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 Unifi Connection Issue to International Server, Occured usually at night 9-11pm

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Haru97
post Jun 8 2021, 10:35 PM

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QUOTE(a_capybara @ Jun 8 2021, 10:32 PM)
Ping to Singapore at 9-11pm seems to have "improved", but routing to Japan has gone to hell.

user posted image
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Hhahahaha they cut all the other lines to japan to improve Singapore lines, RIP. But the problem at singapore is the most serious, a lot of datacenters and websites depend on it.
The.Lucas.DaY
post Jun 8 2021, 10:46 PM

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QUOTE(a_capybara @ Jun 8 2021, 10:32 PM)
Ping to Singapore at 9-11pm seems to have "improved", but routing to Japan has gone to hell.
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Ping still high, but speed is okay
user posted image

This post has been edited by The.Lucas.DaY: Jun 8 2021, 10:47 PM
JimbeamofNRT
post Jun 8 2021, 11:22 PM

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QUOTE(iCare @ Jun 7 2021, 11:37 PM)
Makin teruk ada la. Ni kes TM sabotaj diri sendiri ke ni? entah2 hari tu yang potong kabel kot gang2 dia sendiri juga. Dah kena tangkap tak yang katanya potong kabel tu?

TIME routing ke Temasek juga yang elok.  ~20ms dan ke bawah setiap masa, setiap waktu , setiap hari latency ke Temasek. Kenapa TIME licin je latency ke Temasek? Diorang guna bomoh ke wahai TM? saja tanya.

Dah tau Temasek tu bolot banyak hub server asia ni, dok buat tak tahu pula dengan masalah routing ke sana sekarang. Sial.
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QUOTE(G-17 @ Jun 8 2021, 12:35 AM)
Overpay for service is one thing. Here we are overpaying for no service.
Worse yet, there's nothing to hold TM accountable. Poor routing, they can always hide behind the "best effort" words mentioned in the contract. Poor customer service, they can hide behind "MCO, so reduced support staff" crap.

Previously, there was some discussion by Gobind and MCMC people to make ISPs accountable and scrap this best effort nonsense, but nothing came of it. Then backside government took over. Rest is history. Basically now if you want to advise your friends for Unifi costs, always tell them to budget 5USD extra for VPN in addition to monthly TM bill.
I think it's better to just gather all the traceroutes and complaints and send to a local news outlet like Malaysiakini. These kind of Crony Sdn Bhd companies will only fix things if shamed in public.
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Accountability.

TM

can only choose one.

--------

since Gobind gone TM u turn kembali ke old habit.
JimbeamofNRT
post Jun 8 2021, 11:29 PM

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QUOTE(AjkR06 @ Jun 8 2021, 07:41 AM)
As mentioned before, their staff/contractor will always blame the end user instead. Speedtest to local server sure la okay! Haihh..
» Click to show Spoiler - click again to hide... «

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imagine all these speed test I did was to local server ( cyber, KL ), and I got 1/3 speed from what I paid

tonight lagi best. dropped under 60Mbps. also the same routine, swap router, swap pc, laptop, device. using wifi then LAN cable also got similar results

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G-17
post Jun 8 2021, 11:41 PM

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QUOTE(JimbeamofNRT @ Jun 8 2021, 11:29 PM)
imagine all these speed test I did was to local server ( cyber, KL ), and I got 1/3 speed from what I paid

tonight lagi best. dropped under 60Mbps. also the same routine, swap router, swap pc, laptop, device. using wifi then LAN cable also got similar results

TM Rep: Best effort, sir. Thank you for your call. Bye.
You: bangwall.gif
TM Boss: whistling.gif
Wee Ka Siong: icon_idea.gif

This post has been edited by G-17: Jun 8 2021, 11:44 PM
JimbeamofNRT
post Jun 8 2021, 11:45 PM

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QUOTE(G-17 @ Jun 8 2021, 11:41 PM)
TM Rep: Best effort, sir. Thank you for your call. Bye.
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best effort.

and yet they are very efficient when it comes to disconnect our line should we pay a bit late.
heLL_bOy
post Jun 8 2021, 11:54 PM

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QUOTE(Haru97 @ Jun 8 2021, 10:28 PM)
Today I dont know what magic TMNet is doing, but it somehow lowered the ping but tons of packet losts. From my OVH server I can see they are now routing throuh Hurricane Electric. Even NewMedia express server is not routed through SGIX anymore, its through 100GE hurricane electric. Is it good or is it bad news for us?

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newmedia had rerouted using HE.net at past 2week ago, b4 was using SGIX and MYIX.

just notice OVH also routed via Equinix SG to HE.net

good is they had rerouted to different transit or peering for temporarily.
bad is you won't know this reroute can last how long? if those hosting/provider decide cancel the reroute it will back to square.

