m stuck with no funds. Foolish of me to trust so much in a licensed FI

Yup i also kena haizzz dont know what their devops team doing. Didnt test then simply release app to update meh??? No testing at all ah? Then now app totally cannot open. Keep crashing only. Been a day already also dont know to rollback the update. Can complain to bnm already if so bad like this.