What the fxxx connection without internet which is happening right now?

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Salam semua.
Bertemu lagi dengan saya dalam rancangan Masalah Sambungan Unifi ke International Server. Masalah yang sama berlaku pada tahun lepas bulan Mei juga anda boleh rujuk pada post saya sebelum ini : https://amirazman.my/masalah-sambungan-unifi-ke-ovh-hosting.
Sejak 7 Mei lagi saya perasan connection Unifi dah bermasalah untuk ke sesetengah server (yang saya perasan ke Singapore) seperti Digital Ocean, Linode dan OVH Hosting yang kebanyakannya daripada kita akan guna.
Ya, Unifi user sahaja. User lain seperti TIME, wireless Celcom atau sebagainya tidak terkesan.
Apakah impak daripada masalah connection ini ?
1. Latency/ping connection pengguna Unifi untuk ke server luar berkemungkinan tinggi. Apabila ini berlaku, website akan jadi lebih perlahan untuk diakses daripada biasa.
Cara semak ? Ping IP server anda. Kebiasaannya isu ni berlaku pada waktu malam 9-11 malam, tetapi mungkin boleh berlaku juga pada waktu siang kadangkalanya (depends on Unifi issue).
Sepatutnya latency jika ke Singapore mungkin paling tinggi pun mencecah 50ms, tetapi apabila isu ni berlaku, boleh mencecah sehingga 500ms.
2. Kadangkala terdapat packet loss/request time out. Jadi faham-fahamlah bila packet loss berlaku, maksudnya website mungkin akan dipaparkan down atau sebagainya Jika packet loss berlaku dalam tempoh masa yang panjang.
3. Anda sendiri akan perasan delay berlaku apabila melakukan connection ke server seperti menggunakan terminal atau sebagainya.
Ini hanyalah informasi kepada semua, mungkin ada yang perasan dan kesah, atau ada yang tidak kesah kerana merasa tidak affect website anda sekalipun.
Macam biasa, saya dah pun buka laporan kepada pihak Unifi, tetapi mungkin akan ditutup seperti tahun lepas. Isu ni selesai pun lepas saya report ke SKMM tetapi tiada informasi yang detailed dan jelas diberikan kepada saya.
Dan tahun ini, berlaku lagi, sama juga pada bulan Mei. Jika anda merasakan anda terkesan dengan isu ini, mungkin anda juga boleh sama-sama membuat laporan kepada pihak Unifi.
Atau mungkin sebagai informasi tambahan sahaja sekiranya anda tidak terkesan dengan isu ini.
*** Kadang-kadang, bukan server hosting kita yang bermasalah, tapi connection dari ISP yang bermasalah. Sekian.
*** Data pada gambar berdasarkan dari smokeping OVH dan SG GS





Kemaskini : 25 Mei 2021.
Saya menerima panggilan daripada TM mengenai laporan yang saya buat. Katanya, pihak teknikal mengatakan mereka tidak boleh berbuat apa-apa dan minta saya untuk menghubungi hosting server yang digunakan. Saya minta mereka untuk forward isu ni sekali lagi memandangkan isu ini pernah diselesaikan pada tahun lepas dan saya nyatakan mengenai route optimization dan informasi daripada beberapa senior hosting company di Malaysia.
Selain daripada menggunakan OVH Hosting dan Digital Ocean, baru-baru ini saya ada cuba juga membuat pembelian server dari Alibaba Cloud untuk menguji latency/ping daripada mereka. Daripada result pingplotter saya pada malam ini, ianya juga agak mengecewakan seperti dibawah.



