why u share such blurry pic. card on the way meh? i thought before cny.

Yes on the way for me 🤦‍♀️ before CNY is for open to public

Initial internal testers have theirs on hand already

lol, suddenly change to internal tester pulak.

btw, just share the image from here clearer la. lol

https://www.lowyat.net/2023/311667/gxbank-g...mited-cashback/

Hang error, really strange

Yes, exactly error, so you try again, I didn't & straight away Uninstall the app. How can I trust a buggy bank app with my money

are you using android phone?
used since 1 month on daily basis , no buggy.

Yes

A bit of warning.

GX Bank sent me an email saying that it has locked my account because of multiple transactions.

I transferred funds several times, less than 5k each time, from RIZE to GX Bank.

The LiveChat agent wasn't helpful and asked me to wait for a call from them. There is a contact number in the email but when I dialed the call didn't connect.

It would seem that their system doesn't like multiple transactions

This post has been edited by PseudomonasSA: Dec 14 2023, 07:20 PM

Transfer from Rize same amount or different amount each time?

Transferred same amount 5 times over 2 weeks.
Both accounts have the same account holder name and IC number.

I suspect when the debit card starts running with 1% cashback, there will be lots of restrictions and suspensions.

(No cashback on expenditure with large amounts anyway - insurance premiums, e wallet reloads, and governmental services are already excluded)

I don't mind them running checks. But it is hugely disappointing not being able to speak to someone. The LiveChat is not helpful at all.

Best not to transfer too much into GX Bank to avoid these issues.

RIZE is still paying 4% interest rate per annum from year 2024

This post has been edited by PseudomonasSA: Dec 14 2023, 08:00 PM

bahaya lo if sikit2 they also wanna suspend

Sounds fickle like an ewallet, much less of a bank..

Speaking of which.. I think something is up with my account as well.. I'm not able to transfer in. Tried transferring in from different sources, all same name, but fails.

Update, after a chat with CS, magically it works again.

Received automated email from OCBC, showing "Reason:TRX NOT ALLOW"

This post has been edited by shawnme: Dec 14 2023, 08:56 PM

Hmm...
This is interesting 🤔

Their security is wayyy strict yo..

Sikit2 suspension of account...

Probably they suspect u doing some money laundering 😁

self transfer also block. keep us updated

no issue from my side..multiple transaction per day for several days. i'm been transferring large amount multiple times in a day from Dec 1 - Dec 10. also from rize as i'm migrating all out on rize

This post has been edited by ericlaiys: Dec 14 2023, 08:41 PM

Still no luck in trying to reach the operations team at GX Bank, despite the email asking for a call back.

I contacted them via LiveChat and the General Customer team - who advised that "they cannot say anything or give any information beyond the General Customer Services. You just need to wait for them to call you."

It would appear that there are different teams of customer service. The 24/7 customer service cannot really deal with real issues.

If anyone is doubtful, try call the Operation Team number, a computer will answer the call then it will be total silence..... no one would pick up.

The computer says they are open until 10pm 7 days a week nevertheless.


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GX Bank operations team finally called. They could not hear me then they hanged up.

I would like to complain to BNM via eLink. And GX Bank was not even on the list of banks you could choose.

Beware!


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Damn, they must use cheap VOIP from Singapore.

Go and complaint!

No issue for me in terms of transactions. I top up few times per week also no issue from cimb.

But transfer out sometimes need do the selfie verification thing even though I already raised my transaction limit

GX Bank called me again. We spoke successfully. He was from the Fraud team and just wanted to confirm a DUITNOW transaction. I highlighted that its contact number did not work and was promised a full investigation.