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 ILLEGEAR LAPTOP, RMA UPDATED (Successful) 10/3 > TBU

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kcchong2000
post Mar 3 2021, 11:49 AM

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saturday can go. Kan sudah cakap can interdistrict oredi
TSGentleman_League
post Mar 3 2021, 11:49 AM

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QUOTE(Ichibanichi @ Mar 3 2021, 12:46 PM)
please tell me something which i don't know
lappy gpu is discrete type?
all the while lappy gpu is intergrated with lappy mobo.
How they managed to replace a new gpu on lappy??
*
QUOTE(chinti @ Mar 3 2021, 12:47 PM)
jeng jeng jeng jengggg
*
im not really good in PC stuff, please tell me more about this.

please share icon_question.gif
SUSEBBattlefield
post Mar 3 2021, 11:51 AM

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QUOTE(Ichibanichi @ Mar 3 2021, 11:46 AM)
please tell me something which i don't know
lappy gpu is discrete type?
all the while lappy gpu is intergrated with lappy mobo.
How they managed to replace a new gpu on lappy??
*
depends on computer.
but if only 1060 level, i has doubts.

user posted image

http://www.notebookreview.com/howto/how-to...graphics-cards/

This post has been edited by EBBattlefield: Mar 3 2021, 11:52 AM
Matatai
post Mar 3 2021, 11:52 AM

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QUOTE(Gentleman_League @ Mar 3 2021, 11:21 AM)
Initially they approved and allowed me to send in new Laptop which 1 to 1 exchange but i have to send in to check, but end up they said its GPU faulty the replace me a new one (GPU NOT LAPTOP) so i get a new GPU (not sure its new, they dint change i also dont no lol).
They "changed" your laptop gpu? Is this even doable?
party
post Mar 3 2021, 11:52 AM

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Was lookin to buy lappie n someone suggest illegear. Welp..time to avoid.

Ts grow a ball n report to tribunal la
chinti
post Mar 3 2021, 11:52 AM

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QUOTE(Gentleman_League @ Mar 3 2021, 11:49 AM)
im not really good in PC stuff, please tell me more about this.

please share icon_question.gif
*
to change a laptop gpu meaning need to change the entire mobo which is like the heart of ur laptop
and as the heart of ur laptop, it of coz cost as much as a new laptop so i highly doubt they will change it for u
which mean they did not change any gpu for u, just clean it for u thts all
TSGentleman_League
post Mar 3 2021, 11:53 AM

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QUOTE(kaiserreich @ Mar 3 2021, 12:47 PM)
Sounds like hardware issue.
Probably need to reflow the GPU
*
QUOTE(Coldf3ar @ Mar 3 2021, 12:47 PM)
give it to me let me check. then we go illegear bising there if you dare.
niaseng dunwan responsible pulak.
*
QUOTE(Sichiri @ Mar 3 2021, 12:48 PM)
its a laptop, just rma it
prolly the gpu chip need resoldering but thats not something end user can do.
*
@Coldf3ar i would love that, i wanted personally walk in and buat bising.. but MCO... makes me no choice


@Sichiri @kaiserreich Tried everything, they said GPU problem and exchange for me, end up problem came back and i ask for RMA or refund, they said cannot cos pc no problem LOL
killerpigglet
post Mar 3 2021, 11:53 AM

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QUOTE(Gentleman_League @ Mar 3 2021, 11:49 AM)
im not really good in PC stuff, please tell me more about this.

please share icon_question.gif
*
Reading thru ur comments, it's probably not software related as most software with DDU clean reinstall would solve most issues, either bios update which I doubt.


But most likely could be ur chipset gpu is dead itself. Illegear brand is not great with their cooling so I won't doubt it happens
Szzz
post Mar 3 2021, 11:54 AM

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QUOTE(Gentleman_League @ Mar 3 2021, 10:29 AM)
Im not a person like to create these kind of chaos, i just want my laptop to be fixed  sad.gif
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lol don't come crying in forum then if you don't want protect yourself
DValentine
post Mar 3 2021, 11:55 AM

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QUOTE(funnyTONE @ Mar 3 2021, 11:39 AM)
I'm quoting you as addon to your relevant post.
So hopefully TS will take note.

Back in 2019 when I was surverying a good gaming laptop, Illegear was among the top choices.
But eventually, I went with Lenovo as they offer more free gifts and better price.
Illegear only offer 'free' 16gb ram upgrade. What, they think 8GB is the standard for gaming laptop issit?

user posted image

Thank god I made the right choice and dodged a bullet.
*
but now leloumo also haram la the delivery date

u customize all and see the date

wadapaq haram 8 weeks laugh.gif laugh.gif
corad
post Mar 3 2021, 11:55 AM

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QUOTE(Ichibanichi @ Mar 3 2021, 11:46 AM)
please tell me something which i don't know
lappy gpu is discrete type?
all the while lappy gpu is intergrated with lappy mobo.
How they managed to replace a new gpu on lappy??
*
QUOTE(Gentleman_League @ Mar 3 2021, 11:49 AM)
im not really good in PC stuff, please tell me more about this.

please share icon_question.gif
*
possible with MXM GPU http://forum.notebookreview.com/threads/su...laptops.805136/

but as illegear mentioned every PC is "custom shipped" ie we are the middle man, you buy from us then we place order from Sager / Clevo ... I really doubt they would have GPUs just lying around laugh.gif

anyway TS, what's your laptop and OS specs ? maybe try downloading each driver yourself from the manufactures site instead of using the default bundle.
adren1
post Mar 3 2021, 11:55 AM

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Buu dell and apple better no issue with the service
Mixo Mania
post Mar 3 2021, 11:55 AM

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QUOTE(DValentine @ Mar 3 2021, 11:55 AM)
but now leloumo also haram la the delivery date

u customize all and see the date

wadapaq haram 8 weeks laugh.gif  laugh.gif
*
At least they're honest.

