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 Official TM UniFi High Speed Broadband Thread V39, READ 1ST PAGE FOR RELEVANT WIFI INFO

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soonwai
post Mar 3 2021, 04:54 PM


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QUOTE(Sam Leong @ Mar 3 2021, 07:29 AM)
Update : China Telecom also experiencing same problem
KUL - HK Vodafone - US Vodafone - CT CN

user posted image

TIME to China Unicom is using Singtel route straight away from SG to Guangzhou thats why can reach ping below 100ms and not like TM route to US dulu
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Hope this helps. I have both Unifi and Time. Here are tests from both of them to down.weidown.com.
Note that I'm connecting from my Unifi house to the VPN in my TIME house. A few extra hops there.
user posted image
user posted image
Sam Leong
post Mar 3 2021, 05:01 PM

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QUOTE(go626201 @ Mar 3 2021, 04:51 PM)
Got charge u RM53 or not?
The reason why i lazy to report to TM,is because There is a chance that tm will charge rm53 for technician coming...

btw now tm tech team really action very fast,unlike 5-10 years ago need wait few days to them to assign tech to solve personal issue.
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no , the technician nvr say will charge , hope so
Sam Leong
post Mar 3 2021, 05:02 PM

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QUOTE(soonwai @ Mar 3 2021, 04:54 PM)
Hope this helps. I have both Unifi and Time. Here are tests from both of them to down.weidown.com.
Note that I'm connecting from my Unifi house to the VPN in my TIME house. A few extra hops there.
user posted image
user posted image
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weird , last time i traceroute from time to CU is through Singtel then go Guangzhou
below 100ms
soonwai
post Mar 3 2021, 05:03 PM


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QUOTE(Sam Leong @ Mar 3 2021, 05:02 PM)
weird , last time i traceroute from time to CU is through Singtel then go Guangzhou
below 100ms
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Do you have an address for CU that I can try?
Sam Leong
post Mar 3 2021, 05:05 PM

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QUOTE(soonwai @ Mar 3 2021, 05:03 PM)
Do you have an address for CU that I can try?
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v26.douyinvod.com or 219.158.6.86
Sam Leong
post Mar 3 2021, 05:17 PM

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QUOTE(Sam Leong @ Mar 3 2021, 05:05 PM)
v26.douyinvod.com or 219.158.6.86
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tested on Time looking glass
below 100ms and i can surely confirm TIME
user posted image
unable to run traceroute on it but can view BGP route

user posted image
AS Path = 9930 - 7473- 4837 - 133119
9930 Time
7473 Singtel
4837 China Unicom
133119 China Unicom

So can sure is Singtel - Guangzhou CU
soonwai
post Mar 3 2021, 05:42 PM


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QUOTE(Sam Leong @ Mar 3 2021, 05:05 PM)
v26.douyinvod.com or 219.158.6.86
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SG straight to CU on TIME.
user posted image
user posted image

Sam Leong
post Mar 3 2021, 10:14 PM

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https://share.pingplotter.com/4zpEGFL3PhW
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hostingmalaya
post Mar 3 2021, 10:16 PM

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QUOTE(go626201 @ Mar 3 2021, 12:03 AM)
Actually if you really have patience to play around with tm and mcmc.
The problem will be fix and smooth for longer time.
Because few days ago,i search for the similar problem that happens last year about high latency spikes and packet loss to OVH Singapore.
That guy that keep report every 2-3 days to tm and mcmc, finally get contact with tm higher level person and the problem become smaller. (but need patience bcs need few months time to waste with them)

See this link,this guy keep report to tm for forcing TM to fix the problem.
https://amirazman.my/masalah-sambungan-unifi-ke-ovh-hosting/

But of course the problem came back again every night at 9.30-10.30pm for about 5-20min every night.
But I am satisfied for only have short time problem... Better than 2 years ago that time the happens time is very randomly and more serious than now.
This is the OVH smokeping to TM IP by OVH SG DC.
user posted image

And also u can also report to Amazon Web Services. I don't have service on aws,so cant report..haha
The reason why i suggest to report AWS, is because they are the server provider, they can contact TM to solve the problem easily than us.
They can contact the traffic IX to reduce the problem.

