they really caught water fish this time. imagine if 100 customers like that,means 30000 accessories sales.

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Dang... i appriciate that you send out the phone 2 days earlier then expected date for second batch but why DHL and switch you send to phone today when i'm not working....Have to wait for monday then only can receive the phone....

just downloaded it, but it’s also an app ? or am i’m i downloading wrong thing

Dang... i appriciate that you send out the phone 2 days earlier then expected date for second batch but why DHL and switch you send to phone today when i'm not working....Have to wait for monday then only can receive the phone....

According to their store staff, he told me must use the store credit on the same day, for accessories only. I am not sure how true is this staff 's word and it's normal u ask different staff give different answer, but I didn't ask other staff as I can see they are busy to serve customer also.

Thought can use it to offset new Apple Watch series 7, but Apple Watch consider as device not accessories....

Seriously bad shopping experience. Only put a remark stated to convert to store credit in the email after purchase.

Due to this, I haven't pick up the phone yet even it's ready to pick up already.

Try give apple a call and see if they can do anything. Well at least apple should be informed about this cause this is hurting the customer experience of getting an apple product.

Wow, really got it today 11am.

Not bad for 3rd batch PO.

Try give apple a call and see if they can do anything. Well at least apple should be informed about this cause this is hurting the customer experience of getting an apple product.

According to their store staff, he told me must use the store credit on the same day, for accessories only. I am not sure how true is this staff 's word and it's normal u ask different staff give different answer, but I didn't ask other staff as I can see they are busy to serve customer also.

Thought can use it to offset new Apple Watch series 7, but Apple Watch consider as device not accessories....

Seriously bad shopping experience. Only put a remark stated to convert to store credit in the email after purchase.

Due to this, I haven't pick up the phone yet even it's ready to pick up already.

switch also same

Any maxis ROI on 1st Oct still haven't shipped or ready for collect?

I opt for Maxis plan in Machines pre order. So need to pay RM300 deposit upfront. They didn't mentioned this RM300 will not deduct from the balance but it will become as a store credit. So I still have to pay full during pick up, without RM300 deduction.

If they say upfront before I place order still acceptable coz I already know it to decide whether to proceed or not. But according to their website T&C, no such info saying deposit will turn into store credit after successful pre order.

Sigh... if I still haven't buy accessories still can use it to buy accessories. But I have already bought two casing, 2m cable, MagSafe charger... during 10.10 sale. So nothing to buy already. Don't know how to utilise it.

Anyone need to buy something from Machines? Use my store credit.

I would've wanted to help you if AirPods Pro 2.0 is launched like today

Even so they only allow to use on accessories lol! Terrible machines with their policy...

I read through their T&C on their website before placing order. I select preorder for Maxis as they have separate normal order and Maxis order. Then after input my details, they even have an option for me to tick for the free extended warranty (HSBC, UOB, Standard Chartered credit card instalment). Since it's free and I have the credit card, of course I just ticked and proceed to payment.

I was shocked after order confirmed and the email stated as below:
Thank you for your purchase!
Maxis customer service will contact you within 72 hours.
*When you qualify for Maxis plan, the RM300 will be converted to store credit.

From there only they say RM300 deposit will become store credit... and that's after you paid only will know when receive order confirmed email.

They after further communicate with them, confirmed the RM300 deposit cannot offset the purchase during pick up. Furthermore, they said this is Maxis plan, cannot use credit card offer, so no extra extended warranty.... Then their website give the options to choose during the pre order....

End up what they listed in website (the extra 1 year warranty) cannot fulfilled. And what they never mentioned in T&C will applied after deposit paid (convert to store credit)

I have sent them all these evidence (screenshots) but they are not gonna admit it although I have proof what their mistake in the first place and not my problem at all.

Any comment from you guys over this?

Not to mentioned it's so difficult to communicate with them, no reply and take ages to reply no matter in FB messenger, WhatsApp or email. Those who order from Machines I believe you know how I feel when you try to follow up your order status with them.

Ya. AirPods consider as accessories