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 Unifi Connection Issue to International Server, Occured usually at night 9-11pm

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go626201
post Jun 3 2021, 10:09 PM

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QUOTE(heLL_bOy @ Jun 3 2021, 10:04 PM)
the vpn server blocked icmp
*
Yes,but can confirm latency of the last 2 node which should be the gateway of the singnet network.
zuozi
post Jun 3 2021, 10:16 PM

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QUOTE(heLL_bOy @ Jun 3 2021, 10:08 PM)
own infrastructure having their own IP-transit/peering at their owns
TIME
Maxis
Celcom
Digi/Umobile/Redtone sharing TM infrastructure IP-transit/peering.
*
Time I know have their own infrastructure,but maxis hmm most home and office still need TM guy drop by only maxis can do the rest
GOPI56
post Jun 3 2021, 10:17 PM

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QUOTE(heLL_bOy @ Jun 3 2021, 08:04 AM)
the vpn server blocked icmp
*
You can try use nping but you must have Nmap installed on your device.
heLL_bOy
post Jun 3 2021, 11:43 PM

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QUOTE(zuozi @ Jun 3 2021, 10:16 PM)
Time I know have their own infrastructure,but maxis hmm most home and office still need TM guy drop by only maxis can do the rest
*
maxis/celcom/digi fiber all are renting port from TM, of cos they need TM to do for them.

zuozi
post Jun 4 2021, 12:22 AM

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QUOTE(heLL_bOy @ Jun 3 2021, 11:43 PM)
maxis/celcom/digi fiber all are renting port from TM, of cos they need TM to do for them.
*
meaning malaysia only 2 company have their own infrastructure TIME and TM , the rest just pricing monopoly ? like SG big boss still singtel i guess
after some google search sg and hk handle main network pop / peering / transit path
https://en.wikipedia.org/wiki/Internet_in_Malaysia

anyway learn something new hahaha

This post has been edited by zuozi: Jun 4 2021, 12:32 AM
G-17
post Jun 4 2021, 12:46 AM

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Wah, today I forgot to activate my VPN after updating my phone and reboot, and only now realized how bad Unifi has been. At fist I though VPN issue, but I double checked same sites on my laptop and they were fine. Only then noticed there was no VPN icon on the iPhone's status panel. It's terrible without my VPN. Latency was a bit higher than off-peak hours, DNS resolution times was actually still okay - I have ORENcloud's DNS (which upstreams to Cloudflare) set on my home router, so maybe that makes some difference - but a lot of the media content on US and EU based sites took forever to load, suggesting CDN bottleneck somewhere. Dunno. After turning VPN back on things were much better.

Just want to thank Candy12 and heLL_bOy for their insight. Back when I having issues with my VPN provider's (Mullvad) M247 SG servers, I shared the link to that peering/upstream graph thread Candy12 started with their support staff. From there they probably did their own investigations and I don't know what they did, but my connection has been good (crossing fingers) so far. Previously, when doing a fast.com speed test while connected to M247-SG server, the info would read SG-HK (Tsuen Wan or something), and now it's SG-DE (Frankfurt). Maybe that's part of their solution, dunno. The max speed is slightly lower now - between 250 to 350mbps download from a Unifi500 connection, but my router is quite far away so have to take that bandwidth hit into account as well - but at least it's consistent throughout the day compared to previously where it was almost line speed during off-peak hours and 2001 dial-up speed/ping during peak hours. XD


Touch wood I haven't jinxed myself by posting this. >_<

This post has been edited by G-17: Jun 4 2021, 12:55 AM
heLL_bOy
post Jun 4 2021, 01:03 AM

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QUOTE(zuozi @ Jun 4 2021, 12:22 AM)
meaning malaysia only 2 company have their own infrastructure TIME and TM , the rest just pricing monopoly ? like SG big boss still singtel i guess
after some google search sg and hk handle main network pop / peering / transit path
https://en.wikipedia.org/wiki/Internet_in_Malaysia

anyway learn something new hahaha
*
Time infrastructure is limited coverage due restriction by Gov cos they protecting TM biz portfolio, this is why the rest provider need to rent from them and always have limited port to this operator.

Allo is coming expand... there will some competition in between TM and TNB soon but still is under Gov

SG is different then msia.. SG fiber port is manage by netlink trust subsidiary company from Singtel but 1 thing is their fiber is OPEN market you free to choose any provider you like and no issue like "NO PORT" "FULL PORT" nonsense unlike msia TM control whole almost 80% fiber market excluded TIME.


heLL_bOy
post Jun 4 2021, 01:09 AM

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QUOTE(G-17 @ Jun 4 2021, 12:46 AM)
Wah, today I forgot to activate my VPN after updating my phone and reboot, and only now realized how bad Unifi has been. At fist I though VPN issue, but I double checked same sites on my laptop and they were fine. Only then noticed there was no VPN icon on the iPhone's status panel. It's terrible without my VPN. Latency was a bit higher than off-peak hours, DNS resolution times was actually still okay - I have ORENcloud's DNS (which upstreams to Cloudflare) set on my home router, so maybe that makes some difference - but a lot of the media content on US and EU based sites took forever to load, suggesting CDN bottleneck somewhere. Dunno. After turning VPN back on things were much better.

