QUOTE(amir.asyraf @ Mar 3 2021, 12:49 PM)
can confirm that they macam own the tech corner thread punyasome legit negative posts about them, no reports pun will just go poof
ILLEGEAR LAPTOP, RMA UPDATED (Successful) 10/3 > TBU
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Mar 3 2021, 01:18 PM
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Senior Member
1,750 posts Joined: Feb 2009 |
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Mar 3 2021, 01:18 PM
Show posts by this member only | IPv6 | Post
#202
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Senior Member
1,653 posts Joined: Aug 2008 From: My Fantasy World |
QUOTE(Gentleman_League @ Mar 3 2021, 01:12 PM) Ive texted Illegear this morning, still waiting for reply. i think just send la n bare the shipping cost instead of keep on dragging thisUpdated: 3/3 1.00pm I get a reply from Illegear, they request me to send in again for diagnose. And they will cover warranty for me this time, what if they still never find out the problem after DDU the driver? i will back to square one? oh and this time i have to bare the shipping cost. but this time, ask for all proof of any parts changed, diagnostic report, etc |
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Mar 3 2021, 01:19 PM
Show posts by this member only | IPv6 | Post
#203
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Junior Member
240 posts Joined: Oct 2018 |
QUOTE(chinti @ Mar 3 2021, 02:18 PM) i think just send la n bare the shipping cost instead of keep on dragging this but i will still lodge a report to tribunal, i had enough. I will pull back the report after my laptop is working fine.but this time, ask for all proof of any parts changed, diagnostic report, etc |
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Mar 3 2021, 01:23 PM
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Senior Member
1,750 posts Joined: Feb 2009 |
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Mar 3 2021, 01:24 PM
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Senior Member
1,774 posts Joined: Nov 2007 From: Planet Earth |
QUOTE(Coldf3ar @ Mar 3 2021, 12:25 PM) Other than labor, I would think the cost is bear by supplier or manufacturer. They just have to claim it from their supplier, so I don't see why they would refuse a warranty unless ts ask for one to one on the spot. |
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Mar 3 2021, 01:24 PM
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Junior Member
139 posts Joined: Jun 2019 |
QUOTE(Gentleman_League @ Mar 3 2021, 01:12 PM) Ive texted Illegear this morning, still waiting for reply. Prob got their tech in here reading your postUpdated: 3/3 1.00pm I get a reply from Illegear, they request me to send in again for diagnose. And they will cover warranty for me this time, what if they still never find out the problem after DDU the driver? i will back to square one? oh and this time i have to bare the shipping cost. Try to keep you from blow the issues even bigger |
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Mar 3 2021, 01:28 PM
Show posts by this member only | IPv6 | Post
#207
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Junior Member
450 posts Joined: Feb 2011 From: Kuala Terengganu |
still remember i pernah go to their booth before. their amoi promoter really hggghhhh i almost buy.
but i see their built quality really cheap so its turn me off. lucky me. |
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Mar 3 2021, 01:28 PM
Show posts by this member only | IPv6 | Post
#208
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Senior Member
4,883 posts Joined: Jan 2003 From: Petaling Jaya |
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Mar 3 2021, 01:29 PM
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Senior Member
2,115 posts Joined: Apr 2013 |
always go for dell
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Mar 3 2021, 01:29 PM
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Junior Member
106 posts Joined: Apr 2016 |
TS, everytime got issue, record down with video.. as a back up proof ya. pls save it with date and time.
