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ILLEGEAR LAPTOP, RMA UPDATED (Successful) 10/3 > TBU
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jamilselamat
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Mar 3 2021, 12:28 PM
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Getting Started

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I was gonna make another joke at TS' expense about asking for technical help on /k instead of the specialized technical threads already available(nobody posts there these days).
But eh... I know how panicked one can be when an expensive toy you bought suddenly malfunctions and seller refuse to bear responsibility.
But or course, /k will always be lowyat.net's front office. Even the top bar has shortcut direct to /k. lol
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samftrmd
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Mar 3 2021, 12:28 PM
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QUOTE(Ichibanichi @ Mar 3 2021, 12:22 PM) haiz.... based on TS post, he/she is not computer savvy. All he/she want is that nVidia GPU is doing the graphic processing work instead off CPU internal GPU. TS already given the seller sufficient time to resolve this issue but the problem still occur. This mean seller side is not doing the warranty claim professionally. Why TS need to take the liability to push hard his/her claim? Usually the dispute starts when customer ask for one to one on the spot. Warranty does not warrants an one to one in most cases in computer. Just a guess on my part. Otherwise, I do think ts should push for warranty.
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Matatai
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Mar 3 2021, 12:29 PM
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Getting Started

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QUOTE(samftrmd @ Mar 3 2021, 12:24 PM) Like I mentioned, have you check if adapter has power? Can you confirm if the issue only happen when the screen is connected? Also try to use hwmonitor to see if it overheats. It is likely that the tech on their side is honest with you if they have picture to prove its no fault found on their end. So if you have concluded that it is surely not your end problem, just formally submit your pictures and insists on warranty from them provided that you did not insists them to give you a new one on the spot. For me, if you have picture of no nvidia in device manager, it should be enough to ask for warranty. Unless your nb is those type that has detactable gpu. Well...since they also claimed to have replaced the gpu ts might as well check it also.... If they lied about it then just claim and if they refuse Lol.....just proceed tribunal on their ass.....
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TSGentleman_League
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Mar 3 2021, 12:30 PM
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QUOTE(samftrmd @ Mar 3 2021, 01:24 PM) Like I mentioned, have you check if adapter has power? Can you confirm if the issue only happen when the screen is connected? Also try to use hwmonitor to see if it overheats. It is likely that the tech on their side is honest with you if they have picture to prove its no fault found on their end. So if you have concluded that it is surely not your end problem, just formally submit your pictures and insists on warranty from them provided that you did not insists them to give you a new one on the spot. For me, if you have picture of no nvidia in device manager, it should be enough to ask for warranty. Unless your nb is those type that has detactable gpu. When i was switching BIOS which is only running on GPU only, i did consult ILLEGEAR they said its not recommended it but they did not tell me why. I suppose because it will running in backscene that's why they don't recommended it? im not sure im not really a tech guy, i just follow what instruction they had gave me and google information i could gather, that's it. Power adapters are running fine, my monitor and laptop are newly bought just by the same time when my laptop arrived. i even changed my HDMI cable, change anything i could possibly do on my side.
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TSGentleman_League
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Mar 3 2021, 12:33 PM
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Getting Started

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QUOTE(jamilselamat @ Mar 3 2021, 01:28 PM) I was gonna make another joke at TS' expense about asking for technical help on /k instead of the specialized technical threads already available(nobody posts there these days). But eh... I know how panicked one can be when an expensive toy you bought suddenly malfunctions and seller refuse to bear responsibility. But or course, /k will always be lowyat.net's front office. Even the top bar has shortcut direct to /k. lol Yes its stressful too not just panicked.
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samftrmd
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Mar 3 2021, 12:34 PM
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QUOTE(Gentleman_League @ Mar 3 2021, 10:23 AM) I HDMI-ed my laptop to a monitor which i need Graphic driver to do that, intel graphics cant. They dont provide door to door service, i need to courier it in every time when i had problems Not sure i could reveal the brand name in here, would i get into trouble? If you have prove of fault, and they refuse warranty, I guess its only fair to disclose their name. But I suggest to only do it after you have aquire all services from them. You know what they say about annoying the people who handles your food right? lol
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TSGentleman_League
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Mar 3 2021, 12:34 PM
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Getting Started