Just want to thank Candy12 and heLL_bOy for their insight. Back when I having issues with my VPN provider's (Mullvad) M247 SG servers, I shared the link to that peering/upstream graph thread Candy12 started with their support staff. From there they probably did their own investigations and I don't know what they did, but my connection has been good (crossing fingers) so far. Previously, when doing a fast.com speed test while connected to M247-SG server, the info would read SG-HK (Tsuen Wan or something), and now it's SG-DE (Frankfurt). Maybe that's part of their solution, dunno. The max speed is slightly lower now - between 250 to 350mbps download from a Unifi500 connection, but my router is quite far away so have to take that bandwidth hit into account as well - but at least it's consistent throughout the day compared to previously where it was almost line speed during off-peak hours and 2001 dial-up speed/ping during peak hours. XD
Touch wood I haven't jinxed myself by posting this. >_<
*
those DNS resolver will point different location not the nearest sometime, unlike Cloudflare/Google/Opendns which will point nearest location for you and that why you experiencing some slowdown.

good to hear that they resolved the issue and getting the speed back... 250-350Mbps is great enough since you using public vpn not private vpn biggrin.gif biggrin.gif
G-17
post Jun 4 2021, 10:38 AM

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QUOTE(heLL_bOy @ Jun 4 2021, 01:09 AM)
those DNS resolver will point different location not the nearest sometime, unlike Cloudflare/Google/Opendns which will point nearest location for you and that why you experiencing some slowdown.
Sorry, maybe I wasn't clear before. What I meant was that non-VPN performance using ORENcloud's DNSKu on router was actually better than Cloudflare DNS on router. I have no idea why. Maybe whatever nearest node Cloudflare is pointing me is having problems.

QUOTE(heLL_bOy @ Jun 4 2021, 01:09 AM)
good to hear that they resolved the issue and getting the speed back... 250-350Mbps is great enough since you using public vpn not private vpn  biggrin.gif  biggrin.gif
*

Yeah, so far I'm happy. Anything around the 200mbps+ during night/TM-throttling hours is already very good for our 3rd-world country crony-powered internet.
Now morning it's even better, although I cheated a bit and had laptop sitting close to the router. I wish I could get these speeds on my iPhone as well, but I think it's some advantage of Linux where the WireGuard module is built into the kernel.

Anyway, fingers crossed this lasts for me.

This post has been edited by G-17: Jun 4 2021, 10:41 AM
iCare
post Jun 4 2021, 11:14 AM

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QUOTE(hostingmalaya @ May 30 2021, 11:54 PM)
Since I already reported to MCMC, I remembered last year when I up this case in MCMC.

Got 1 people commenting at my last year post and arguing about this. In comment section here : https://amirazman.my/masalah-sambungan-unifi-ke-ovh-hosting.

The last day we arguing in comment section, then the issue then gone.

So I dont know, this time I might get this 'attack' again in here : https://amirazman.my/masalah-sambungan-unif...erver-singapore since I use this as detailed info in MCMC report. Haha
*
Shah kurang ajar tu tak da reply pula dekat artikel baru saudara.. tongue.gif

Kenapa tak viral lagi isu ni. Hampir segala mak datuk nenek guna TM dekat Malaysia ni. come on la, banyak wartawan bertapa/lurk dekat lowyat ni aku tahu. Yang orang TM pun banyak buat2 bodoh dalam ni. MCMC pun ada lurk.

Tapi terima kasih banyak2 sebab kibarkan masalah dari zaman dinosaur TM punya international routing ni, terutamanya ke Temasek nun, sebab semua nak ke Temasek atau Hongkong laluan antarabangsa internet.

Patutnya kalau ke Temasek tu boleh serendah 15-16 ms latency, tapi TM punya routing paling rendah pun 2x ganda dari sepatutnya. Memang haram jadah.
TShostingmalaya
post Jun 4 2021, 11:55 AM

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QUOTE(iCare @ Jun 4 2021, 11:14 AM)
Shah kurang ajar tu tak da reply pula dekat artikel baru saudara..  tongue.gif

Kenapa tak viral lagi isu ni. Hampir segala mak datuk nenek guna TM dekat Malaysia ni. come on la, banyak wartawan bertapa/lurk dekat lowyat ni aku tahu. Yang orang TM pun banyak buat2 bodoh dalam ni. MCMC pun ada lurk.

