Has anyone else noticed that add-ons for MESH/Smart Home devices are missing from the UniFi app and website, or is it just me?

LAN > IPTV > Select ISP Profile > UniFi Home or UniFi Business (either one is fine)

UniFi Home: For users who are still using the old UniFi IPTV box that uses an Ethernet cable.
UniFi Business: Frees up the additional Ethernet port that would otherwise be used by the UniFi IPTV box.

Is anyone else unable to see any SMART DEVICES in their UniFi account app or web interface? Even MESH devices are missing.

The only things visible are the UniFi TV box, UniFi TV packages, and streaming apps.

I'm a UniFi Home 1Gbps - Pro Upgrade user, paying RM189. I've always paid on time, so it's really strange that this is happening.

Talking to their live chat is frustrating—they just keep repeating the same stuff and don't understand my issue.

My office has been utilizing a fixed IP address that begins with "1" for nearly three years. We currently have five additional fixed IP addresses, all of which also start with "1."

We are subscribed to a 1 Gb/s internet package, having recently upgraded from an 800 Mb/s package.

Since my office is using a business package, we automatically get a permanent public IP address.
I'm not sure about the situation for end users, though.

Hot damn! I'm going to TM Point to try and get this. Hopefully, I can secure that offer.
I'm currently paying RM189 per month for 1Gbps.

Will do
Including SST, I will be saving around RM31.8

Though not much but a saving is a saving right?

Now paying RM189 + 6% SST = RM200.35
After SWU RM159 + 6% SST = RM168.55
Definitely don't care about the Ultimate pack. My UniFi TV is only being used by my in-laws to watch TV1, TV2 & TV3 but even that's a rare occassion
Don't know. You'll have to try it yourself

Unifi down in Subang Jaya?

EDIT:
Yes, it appears there's an ongoing issue with Unifi in Subang Jaya. I just spoke with their live chat support, and they mentioned there will be intermittent disconnections until 6 AM due to scheduled upgrades they're working on.

This post has been edited by sHawTY: Jul 4 2024, 01:05 AM

Has anyone ordered the Smart Device add-on from UniFi?
How long did it take for you to receive the device after placing the order?

To ensure your issue receives proper attention, please avoid allowing the MCMC ticket to be closed. There should be an appeal option available for you to re-open your case.

Based on my experience, leaving the ticket open will eventually prompt an MCMC personnel to review it directly. Below is an example from my own ticket, where an MCMC representative responded after the ticket remained unresolved for a significant period. At this stage, TM typically prioritizes resolving the issue thoroughly instead of closing the ticket prematurely.



This post has been edited by sHawTY: Aug 5 2024, 11:46 AM

Raise a ticket with MCMC regarding the free speed upgrade. This will upgrade your current 800Mb/s package to 1Gb/s, which includes an upload speed of 500Mb/s, without requiring a contract renewal. The free upgrade is typically completed within 14 working days.

Once the speed upgrade is completed, you can visit TMPoint again to take advantage of the SWU offer.

You can follow my guide on how to submit a ticket to MCMC regarding the free speed upgrade at the following link:

https://forum.lowyat.net/topic/5424552/+2010
If you're using the combo BTU+router, some users are experiencing issues with it. Fortunately, I still have my original BTU, so I use that and keep the new combo BTU+router as spare.

This post has been edited by sHawTY: Aug 5 2024, 05:14 PM

They allowed me to continue using the existing BTU and advised me to keep the new one as a spare. They also configured the new BTU into bridge mode and tested it before repacking it into the box.
The download speed is limited to 920 Mbps, whereas the upload speed consistently reaches the full 500 Mbps.

Ahh, okay
Understood. I already received the email and SMS with the tracking number on 31 July but it's still untraceable until today

Guess I just have to wait a little longer

My previous Smart Device was the 60" Sharp TV and it was delivered within 3 working days. They shipped using Line Clear Express
This time I ordered the ROG Ally, and the SMS from TM mentioned that it's shipped using Line Clear Express too

To be honest, your SWU offering is not really that enticing
Have you tried submitting a termination request to TM? This might get you a better deal with lower monthly charges.

For instance, someone on the forum got a 1Gb/s plan for RM159 with six months free billing.
You can check out the details here: https://forum.lowyat.net/topic/5424552/+3569

This post has been edited by sHawTY: Aug 6 2024, 02:37 PM

This will bypass the sinar project block?
Can we reuse Google/Cloudflare DNS afterwards?

Please ensure that your ticket remains open until you have received the promised speed upgrade. If they (Telekom Malaysia) attempt to mark your case as resolved prematurely, utilize the appeal function to keep the ticket active.

Keeping the ticket open for an extended period will eventually attract the attention of personnel from the MCMC. At this stage, TM will make every effort to resolve the issue appropriately.

You may refer to the example below, where an MCMC personnel responded directly to my ticket.
https://forum.lowyat.net/topic/5424552/+4179

This post has been edited by sHawTY: Aug 9 2024, 03:11 PM

Once the upgrade is completed, you might consider submitting a request for termination to potentially secure the RM159 SWU price.

However, it's advisable to wait at least one to two months before doing so.

A lot of people seem to have managed that.

I made the mistake of adding a smart device to my account before trying it, so I missed out on the lower price.

Manada