Too many service that hosted on AWS is using US East location,so this is really a big big problem.
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Lol. Thats mine. Thats why suddenly my post got replied after a few months. Haha.

Yeah last time it happens so much, I cannot bear anymore because I got servers SG and its too near and they have issue to optimize the connection. I have discussed with a few server owner/founder such as ServerFreak about this before.

A few weeks ago, happens within 24 hours, right now I saw it happens everyday but still acceptable.

** At my blogpost, scroll down, read the comments from 'Shah' and guess who is it. Why suddenly a 'normal reader' would comments with quite good details like that ? biggrin.gif

This post has been edited by hostingmalaya: Mar 3 2021, 10:30 PM
Sam Leong
post Mar 3 2021, 10:26 PM

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QUOTE(Sam Leong @ Mar 3 2021, 10:14 PM)
https://youtu.be/yOeYOmz79XA
Because of high ping and packet loss , it used 2 minute to load finish https://docs.aws.amazon.com
Such a great ISP , BEST ISP in Malaysia bangwall.gif
go626201
post Mar 3 2021, 10:56 PM

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QUOTE(hostingmalaya @ Mar 3 2021, 10:16 PM)
Lol. Thats mine. Thats why suddenly my post got replied after a few months. Haha.

Yeah last time it happens so much, I cannot bear anymore because I got servers SG and its too near and they have issue to optimize the connection. I have discussed with a few server owner/founder such as ServerFreak about this before.

A few weeks ago, happens within 24 hours, right now I saw it happens everyday but still acceptable.

** At my blogpost, scroll down, read the comments from 'Shah' and guess who is it. Why suddenly a 'normal reader' would comments with quite good details like that ? biggrin.gif
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When I looked at your post comment,i also think that is a TM internal guy,want to convince you to stop report about the problem, they also don't have the permanent resolution.
But i think if all of us report to TM and MCMC together with really a group of people, this may be change in the future as MCMC get in to force TM to solve the issue.
(As long as TM not expanding the pipe or finding new peering involve, the problem will never be fix...)

I also lazy to report,give out already,Now OVH SG everyday problematic for 5-30min okay lah, just hope the problem not getting serious is enough for us..haha
hostingmalaya
post Mar 3 2021, 11:22 PM

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QUOTE(go626201 @ Mar 3 2021, 10:56 PM)
When I looked at your post comment,i also think that is a TM internal guy,want to convince you to stop report about the problem, they also don't have the permanent resolution.
But i think if all of us report to TM and MCMC together with really a group of people, this may be change in the future as MCMC get in to force TM to solve the issue.
(As long as TM not expanding the pipe or finding new peering involve, the problem will never be fix...)

I also lazy to report,give out already,Now OVH SG everyday problematic for 5-30min okay lah, just hope the problem not getting serious is enough for us..haha
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Ya bro, if happens 1 hour already problematic for us. I think this issue not occurred for a quite long time, more than 6~8 month and suddenly occur again since last month. Maybe in here I can gather all the details and bring this up so that they can take this as a very serious issue.

Last time im quite depressed with this situation though because it seems like im fighting alone for this issue .

1. They didnt take this serious because minimal user having this issue.
2. Got a few people knows about it but cant do much also, because need 'cable' to connect/contact the insiders to settle this.
3. As far as I remember, I tried also with University servers which having a premium network from TM to let them know, even subscribing premium network also will have this issue.

But since I saw some community here also having this issue and realized about it, I think this is good then. We can provide details for them to fix it seriously.

** Thinking about that too. Because I dont think 'normal user' will get attracted with that issue. And he continued to reply for a quite long time though. But he stopped replied after the issue gone. Haha.
sampride
post Mar 3 2021, 11:24 PM

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QUOTE(hostingmalaya @ Mar 3 2021, 11:22 PM)
Ya bro, if happens 1 hour already problematic for us. I think this issue not occurred for a quite long time, more than 6~8 month and suddenly occur again since last month. Maybe in here I can gather all the details and bring this up so that they can take this as a very serious issue.

Last time im quite depressed with this situation though because it seems like im fighting alone for this issue .