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QUOTE(samftrmd @ Mar 3 2021, 01:28 PM) Usually the dispute starts when customer ask for one to one on the spot. Warranty does not warrants an one to one in most cases in computer. Just a guess on my part. Otherwise, I do think ts should push for warranty. QUOTE(Matatai @ Mar 3 2021, 01:29 PM) Well...since they also claimed to have replaced the gpu ts might as well check it also.... If they lied about it then just claim and if they refuse Lol.....just proceed tribunal on their ass..... not gonna push around for warranty anymore, since the had declined my 1.1 exchange or refund. i will just stand my right to lodge a report.
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chinti
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Mar 3 2021, 12:35 PM
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QUOTE(Gentleman_League @ Mar 3 2021, 12:30 PM) When i was switching BIOS which is only running on GPU only, i did consult ILLEGEAR they said its not recommended it but they did not tell me why. I suppose because it will running in backscene that's why they don't recommended it? im not sure im not really a tech guy, i just follow what instruction they had gave me and google information i could gather, that's it. Power adapters are running fine, my monitor and laptop are newly bought just by the same time when my laptop arrived. i even changed my HDMI cable, change anything i could possibly do on my side. by the way if illegal still dun wan to honor their warranty and u really looking for shop to repair in penang, just pm me. i know a good shop with frenly boss n reasonable price, i sent my illegal there to fix also previously
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TSGentleman_League
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Mar 3 2021, 12:35 PM
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QUOTE(chinti @ Mar 3 2021, 01:24 PM) oh another penang lang, come come we go yamcha n tok kok about prince j and illegear lets do it, Boudior it is. Drinks on me.
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TSGentleman_League
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Mar 3 2021, 12:36 PM
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QUOTE(chinti @ Mar 3 2021, 01:35 PM) by the way if illegal still dun wan to honor their warranty and u really looking for shop to repair in penang, just pm me. i know a good shop with frenly boss n reasonable price, i sent my illegal there to fix also previously please do bro, i wanna get it fixed asap.
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rikimarumal
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Mar 3 2021, 12:37 PM
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Getting Started

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sh!t brand indeed, delay this delay that and then performance below expectation
better buy other gaming laptop
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kopitiamtard
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Mar 3 2021, 12:39 PM
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Getting Started

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QUOTE(incubus_skj @ Mar 3 2021, 12:11 PM) wayang only perhaps... similar to MLM people
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liquidsny
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Mar 3 2021, 12:39 PM
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Now i know why a top forumer there insist to buy other gaming brand but not illegear
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samftrmd
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Mar 3 2021, 12:39 PM
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QUOTE(Gentleman_League @ Mar 3 2021, 12:34 PM) not gonna push around for warranty anymore, since the had declined my 1.1 exchange or refund. i will just stand my right to lodge a report. 1 to 1 or refund after 5 months... hmm, seems unlikely. You know nuclear buttons are often a mutual thing right? Since you mentioned they have prove the nb is OK to you before, maybe better to check again or send to a different shop for a second opinion. Even if you do want to push the nuclear button, do it with as much data on your hand as possible instead of acting on an emotional note.
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amir.asyraf
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Mar 3 2021, 12:40 PM
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ts you should rename this thread to include "Illegear" so if people search on Google they can see the complaints
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teutonic
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Mar 3 2021, 12:40 PM
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QUOTE(Gentleman_League @ Mar 3 2021, 10:24 AM) how should i do that? please help Please. This is /k so people just post whatever they want but you should not flash your BIOS if you don't know what you're doing. If unsuccessful you won't start your device anymore.
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wailam
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Mar 3 2021, 12:41 PM
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oof... If TS buy from reputable brand like eg, Acer or Asus then confirm just send straight to HQ for replacement if reoccurring.
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TSGentleman_League
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Mar 3 2021, 12:42 PM
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QUOTE(samftrmd @ Mar 3 2021, 01:39 PM) 1 to 1 or refund after 5 months... hmm, seems unlikely. You know nuclear buttons are often a mutual thing right? Since you mentioned they have prove the nb is OK to you before, maybe better to check again or send to a different shop for a second opinion. Even if you do want to push the nuclear button, do it with as much data on your hand as possible instead of acting on an emotional note. I will send it to my local workshop for second opinion, im afraid if i touched anything my warranty to be void. Thanks for your advice, i truly appreciate it.
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TSGentleman_League
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Mar 3 2021, 12:44 PM
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QUOTE(amir.asyraf @ Mar 3 2021, 01:40 PM) ts you should rename this thread to include "Illegear" so if people search on Google they can see the complaints im a allowed to do that? Mod wont  me right? QUOTE(teutonic @ Mar 3 2021, 01:40 PM) Please. This is /k so people just post whatever they want but you should not flash your BIOS if you don't know what you're doing. If unsuccessful you won't start your device anymore. noted. Will look for more opinion from u guys. feel free to share.
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kopitiamtard
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Mar 3 2021, 12:44 PM
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Getting Started

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QUOTE(chinti @ Mar 3 2021, 12:35 PM) by the way if illegal still dun wan to honor their warranty and u really looking for shop to repair in penang, just pm me. i know a good shop with frenly boss n reasonable price, i sent my illegal there to fix also previously PM me the address, im also using laptop, incase anything happens it is good to have a repair shop thanks
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