Illegear say 14 days but actually 8 weeks also. U see how many complain on the delay.
TSGentleman_League
post Mar 3 2021, 11:57 AM

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QUOTE(Matatai @ Mar 3 2021, 12:52 PM)
They "changed" your laptop gpu? Is this even doable?
*
QUOTE(party @ Mar 3 2021, 12:52 PM)
Was lookin to buy lappie n someone suggest illegear. Welp..time to avoid.

Ts grow a ball n report to tribunal la
*
QUOTE(chinti @ Mar 3 2021, 12:52 PM)
to change a laptop gpu meaning need to change the entire mobo which is like the heart of ur laptop
and as the heart of ur laptop, it of coz cost as much as a new laptop so i highly doubt they will change it for u
which mean they did not change any gpu for u, just clean it for u thts all
*
Tribunal reporting in.


I dint know until i posted in k/, which they never changed anything for me. yikes. smile.gif
Coldf3ar
post Mar 3 2021, 11:58 AM

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QUOTE(samftrmd @ Mar 3 2021, 11:37 AM)
Clearly its a mobo fault. I assume you didn't perform any undervolt or overclock activity right?
The nb still under warranty right? In that case just insist on warranty. Keep in mind warranty is not an one to one exchange.
Did they provide any prove of no fault found from their end to refuse warranty?
I please tell me you did not play on bed or turn down fan speed while under load.
*
thats the thing. he buy from illegear. illegear is the one who build the laptop. not others. thats mean they have to replace it by their cost. so now die die dunwan responsible
TSGentleman_League
post Mar 3 2021, 11:58 AM

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QUOTE(Szzz @ Mar 3 2021, 12:54 PM)
lol don't come crying in forum then if you don't want protect yourself
*
well i did not try to make a fuss at first, i just want my PC to fixed and trying to be peaceful.

Well, i guess tribunal it is. I will lodge a report as soon as this week. thanks for the suggestion

And also im not really good at tech/PC, what they had to told me i just nodded and let them do the job and also as u guys said they has been dragging me around. I dont wish to be happen at the first place

This post has been edited by Gentleman_League: Mar 3 2021, 12:00 PM
kaiserreich
post Mar 3 2021, 12:00 PM

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QUOTE(Gentleman_League @ Mar 3 2021, 11:53 AM)
@Coldf3ar i would love that, i wanted personally walk in and buat bising.. but MCO... makes me no choice
@Sichiri @kaiserreich Tried everything, they said GPU problem and exchange for me, end up problem came back and i ask for RMA or refund, they said cannot cos pc no problem LOL
*
QUOTE(Gentleman_League @ Mar 3 2021, 11:57 AM)
Tribunal reporting in.
I dint know until i posted in k/, which they never changed anything for me. yikes.  smile.gif
*
If opening up the laptop and remove heatsink does not void warranty, you can open up and check.
Usually got some flux residue if they did the GPU replacement.


I always watch this youtuber repair computers. Can learn a bit on how to spot stuff.
https://www.youtube.com/channel/UCgaTQ4N7-Q50UTLkYSHslCQ
DValentine
post Mar 3 2021, 12:00 PM

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QUOTE(Mixo Mania @ Mar 3 2021, 11:55 AM)
At least they're honest.

Illegear say 14 days but actually 8 weeks also. U see how many complain on the delay.
*
this one lagi haram

say factory issue la apa la
TSGentleman_League
post Mar 3 2021, 12:01 PM

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QUOTE(corad @ Mar 3 2021, 12:55 PM)
possible with MXM GPU http://forum.notebookreview.com/threads/su...laptops.805136/

but as illegear mentioned every PC is "custom shipped" ie we are the middle man, you buy from us then we place order from Sager / Clevo ... I really doubt they would have GPUs just lying around  laugh.gif

anyway TS, what's your laptop and OS specs ? maybe try downloading each driver yourself from the manufactures site instead of using the default bundle.
*
Thanks, i will quote this in my tribunal report. so much appreciated wub.gif
Ichibanichi
post Mar 3 2021, 12:03 PM

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QUOTE(chinti @ Mar 3 2021, 11:52 AM)
to change a laptop gpu meaning need to change the entire mobo which is like the heart of ur laptop
and as the heart of ur laptop, it of coz cost as much as a new laptop so i highly doubt they will change it for u
which mean they did not change any gpu for u, just clean it for u thts all
*
Google the website and look at TS lappy model.
Have choice of gpu between rtx2060 and rtx2070.
What i know about lappy industry is that manufacturer always integrate mobo and display chipset into same PCB board.
Illegear just order the configuration above as stock unit.
Lappy manufacturer will not go for discrete mobo and gpu as the design of cooling system very complicated.
I safely assume TS got scammed when being told they change a new gpu (TS, please watch in youtube for lappy dismantling, there are alot of video inside. I can say there is no lappy model and brand where the gpu can dismantle out and change with discrete gpu)

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