You can retrieve the password from the old router. Of course if you call them to get the password, they will reset it because they can't know what your current password is.

Yes, they (CS) dont know your password.

But you can still get the original password through TM's engineers. You can find any engineer from TM for them to help you confirm your original password. They can verify your password through your unifi id which is in the system. Here is my conversation with the TM engineer, at that time I asked for his help to confirm my original password. He can help to confirm it.

Btw how you get the TM Engineer number
Unless Unifi had issue, if not they won't purposely come to your premise

Just monitor the AWS EAST server for a while.
The Best time to access AWS East Server is from 2.10AM until about 8AM.








Edit:
change hops and suddenly latency up.
Before change hops

After change hops

Unifi FB Group

Not even AWS US kena this thing
Cloudflare SG , China Unicom , China Telecom , Oracle Osaka , AT&T (Seattle , WA) Speedtest Server all kena spike ping / packet loss start at 9pm.

AWS US [docs.aws.amazon.com]
Massive packet loss start from 9pm
https://share.pingplotter.com/fH2xXp7HW3T


Cloudflare SG
Ping spike up from 9pm
https://share.pingplotter.com/BZqHqmCWojk


China Unicom [v26.douyinvod.com]
Massive packet loss start from 9pm
https://share.pingplotter.com/P2hrydGVRLf


China Telecom [down.weidown.com]
Massive packet loss start from 9pm
https://share.pingplotter.com/aqPaKtZ6Ux3


Oracle Osaka [login.ap-osaka-1.oraclecloud.com]
Ping spike up and packet loss start from 9pm
https://share.pingplotter.com/iPPGVeSCkRT


AT&T (Seattle , WA) Speedtest Server [sea.speedtest.sbcglobal.net]
Packet Loss start from 9pm
https://share.pingplotter.com/YALc91ayjGv


As you can see, almost all servers listed got their ping spike / packet loss problem start from 9PM     

Conclusion , TM international routing sucks
Theres no way at the same time so many servers ping got spike up / packet loss
The only solution to solve this is find another peering or increase capacity!
Once again , paying for premium price , getting lousy Intl Routing

So tested today again , my friend told me maybe is only unifi home fibre is experiencing this problem.
He reminded me to test for MYREN (Malaysian Research & Education Network) which have over half IPV4 peering with AS4788 TMNet
This should under TM premium network.
Guess What , tested on 3PM
Myren [Looking Glass Myren]:
<270ms which is normal

From Traceroute result confirmed via AS4788


unifi [home fibre] :
>350ms which continue 1 week ady


unifi [Politeknik Ungku Omar Kamsis Baru]
i think is unifi business or customized plan
Source from my friend :



Conclusion : Myren route via AS4788 to the same destination but its normal , meaning premium network is not affected.
Unifi home fibre is affected , not sure PUO is business or customized , but confirmed share pipe with home fibre and affected also

Yes, only unifi users affected. Apparently, TM can't do anything. The route that was congested is from upstream.

so in current situation we can only use VPN for solution right?

VPN server can setup Linode SG one. Not DO. DO very bad and congested within their network. Not TM problem. Very poor upload and download speed.

Thanks for the information. Currently im using GCP SG as VPN servers only , will consider Linode one , thanks.
Btw how about vultr? i know TM to vultr route go to HK first and only go to SG
but  for their network isit ok?

VPN server can setup Linode SG one. Not DO. DO very bad and congested within their network. Not TM problem. Very poor upload and download speed.

For better, look for those providers got direct peering with TM. Is not a problem to route to HK first, but gotta see what route it went to.

it seems that only when we visit from TM side to Vultr it will route to PCCW HK and only to SG , same goes to Linode
But funny thing is From VULTR come back to TM side they just use Equinix DC in SG.

Linode and Vultr routing goes to same pipe under PCCW HK via TM  ping average 45ms

sometime after 8pm also got same problem like the rest.

Thanks for the information. Currently im using GCP SG as VPN servers only , will consider Linode one , thanks.
Btw how about vultr? i know TM to vultr route go to HK first and only go to SG
but  for their network isit ok?

Anyone else having issues with Epic? As in Epic Games (epicgames.com). Website is extremely slow, launcher can't even open. But once I connect to my VPN or use my mobile data, it's fast. Routing issue? Has been happening since last week for me.

Yes, only unifi users affected. Apparently, TM can't do anything. The route that was congested is from upstream.