format also still same issue

very likely hardware issue

Ok that's the content. Did you start a new thread and it got deleted or did you reply to an existing thread?

Did it just go missing or did you get a message from moderator/staff saying why it was deleted?

Leading him to my first post about my problem, k/ thread

This post has been edited by Gentleman_League: Mar 3 2021, 05:19 PM

What a cuck, either too rich or fake story. Give me enough to compensate I'll smash their business and this will create enough hoohhaa that the public will side with you and their boss will be pressured to do something about it.

I hope it’s fake story, pictures and video for evidence.

Hi Kopitiam,

We wish to clarify a few things:

1. We are happy to help Gentleman_League with this issue and are ready to help him with this RMA as soon as we receive it. He messaged us on WhatsApp at 12.52PM today asking for help, and we replied him at 1.12pm (today is our off day).

2. We have not rejected any RMA claim from Gentleman_League, and we would never reject warranty claims from customers if the product is still within warranty period.

3. Gentleman_League only has carry-in warranty which means he is responsible for sending in the laptop to us for diagnosis and warranty claim. However, for the first 2 times he sent in his laptop regarding the Nvidia RTX 2060 GPU suspected of being faulty, we provided free return shipping to him as a courtesy, and we have always done our best to help him resolve any issue with the laptop.

4. Gentleman_League has sent in his laptop to us for 3 times only, and not 4-5 times as he has mentioned. The first time he sent in to us, was because his Samsung 1TB PM981a NVMe SSD was not detected and we replaced it immediately upon receiving and sent back the laptop to his Penang address free of charge. We received his laptop on 11 November 2020 and the RMA was completed on 13 November 2020.

5. On 11th December, Gentleman_League notified us he had no display on his external monitor. We informed him to send in for diagnosis, as we suspected the Nvidia GPU/drivers had issue because it is directly connected to the external display output. We informed Gentleman_League that we needed to check and verify the Nvidia GPU was at fault, and if it was, we would replace a new unit for him.

6. We received the laptop on 15th December and used DDU to do a clean install of the Nvidia graphics drivers. Everything worked without issue, and we sent him a video of The Witcher 3 running smoothly at maximum settings. Therefore, we could not provide him with a new unit replacement. We tested the most demanding/modern games like Shadow of the Tomb Raider at highest settings, running overnight and there was no issue found for 4 days in a row. The laptop was sent back to him on 21/12/2020 before Christmas.

7. Everything was working well, until 11th January, Gentleman_League contacted us that the Nvidia GPU was not detected. We advised him to do a clean install of the Nvidia drivers using DDU and if the issue persisted, to send in to us for checking. We arranged for Gdex to pickup the laptop and received it on 22 January.

8. We reset his BIOS settings to default (since he set the laptop to run on dGPU). We also did a clean install of the Nvidia drivers using DDU. Again, we found that everything worked without issue, modern titles and demanding games were running smoothly with high FPS. We sent him a photo of Shadow of the Tomb Raider running at the highest settings as proof. We performed a reformat as well to make sure there was no software issue/conflicts, and tested the laptop over the entire weekend with no issues found. We shipped back the laptop to his address on 25th Jan.

Finally, we wish to reiterate that we are prepared to help Gentleman_League, and only require Gentleman_League to send in this laptop to us so we can begin the RMA process. Hope this clarifies the situation.

Hard for me to relate. Roti canai that feels like cold slipper pun I marah the ane, you pulak kena bully for something you paid thousands for. At least now me, my family, friends, colleagues, whoever in my circle, have a brand in Malaysia to avoid like the plague.

Fuh, Illegear support also got account in /k... very nice

the plot thickens

just my 2sen. since the problem keep on recurring, has the hardware been checked instead of keep installing driver over n over again?
and what about the claim tht new gpu been changed for him or is tht a misunderstanding on his part?
if it's me i would b pissed as well to hv to send in the laptop so many times n still havent been fixed for good

This post has been edited by chinti: Mar 3 2021, 05:34 PM

Your customer had the exact same problem after your fix in December. Your solution was to do the exact same thing? . At this point you should have RMA'd the unit already but you didn't.

He also said he asked for RMA long ago. Why now when story go viral only act?

you might be helpful, but in the end it doesn't solve the problem.

if im ts i will be much more frustrated than him.

RMA should be done the 2-3 time ive send it in, instead of telling me "i did not install the driver correctly", and just sending me back.

Things are kept back to square one, after you guys had done the DDU + intalling the driver back.

So i was told u guys has been replacing me a new GPU the 2nd time i've send it, did u guys changed the mobo together?

so i was told @ Ichibanichi Quote : =
please tell me something which i don't know
lappy gpu is discrete type?
all the while lappy gpu is intergrated with lappy mobo.
How they managed to replace a new gpu on lappy??

@Chinti Quote : =
to change a laptop gpu meaning need to change the entire mobo which is like the heart of ur laptop
and as the heart of ur laptop, it of coz cost as much as a new laptop so i highly doubt they will change it for u
which mean they did not change any gpu for u, just clean it for u thts all

and to clarified, why my laptop is not recommended to switch running on dGPU only? It get backscreen when i switched my GPU in my BIOS, is that what suppose to be happening in a normal GPU?

This post has been edited by Gentleman_League: Mar 3 2021, 05:48 PM

Seems like a case of customer problem not service problem.

It is also likely a program (or virus) TS is unaware of that is causing a conflict in his(or her) system.

This post has been edited by bismaximus: Mar 3 2021, 05:47 PM

So if you do the driver reinstall and everything works, will you do a root cause analysis to find out what went wrong? A recurring problem is not going to go away unless you fix the underlying issue. Will you check the hardware for defects or whether it is user induced software issue? Will you explain why a laptop that has a discrete GPU cannot run under dGPU setting?

If in fact it was a user issue, will you educate the user on how to install the drivers without an ALL FUCKING CAPS message or a "How I know I'm not the user" type of reply?

And why is it that despite the rigorous stress tests, there are so many issues being reported and not just by this one user?

gpu rosak, time to change to RTX3090

Last time bought a laptop from them, the CS and support damn lousy.

Better get dell alienware if really want to purchase some premium gaming laptop, as It's after sales service is great.

This post has been edited by stella_purple: Mar 3 2021, 05:49 PM

So you saying user tamper with GPU drivers then send back to shop for fix. Repeat this three times?

Not likely, but seems there may be something TS is doing that causes the drivers to go corrupt upon updates. Could be a 3rd party app? Could be a virus. Dealt with similar issue (based on pic from first page), driver reinstall solved (and stayed that way).

Edit: issue on an older Asus lappy.

This post has been edited by bismaximus: Mar 3 2021, 05:50 PM

Here's is the one to one replacement i was 'told' by illegear