Tapi terima kasih banyak2 sebab kibarkan masalah dari zaman dinosaur TM punya international routing ni, terutamanya ke Temasek nun, sebab semua nak ke Temasek atau Hongkong laluan antarabangsa internet.

Patutnya kalau ke Temasek tu boleh serendah 15-16 ms latency, tapi TM punya routing paling rendah pun 2x ganda dari sepatutnya. Memang haram jadah.
*
Tu yang setahun lepas punya, bulan Mei 2020. Tak tahulah tahun ni dia masih kerja dengan TM atau tidak, atau dia dah start realize isu ni affected pada scale yang besar agaknya. Nak ikut MSQoS TM yang lama susahla sebab takda pun sebut quality ke Singapore sedangkan sepatutnya quality ke Singapore terbaik sebab sana antara main network route dari Malaysia. Kalau tak silap SKMM ada proposed MSQoS revision dalam bulan April tahun ini. Sepatutnya kena ada tambahan quality ke Singapore dan juga main network route dari Malaysia juga.
PRSXFENG
post Jun 4 2021, 01:09 PM

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QUOTE(zuozi @ Jun 4 2021, 12:22 AM)
meaning malaysia only 2 company have their own infrastructure TIME and TM , the rest just pricing monopoly ? like SG big boss still singtel i guess
after some google search sg and hk handle main network pop / peering / transit path
https://en.wikipedia.org/wiki/Internet_in_Malaysia

anyway learn something new hahaha
*
From what I know, yes the main infrastructure is basically just TM and TIME, and also Allo being a new comer.
With that said each isp (TM, Maxis, TIME, Allo) have their own peering arrangements, hence how Maxis isn’t really affected by this despite mostly using TM infrastructure.

And well, something is up with TM’s peering that’s causing these high latency issues.

Technically Celcom and Maxis have their own infrastructure but at a really small scale. Celcom has their Celcom Timur Sabah thing and Maxis you can see rarely in some high rise.
But still, TM is the one with the largest coverage.

RallyNight
post Jun 4 2021, 03:16 PM

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QUOTE(hostingmalaya @ Jun 3 2021, 06:54 PM)
3 Petang adalah sikit2, for me this still acceptable la. Lets see tonight how it goes.

user posted image

user posted image
*
Today lagi worst, start lag at 12pm
go626201
post Jun 4 2021, 03:19 PM

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QUOTE(RallyNight @ Jun 4 2021, 03:16 PM)
Today lagi worst, start lag at 12pm
*
Not seeing on my end. all normal at this current time.
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heLL_bOy
post Jun 4 2021, 03:30 PM

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QUOTE(RallyNight @ Jun 4 2021, 03:16 PM)
Today lagi worst, start lag at 12pm
*
try get another unifi ip range... so far everything working fine not even random spike
TShostingmalaya
post Jun 4 2021, 05:16 PM

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QUOTE(RallyNight @ Jun 4 2021, 03:16 PM)
Today lagi worst, start lag at 12pm
*
From the same data :
No issue from Network SG GS : http://network.sg.gs/smokeping/?target=Malaysia.TMNet
But just a few minute spike from OVH : http://sgp.smokeping.ovh.net/smokeping?target=APAC.AS4788

or did u tried what website or IP ?
RallyNight
post Jun 4 2021, 05:19 PM

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QUOTE(hostingmalaya @ Jun 4 2021, 06:16 PM)
From the same data :
No issue from Network SG GS : http://network.sg.gs/smokeping/?target=Malaysia.TMNet
But just a few minute spike from OVH : http://sgp.smokeping.ovh.net/smokeping?target=APAC.AS4788

or did u tried what website or IP ?
*
I tried port to akamai to zenimax server
Almost no connect. :/
asellus
post Jun 4 2021, 07:56 PM

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Last night MyIX connectivity seems to have been resolved. Let's see if the problem really goes away tonight.


Update: Seems to be OK for now.

This post has been edited by asellus: Jun 4 2021, 09:02 PM
TShostingmalaya
post Jun 4 2021, 09:29 PM

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Almost the same as yesterday. But I could say, this 2 days are quite almost the best day since 1 month ago. Haha.
Chiggah
post Jun 5 2021, 12:47 PM

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This is something I've been noticing too

My router gets disconnected for like 10-15 seconds then reconnects again. (Not the long wait where you have to wait 5-10 minutes after rebooting router/model)

TM Modem does not disconnect.

So, after that I notice my IP changes because game will ask for 2FA if IP is different from usual.

Is this Unifi's method to kick users off the 'good' IP pool ?

This post has been edited by Chiggah: Jun 5 2021, 12:48 PM

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