This post has been edited by heLL_bOy: Jun 8 2021, 11:56 PM
heLL_bOy
post Jun 8 2021, 11:57 PM

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QUOTE(hostingmalaya @ Jun 8 2021, 09:59 PM)
Today so far the best ping, but so many packet loss.

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cloudflare SG traffic back to square again after last few days reroute change.

so there is no permanent fixed by TM if the hosting/provider decide to cancel TM reroute.

This post has been edited by heLL_bOy: Jun 8 2021, 11:58 PM
go626201
post Jun 9 2021, 12:46 AM

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QUOTE(heLL_bOy @ Jun 8 2021, 11:54 PM)
newmedia had rerouted using HE.net at past  2week ago, b4 was using SGIX and MYIX.

just notice OVH also routed via Equinix SG to HE.net

good is they had rerouted to different transit or peering for temporarily.
bad is you won't know this reroute can last how long? if those hosting/provider decide cancel the reroute it will back to square.
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HE.net to Unifi also not stable one...
Last time ovh to unifi via HE.net also alot of problem....
heLL_bOy
post Jun 9 2021, 01:33 AM

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QUOTE(go626201 @ Jun 9 2021, 12:46 AM)
HE.net to Unifi also not stable one...
Last time ovh to unifi via HE.net also alot of problem....
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becos that pipe previously used traffic via EU... but since now most of EU traffic via He.net connection are via SG to HKG then back to MY.

maybe will lesser congestion... but i feel it wont last long also since TM pay them flat rate charges.
Haru97
post Jun 9 2021, 08:59 AM

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QUOTE(heLL_bOy @ Jun 9 2021, 01:33 AM)
maybe will lesser congestion... but i feel it wont last long also since TM pay them flat rate charges.
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According HE, their IP Transit costs $0.09 per mbps.
Considering TMNet only have 100GE with HE, it will just cost roughly : -

100GE * 1024 = 102400 Mbps
102400 * 0.09 = USD9216

100GE ONLY costs Telekom Malaysia USD9216 per month, this is LITTLE compare to what we all give TMNet how much per month. They can easily slaughter this congested problem by signing up 5 x 100GE lines and load balance the whole thing. Consider 5 x 9216 = USD 46,080. Still LITTLE compare to what malaysians paid for the internet. Telekom malaysia eat all our money can give shit service, this is how greedy of them.
shaun_kok
post Jun 9 2021, 09:38 AM

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QUOTE(Haru97 @ Jun 9 2021, 08:59 AM)
According HE, their IP Transit costs $0.09 per mbps.
Considering TMNet only have 100GE with HE, it will just cost roughly : -

100GE * 1024 = 102400 Mbps
102400 * 0.09 = USD9216

100GE ONLY costs Telekom Malaysia USD9216 per month, this is LITTLE compare to what we all give TMNet how much per month. They can easily slaughter this congested problem by signing up 5 x 100GE lines and load balance the whole thing. Consider 5 x 9216 = USD 46,080. Still LITTLE compare to what malaysians paid for the internet. Telekom malaysia eat all our money can give shit service, this is how greedy of them.
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If this is the case, TM can easily add RM1 mil/month to greatly improve internet bandwidth and connectivity for their residential customers, which this will eventually benefit both TM and their customers. And even with that, it is just around 1% of their net profits (if they decide to maintain the existing pricing). Kedekut gila lah TM ni.
shaun_kok
post Jun 9 2021, 09:38 AM

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Double post

This post has been edited by shaun_kok: Jun 9 2021, 09:39 AM
heLL_bOy
post Jun 9 2021, 10:17 AM

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QUOTE(Haru97 @ Jun 9 2021, 08:59 AM)
According HE, their IP Transit costs $0.09 per mbps.
Considering TMNet only have 100GE with HE, it will just cost roughly : -

100GE * 1024 = 102400 Mbps
102400 * 0.09 = USD9216

100GE ONLY costs Telekom Malaysia USD9216 per month, this is LITTLE compare to what we all give TMNet how much per month. They can easily slaughter this congested problem by signing up 5 x 100GE lines and load balance the whole thing. Consider 5 x 9216 = USD 46,080. Still LITTLE compare to what malaysians paid for the internet. Telekom malaysia eat all our money can give shit service, this is how greedy of them.
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i feel TM don't have much balancing on their international gateway

TM depend too much on HE.net IP transit at 65% rate @ mostly is 100Gbps port
-SG
-HKG
-JP
-SAN JOSE,USA
-MARSEILLE

less favoured IP-transit that TM using 35% rate @ either 10Gbps port and 40Gbps
Cogent - HKG , MARSEILLE
Telia - LAX . MARSEILLE
CW - HKG , MARSEILLE
NTT - HKG
TATA - exchange traffic
PCCW - HKG
Telstra - exchange traffic

This post has been edited by heLL_bOy: Jun 9 2021, 10:25 AM
BenYeeHua
post Jun 9 2021, 02:51 PM

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QUOTE(heLL_bOy @ Jun 9 2021, 10:17 AM)
i feel TM don't have much balancing on their international gateway

TM depend too much on HE.net IP transit at 65% rate @ mostly is 100Gbps port
-SG
-HKG
-JP
-SAN JOSE,USA
-MARSEILLE

less favoured IP-transit that TM using 35% rate @ either 10Gbps port and 40Gbps
Cogent - HKG , MARSEILLE
Telia - LAX . MARSEILLE
CW - HKG , MARSEILLE
NTT - HKG
TATA - exchange traffic
PCCW - HKG
Telstra - exchange traffic
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I can comment on PCCW, PCCW always break during Taobao big sale, when lot of Malaysian are browsing Taobao.
I think which is why they putting less rate on it.

