Just sharing the "fun" of MNP / porting into Hotlink Internet 365 from Digi Next 15:
1. on Hotlink website, initiated MNP
2. 3 days later SIM arrived via courier - good service, called ahead & stuff to ensure i'll be around
3. 4th day:
a. 10am+ received SMS from Digi on whether i wish to port out, and must reply "Y" to the SMS within 3-4 hours. Done
b. 5pm+ received SMS from Digi "Sorry your request was rejected. CUSTOMER NUMBERS ARE TEMPORARILY DISCONNECTED - INVOLUNTARY. Please call 016-2211800 for help".
sigh.. called & was told nothing was wrong with my prepaid - still valid until mid Sep. I was instructed to call Maxis to try to port-in again
c. Called Maxis / Hotlink 1300820120. Ms Kavitha told me i need to WALK-IN to Maxis Centre to request to try port-in again.
good lord..
keep in mind - initiated via Internet & i've already a Hotlink SIM + my current Digi Prepaid no issue on payment & no contract + pandemic MCO in Selangor now & need to go to Maxis Centre.
both businesses' processes & control people should be shot in the head

Ahh, that explain alot. I been trying to MNOP my mum Digi Prepaid to Hotlink using the web... but never able to complete the checkout. Always hangs after IC verification and second TAC.