**Penafian. VPS ni kosong. Takda install apa-apa. Memang beli setakat nak test ping sahaja.
Tidakkah anda pelik, isu ini berlaku kepada pengguna Unifi sahaja, tetapi tiada masalah untuk pengguna ISP lain untuk mengakses server tersebut seperti TIME Fibre, Celcom, Digi, YTL (YES) dan sebagainya ?
** Saya minta anda yang mempunyai isu lebih kurang sama, berikan informasi server seperti IP dan sebagainya kerana saya akan gunakan post ini sebagai informasi serta rujukan kepada pihak TM. Informasi daripada saya mungkin hanya merangkumi beberapa jenis server yang sering digunakan oleh web developer sahaja yang mana kebanyakannya menggunakan server di Singapore.

Komen isu anda disini : https://amirazman.my/masalah-sambungan-unif...erver-singapore . Saya akan gunakan maklumat pada post tersebut untuk dihantar kepada pihak TM atau SKMM jika perlu.

Zimbabwe.
Malaysia's close cousin in terms of style of government. Soon to be similar inflation rates, and similar national ISP customer service quality.

They would not admit that there are problem with their own routing. Those who post a comment on their unofficial pages will be deleted and banned. Most of their staff, agent and contractor at the unofficial page will gather together then post ‘ok je, aku punya line ok je’ and they will start to blame the user that this problem lies within their own equipment. Router problem, not connecting to 5ghz band, use lan cable, phone and computer not ‘power’ enough, why you access the illegal stream, too many user at your home, people steal your wifi yada yada...

Yeah same thing for me. I even wrote a whole essay with tracert log screenshot every time, every single night, same issue, every single screenshot and log evidence pointing that Unifi is having the same latency issue consistently throughout the month. All Unifi responded with is the same bullshit standard response, reset IP etc kind of bullshit.
The truth is there's something wrong with Unifi routing servers. Why? It's because the latency issue can simply be fixed by using VPN or select the right DNS for IPV4 and IPV6.

This is getting ridiculous lah. I thought my router something wrong , so I swap it with the stock router. same problem. using LAN cable also same problem. swap pc laptop also same problem.

Paid so much but got bad service.

   

becos we overpay them for such service in another way they think we deserve for such quality, since majority no complain and only minority like us complaint on them.

if you lodge report via TM side they wont bother to follow up.. the only way is report to MCMC and directly call up MCMC every fewdays ask for explanation from them.

Overpay for service is one thing. Here we are overpaying for no service.
Worse yet, there's nothing to hold TM accountable. Poor routing, they can always hide behind the "best effort" words mentioned in the contract. Poor customer service, they can hide behind "MCO, so reduced support staff" crap.

Previously, the was discussion by Gobind and MCMC people to make ISPs accountable and scrap this best effort nonsense, but nothing came of it. Then backside government took over. Rest is history. Basically now if you want to advise your friends for Unifi costs, always tell them to budget 5USD extra for VPN in addition to monthly TM bill.
I think it's better to just gather all the traceroutes and complaints and send to a local news outlet like Malaysiakini. These kind of Crony Sdn Bhd companies will only fix things if shamed in public.

"best efford" is quoted by MCMC anyway, that why TM tend to ignore routing issue n their customer service just had basic or no knowledge at all..

gobind did utmost a great job for all user, unfortunately...

i think is a good idea to expose them to mainstream, but i don't think mainstream will made it at headline.. unless there are majority like us keep retweet it in social media and tagging them in.

As mentioned before, their staff/contractor will always blame the end user instead. Speedtest to local server sure la okay! Haihh..

As mentioned before, their staff/contractor will always blame the end user instead. Speedtest to local server sure la okay! Haihh..

Link them to this post, or mine. Almost everyday I pingplotter. Tell them, They can teamviewer me 'LIVE' or I can create 'LIVE' or anything to proof this issue.

2021 problem : https://amirazman.my/masalah-sambungan-unif...erver-singapore.

2020 problem  (last year) : https://amirazman.my/masalah-sambungan-unifi-ke-ovh-hosting.

For MCMC website, I dont know I have issue checking from last year. It looks like their website hang or what. Nothing happens if we click 'Semak/Check'. I remember last year I encounter this too. So hard to access the report.