That's just an excuse they've recycled before. When I was waiting for my 2018 Turbo upgrade from 100Mb/s to 800Mb/s, they initially moved me to 500Mb/s and falsely claimed that my area didn't support 800Mb/s—even though my neighbor was already at that speed.

I took action by getting my neighbor to share their UniFi account details, and I filed a complaint with the MCMC to expose TM's dishonesty. Surprisingly, just a few hours after I lodged the complaint, TM upgraded my line to 800Mb/s.

You should consider raising a ticket with the MCMC as well. It could make a difference.

Update:
I just received a call from TM to arrange the installation for my speed upgrade from 800Mb/s to 1Gb/s. They will be coming this weekend. For those who haven't yet received their speed upgrade, I recommend following suit and filing a complaint with MCMC.

I raised a ticket yesterday and already received a call for the upgrade today. How's that for proof that TM takes MCMC tickets seriously?

soonwai I only remember you. Perhaps you could tag other users with 800Mb/s who haven't received their speed upgrade yet.

Utter nonsense. I'm paying RM189 for my 800Mb/s, and I'll be receiving the speed upgrade this weekend.

This post has been edited by sHawTY: Apr 23 2024, 03:23 PM

Sure
1st step is to choose the correct options as per the image below



On the next page, this is what I chose:



And as for the complain description, this is my message



Finally, I've added the image below as attachment in "Others"
It may not be the same for you as that image states my current UniFi package



Hope it helps

This post has been edited by sHawTY: Apr 23 2024, 04:52 PM

I'm not quite sure. It's unfortunate that TM doesn't provide this knowledge to all their onsite technicians, especially when it's crucial information for customers who ask for it.

But hey, since I'm only getting 1Gb/s anyway, I can simply repurpose the old BTU. Plus, my home Wi-Fi is still operating on Wi-Fi AC, so I wouldn't be able to fully leverage the 1Gb/s speed anyway!

If the technician can't handle it, I'll simply give it a shot myself.

I am aware of that, but TM ought to enforce bridge setup training for all their outsourced contractors.
While bridge mode might not be a concern for typical home users, it becomes crucial in office environments. Given that many offices rely on their own routers/firewalls that does the PPPoE dial up & DHCP management.

Never knew about Quad9 until today. Thank you for that
Will be testing it tonight. But with the underwater sea cable broken, I doubt it's going to fix much of the issues we're having today

That's great news!
Anyone else who's waiting for the 800Mb/s upgrade should go ahead and raise a ticket with MCMC.

I'm really looking forward to the installation this weekend. Although, I haven't received a call from the TM contractor yet to confirm the finalized schedule.

I'm in the same boat. When they called me on Tuesday, April 23rd, I tried to schedule an appointment for this weekend, but the agent couldn't confirm availability.
I followed up with another call to the helpline 100 this morning to confirm the appointment, but they're still unable to secure one as no contractor has picked up the job yet. It's looking unlikely for this weekend, but keeping my fingers crossed!

This post has been edited by sHawTY: Apr 26 2024, 03:30 PM

My order got cancelled out of the blue. No explanation, no calls, no texts, no emails—nothing at all.
Updated my MCMC ticket with the screenshot for them to explain why.



This post has been edited by sHawTY: Apr 26 2024, 05:34 PM

That seems a bit unfair. Just because our bills are under RM200 doesn't mean we shouldn't get the same upgrade attention. We're all paying customers, after all.

Proof that their explanation is just an excuse for the delayed upgrade

Nope. Still the same

TM has officially confirmed an appointment for my speed upgrade from 800Mb/s to 1Gb/s. Here's hoping for a smooth execution without any hitches.

New ONU with 2.5Gb/s WAN port?

This post has been edited by sHawTY: May 2 2024, 10:31 AM

Agreed, it's much better tonight.
However, it's still not as good as the pre-COVID era where everything loads instantly. After COVID, it seems like they've never really fixed the broken submarine cable.

Excited for my speed boost tomorrow! Even though it won't do squat for latency, hey, it's free! LOL

This post has been edited by sHawTY: May 4 2024, 03:39 AM

Yep. Just finished the upgrade



So to anyone else waiting for their speed upgrade, raise a ticket to MCMC immediately

RM189

No. I spoke with the onsite contractor regarding the ONR with a 2.5Gb/s LAN 1 port. He mentioned that they just completed training on that specific hardware last week.
However, the hardware is not expected to be released until the earliest by the first week of June 2024.

Oh, and the new ONR is actually a completely different hardware, and it comes in black. He showed me a photo of it on his phone.

This post has been edited by sHawTY: May 6 2024, 08:03 AM

Not quite sure as the photo doesn't display the brand.

TM is still using the D-Link DPN-FX3060V with 1Gb/s LAN ports as the replacement ONR.
New ONR with 2.5Gb/s LAN ports is not released yet as stated in my previous post.