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Mar 3 2021, 01:31 PM
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Senior Member
816 posts Joined: May 2013 |
QUOTE(Gentleman_League @ Mar 3 2021, 01:12 PM) Ive texted Illegear this morning, still waiting for reply. Prince j must have read the thread but chosen silent coz realise himself will be in deep sh8t if kacau /k. N the staff covering for him sure shakin also cox cant delete threads in /kUpdated: 3/3 1.00pm I get a reply from Illegear, they request me to send in again for diagnose. And they will cover warranty for me this time, what if they still never find out the problem after DDU the driver? i will back to square one? oh and this time i have to bare the shipping cost. |
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Mar 3 2021, 01:34 PM
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Senior Member
1,774 posts Joined: Nov 2007 From: Planet Earth |
QUOTE(Gentleman_League @ Mar 3 2021, 12:30 PM) When i was switching BIOS which is only running on GPU only, i did consult ILLEGEAR they said its not recommended it but they did not tell me why. I suppose because it will running in backscene that's why they don't recommended it? im not sure im not really a tech guy, i just follow what instruction they had gave me and google information i could gather, that's it. For a gaming nb that has dual gpu, intel and nvidia, you should not need to manually switch it for it to work. Even if you can fix it by manually switch it in bios to nvidia only mode, it means something is wrong already. Power adapters are running fine, my monitor and laptop are newly bought just by the same time when my laptop arrived. i even changed my HDMI cable, change anything i could possibly do on my side. I recommend you to just submit all your picture to them and formally ask for a warranty from supplier or manufacturer side. Sau that you insists on warranty even their side has no fault found. Just give them time to arrange replacement of the mobo if your gpu is not detachable one. Since you have already spend so much time, I guess its just right if you push the nuclear button on this one. But do make sure there is nothing else you want from them, or other things that still can be bring to bear to resolve it. |
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Mar 3 2021, 01:35 PM
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Junior Member
56 posts Joined: Jan 2019 |
QUOTE(incubus_skj @ Mar 3 2021, 12:20 PM) QUOTE(Gentleman_League @ Mar 3 2021, 12:22 PM) QUOTE(chinti @ Mar 3 2021, 12:24 PM) hello from bayan lepas |
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Mar 3 2021, 01:38 PM
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Junior Member
56 posts Joined: Jan 2019 |
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Mar 3 2021, 01:39 PM
Show posts by this member only | IPv6 | Post
#215
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Senior Member
1,653 posts Joined: Aug 2008 From: My Fantasy World |
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Mar 3 2021, 01:39 PM
Show posts by this member only | IPv6 | Post
#216
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Junior Member
327 posts Joined: Nov 2008 |
QUOTE(Gentleman_League @ Mar 3 2021, 01:19 PM) but i will still lodge a report to tribunal, i had enough. I will pull back the report after my laptop is working fine. Not a wise decision as the seller already notify you for warranty claim.Let give them the last chance. If the issue is not fix after your lappy return (please insist they send you the warranty claim report), then only you proceed to tribunal. The judge will be piss off if a date is fix for you to attend the court but you tell the judge the lappy is in process of warranty claim. Best of luck this time. The seller really need alot of it to find the actual cause and remedy it. |
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Mar 3 2021, 01:40 PM
Show posts by this member only | IPv6 | Post
#217
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Junior Member
240 posts Joined: Oct 2018 |
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Mar 3 2021, 01:45 PM
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Senior Member
1,774 posts Joined: Nov 2007 From: Planet Earth |
QUOTE(Eulm585 @ Mar 3 2021, 12:49 PM) Don't send to other shop please. Later they got even more reason to reject warranty. Just keep sending them the laptop for warranty. After few times tell them your shit giving me too much problem change 1 to 1 Can one. Ask the shop to run diagnostic and temperature monitoring. Diagnostic can be perform without opening the nb. They dont even need to do very detail work, ts intention now is to push the nuclear button, so ts just need a diagnostic service receipt to help prove his case. Also if another shop cannot find fault, then it could be the fault is on ts side. Which can help to narrow down the source of the issue. Ultimately, I think the shop should at least try to send for warranty on their side before it comes to this... |
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Mar 3 2021, 01:45 PM
Show posts by this member only | IPv6 | Post
#219
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Junior Member
240 posts Joined: Oct 2018 |
QUOTE(Ichibanichi @ Mar 3 2021, 02:39 PM) Not a wise decision as the seller already notify you for warranty claim. I’m already given a lot of time, sending more then 4-5times by courier. I’m did patiently waited them to diagnosed and I did not rushed them to return I gave them time to check. Patiently .Let give them the last chance. If the issue is not fix after your lappy return (please insist they send you the warranty claim report), then only you proceed to tribunal. The judge will be piss off if a date is fix for you to attend the court but you tell the judge the lappy is in process of warranty claim. Best of luck this time. The seller really need alot of it to find the actual cause and remedy it. If I give them one last chance , they will return as the old excuses “pc is working perfectly afte ddu cleaning and install driver” problem did solved on the spot, but problem came again after sent it back to me. I understand they did cleaning my GPU and re-install it back, but in the future I have to do it again and again when the problem came? They are solving the problem but not the where does the problem came from. |
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Mar 3 2021, 01:48 PM
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Junior Member
81 posts Joined: Feb 2019 |
QUOTE(incubus_skj @ Mar 3 2021, 01:18 PM) can confirm that they macam own the tech corner thread punya Can attest to this. One time I post commenting about their past history record in late deliveries...some legit negative posts about them, no reports pun will just go poof Poof hilang... By then I know probably got Helang working behind the scenes. |
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