PCCW HKG not just for Aliyun(Taobao), it also used for Tencent server, which is responsible for WeChat and QQ services, as Tencent moved the traffic to SG server like 1-2 month ago, so traffic to PCCW had become less issues, or I can say, stable now.

Last year at this time, Taobao will be unable to use after 12 PM, QQ also will be kicking the user out because of unstable connection, you need to reroute the group chat picture to China mainland server or it will be sharing same HK server as chat, which causing disconnect of QQ because too much traffic on it.
Using TCP connect method can avoid disconnect, but once you are kicked out and wanna login at night, well, you are dead. tongue.gif


Today, I can get stable Taobao service that connect to HK CDN server, and still laggy on China Mainland, also no issues on QQ anymore.
But Tencent SG are using Singtel la, so might not related to this laggy issues. tongue.gif

I think you are sawing less traffic on PCCW HKG is because, Tencent moved their oversea users to SG server, which including Malaysian la.


So yes, if they trying to put more rate on PCCW HKG, it will break, again, which revert the HK connection back to before Tencent SG is online.

PS: I am not tech enough, so I just saying what I saw and understanding la. icon_rolleyes.gif
heLL_bOy
post Jun 9 2021, 03:07 PM

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QUOTE(BenYeeHua @ Jun 9 2021, 02:51 PM)
I can comment on PCCW, PCCW always break during Taobao big sale, when lot of Malaysian are browsing Taobao.
I think which is why they putting less rate on it.

PCCW HKG not just for Aliyun(Taobao), it also used for Tencent server, which is responsible for WeChat and QQ services, as Tencent moved the traffic to SG server like 1-2 month ago, so traffic to PCCW had become less issues, or I can say, stable now.

Last year at this time, Taobao will be unable to use after 12 PM, QQ also will be kicking the user out because of unstable connection, you need to reroute the group chat picture to China mainland server or it will be sharing same HK server as chat, which causing disconnect of QQ because too much traffic on it.
Using TCP connect method can avoid disconnect, but once you are kicked out and wanna login at night, well, you are dead. tongue.gif
Today, I can get stable Taobao service that connect to HK CDN server, and still laggy on China Mainland, also no issues on QQ anymore.
But Tencent SG are using Singtel la, so might not related to this laggy issues. tongue.gif

I think you are sawing less traffic on PCCW HKG is because, Tencent moved their oversea users to SG server, which including Malaysian la.
So yes, if they trying to put more rate on PCCW HKG, it will break, again, which revert the HK connection back to before Tencent SG is online.

PS: I am not tech enough, so I just saying what I saw and understanding la. icon_rolleyes.gif
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tencent/alibaba already have major country CDN including malaysia to balance their network.

is not like the past anymore depending on HKG to relay china network.
heLL_bOy
post Jun 9 2021, 03:08 PM

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since 11am Cloudflare SG all connection have shifted to HKG via Telstra HKG start lagging again. rclxub.gif rclxub.gif rclxub.gif
The.Lucas.DaY
post Jun 9 2021, 03:59 PM

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I feel that lowyat forum kinda slow abit this morning, difficult to upload a 700KB picture. Is that forum using Cloudflare?

Also, it is very laggy when surfing Tradingview stock chart about this few weeks, not sure it is unifi or my laptop problem, it used to load fast before.
iCare
post Jun 9 2021, 04:12 PM

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Hari ni makin ke laut dengan latency tinggi , packet loss makin menjadi2.

Pasal PCCW tu, banyak juga game servers guna. saja nak komen.

Lagi satu, kalau nak hentam, korang hentam mula dari level 2 network technician, manager2 dan bos2 ke atas yang sembunyi di balik tabir ni yang entah apa fungsi pun aku tak tahu.

Tak guna kalau korang hentam chat support, call support tu, diorang bukan tahu apa pun. hanya jadi dinding penahan bagi orang2 yang aku sebut di atas.
TShostingmalaya
post Jun 9 2021, 04:14 PM

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Today TM called me to update about this issue.

Im gonna give my pingplotter result to them since they asked me to get the updated one.

Any of you want me to give the details, you guys can drop your target IP.

Ill send it to them. Thank you.

This post has been edited by hostingmalaya: Jun 9 2021, 04:14 PM

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