Agreed with your suspicion that they don't use actual telephone. VOIP seems rather unreliable.

Very efficient ya. The call was from Singapore?

Not sure if they called me from Singapore. Most probably they were calling from Malaysia.

The fraud agent whom i spoke with was very professional and apologised several times for the inconveniences. So, my transaction amount was too low to trigger facial check with camera but high enough to trigger some manual checks.

It turned out that there were some technical glitches with their telephone system.

I was surprised that a more senior colleague called me again several minutes to ask about my experiences. She reassured that they are still a new digital bank and therefore still learning the patterns of customer service. She stayed late at work to make that call. They were meant to finish at 10pm. I suggested that communication was indispensable for a digital bank as they have no physical offices.

I will still continue to use GX Bank.

selfie verification is not only for transaction limit settings, on and off will be required to do as part of security. that why , grab only support mobile app & no web based.

Nice. Thanks for the update.

the debit card will send out automatically to our mailing address once opened & approved?

u need to apply

you need to explicitly apply for it in order to acknowledge all their T&Cs, PDS, fees and charges, etc

i'm sure if gxbank auto-send the card to you, later you got charged with fees (whatever, whenever), you will feel cheated lah, mistreated la, claim didnt apply for it la, all the 100001 excuses

Damn...I tried a few times. I realize that I am unable to receive funds when Automatic Time Zone (Android) is disabled.

Newly encountered since yesterday. Was never this way when it first launched.

This post has been edited by shawnme: Dec 15 2023, 01:43 PM

direct transfer from gxbank > rize...

1) since fund > 5k, need selfie verification to increase limit. success

2) since fund > 5k, will need another selfie to authorize transfer. success.

anyone subscribed to GrabUnlimited recently and not getting any cashback ?

u will get it after next day or next subscription [ if existing customer]

This post has been edited by cybpsych: Dec 19 2023, 09:42 AM

very confident with themselves huh

normal maintenance and a short one. no major issue that need to be worry. they are most likely preparing for more features and bug fixes.

Weird maintenance timing 😁

11am not the usual 1am like others 😔

a show of strength. no screw ups.

The difference between Malaysia & Singapore run banks @ digital 🔥💪

Ours always got issues / unstable after maintenance

mayb many hav smtg to say on Arab run bank too

just less than 2 hours, won't harm if do maintenance at 11 am. Less error when the maintenance team is fresh rather than sleepy people.


lol....dont compare with that bank.