1. They didnt take this serious because minimal user having this issue.
2. Got a few people knows about it but cant do much also, because need 'cable' to connect/contact the insiders to settle this.
3. As far as I remember, I tried also with University servers which having a premium network from TM to let them know, even subscribing premium network also will have this issue.

But since I saw some community here also having this issue and realized about it, I think this is good then. We can provide details for them to fix it seriously.

** Thinking about that too. Because I dont think 'normal user' will get attracted with that issue. And he continued to reply for a quite long time though. But he stopped replied after the issue gone. Haha.
*
Can pm me your OVH SG ip? I will talk to them to reroute to traffic.
go626201
post Mar 3 2021, 11:29 PM

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QUOTE(sampride @ Mar 3 2021, 11:24 PM)
Can pm me your OVH SG ip? I will talk to them to reroute to traffic.
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I dont get what u mean why need specific ovh sg ip?
Just use the ovh smokeping ip as it 7*24 pinging to TM ips.
IP: 139.99.72.90

http://sin1-sgcs2.smokeping.ovh.net/smokep...t=APAC.AS4788-1
user posted image

** OVH smokeping pinging 4 TM ips because I provided 2-3 ips block with traceroute to them few years ago...

Edit :
Last year January LeangHosting also report to TM for trying to solve the problem with changing route by TATA and also specific time got latency spikes and packet loss problem.
Crap TM.



This post has been edited by go626201: Mar 3 2021, 11:39 PM
hostingmalaya
post Mar 3 2021, 11:46 PM

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QUOTE(sampride @ Mar 3 2021, 11:24 PM)
Can pm me your OVH SG ip? I will talk to them to reroute to traffic.
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OVH Hosting having the issue but it doesnt affect much right now. I could say its quite acceptable.

Smokeping OVH : http://sgp.smokeping.ovh.net/smokeping?target=APAC.AS4788

IP : 139.99.21 || 139.99.65 || 139.99.6 (around this IP range).

But I replied to this because of 'Sam Leong' reply about AWS US issue : https://forum.lowyat.net/topic/5081177/+1320 and seems like hes having a very hard time now.

sampride
post Mar 3 2021, 11:47 PM

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QUOTE(hostingmalaya @ Mar 3 2021, 11:46 PM)
OVH Hosting having the issue but it doesnt affect much right now. I could say its quite acceptable.

Smokeping OVH : http://sgp.smokeping.ovh.net/smokeping?target=APAC.AS4788

IP : 139.99.21 || 139.99.65 || 139.99.6 (around this IP range).

But I replied to this because of 'Sam Leong' reply about AWS US issue : https://forum.lowyat.net/topic/5081177/+1320 and seems like hes having a very hard time now.
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Will check tomorrow with TM
hostingmalaya
post Mar 3 2021, 11:59 PM

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QUOTE(sampride @ Mar 3 2021, 11:47 PM)
Will check tomorrow with TM
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Thanks Sam from ServerFreak. Im glad you're here to help this issue out.
go626201
post Mar 4 2021, 12:00 AM

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QUOTE(sampride @ Mar 3 2021, 11:47 PM)
Will check tomorrow with TM
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Please also inform tm to check the us east problem. Already weeks.
AWS East almost 50 percent of time is unable to access or packet loss.
Thanks.

From TM Unifi to AWS East
user posted image

user posted image

This post has been edited by go626201: Mar 4 2021, 12:04 AM
heLL_bOy
post Mar 4 2021, 12:22 AM

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QUOTE(go626201 @ Mar 4 2021, 12:00 AM)
Please also inform tm to check the us east problem. Already weeks.
AWS East almost 50 percent of time is unable to access or packet loss.
Thanks.

From TM Unifi to AWS East
user posted image

user posted image
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this 1 need change routing cos TM via Equinix Ashburn only have 10Gbps which already max out.

which i posted earlier.
go626201
post Mar 4 2021, 12:29 AM

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QUOTE(heLL_bOy @ Mar 4 2021, 12:22 AM)
this 1 need change routing cos TM via Equinix Ashburn only have 10Gbps which already max out.

which i posted earlier.
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Ya someone had to tell tm that we need stable connection for AWS US east.
otherwise tm also left ear in right ear out...

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