Just sharing the "fun" of MNP / porting into Hotlink Internet 365 from Digi Next 15:
1. on Hotlink website, initiated MNP

2. 3 days later SIM arrived via courier - good service, called ahead & stuff to ensure i'll be around

3. 4th day:
a. 10am+ received SMS from Digi on whether i wish to port out, and must reply "Y" to the SMS within 3-4 hours. Done

b. 5pm+ received SMS from Digi "Sorry your request was rejected. CUSTOMER NUMBERS ARE TEMPORARILY DISCONNECTED - INVOLUNTARY. Please call 016-2211800 for help".
sigh.. called & was told nothing was wrong with my prepaid - still valid until mid Sep. I was instructed to call Maxis to try to port-in again

c. Called Maxis / Hotlink 1300820120. Ms Kavitha told me i need to WALK-IN to Maxis Centre to request to try port-in again.

good lord..
keep in mind - initiated via Internet & i've already a Hotlink SIM + my current Digi Prepaid no issue on payment & no contract + pandemic MCO in Selangor now & need to go to Maxis Centre.

both businesses' processes & control people should be shot in the head

This post has been edited by wongmunkeong: Sep 3 2021, 07:21 PM

oof.. misery loves company

in a normal-world, ok la but nowadays.. pandemic / phase 1 / entah xxxmco version xx
ooof
ya going to Sunway Pyramid tomorrow - if anything, i can run downstairs to Digi / upstairs to Maxis alternatively till solved or i port to UMobile

---
Updated 04/09/2021 - After coming back from Maxis Centre in Sunway Pyramid:
1. Met with a Mr Shah - he was shocked that the CS told me to go physically to a Maxis Centre to trigger a port-in again. Based on his feedback - not needed AND even so, CS should check with backend first

coz
2. Apparently a whole bunch of Digi numbers cannot be ported over (system to system issue) until 10th Sep+/-. Ya smell BS right BUT he shared a write-up from the backend. oof..

3. Thus, fellow forumers MNP/porting into Maxis from Digi - take note the donkey issue for now until 10/9/2021 +/-

Hope the above sharing helps lessen others' pains.. drove all the way there just for this..

This post has been edited by wongmunkeong: Sep 4 2021, 10:46 AM

omg...

courier guy did check my ic

https://www.the-qrcode-generator.com/

try typing the serial # into a QR code generator (above - use FREE TEXT) and then scan it?
just thinking ways around it ya - havent tried before for such specific hotlink pantas issue XD

i'm using private dns = dns.adguard.com , which uses port 53 or if blocked, 5353
no issues
on xiaomi 12T

This post has been edited by wongmunkeong: Jan 16 2023, 05:53 PM

yup, i just bought 1 last month or so for my kid, then changed plan to Pantas and bought the 365 plan + 365 Internet