O well. What is more sad is from Kuching speed test to server in Kuching. Hopefully over time they will improve, otherwise after contract can jump again to others.

If from Kuching, you will be route from your home to KL and back, that's why it so high.

Wonderring if it is the same for those from other states as well? All need to root to KL and back?

1 word, slow.

slow slow slow!

shouldve just went ahead and terminate and ask them lay new line rather than transfer.

newly jump onboard digi fibre, but the experience is already 0/10.

their speed is just pathetic.

they will contact you via whatsapp, and is sent and reply by human and NOT auto, what that means is, they WILL NOT reply you immediately, and then they will reply u and to check further on other stuffs..then take a while or so to reply ...

Transfer done on 22nd nov , replied to tell them transfer done they didnt even bother to acknowledge, no update from them at all even till now!

I agree transfer from other ISP is slow. I did my transfer on 16 Nov and only got reply to set appointment on 24 Nov. And later I called 100 and found out that TM only approve the transfer request on 24 Nov, so TM is also partly to be blame.
Assuming you are transfering from TM, if you terminate then TM will again take some time to clear the line before Digi can come in to install.

Register new account - should be contacted by Digi Fibre whatsapp within 48 hours working day (usuallybot, dont expect human reply), then installation within a week.
My case -> Wed register, Fri contacted, next Wed installed

I decided to take risk on the tempting price and hope no issue for these 2 contract years

Hi there guys, currently considering 2 offers

1. Digi 300Mbps RM100 (current Digi 90 user)
2. Unifi 300Mbps RM129

Unifi I was offered at the counter recently, so wondering if it's worth saving the RM30 and going with Digi, or sticking with Unifi and taking their offer.

I agree transfer from other ISP is slow. I did my transfer on 16 Nov and only got reply to set appointment on 24 Nov. And later I called 100 and found out that TM only approve the transfer request on 24 Nov, so TM is also partly to be blame.
Assuming you are transfering from TM, if you terminate then TM will again take some time to clear the line before Digi can come in to install.

29x 24mths is quite a sum ...i jumped partly due to that and also contract ended (but not like ur sum figure)

Partly to try other isp too ...

If from Kuching, you will be route from your home to KL and back, that's why it so high. Only TM's Unifi provide direct connection within same server ™. Like you are using Unifi and selected TM Kuching server as test server, you will get low ping. But our local contents mostly from KL. So no point also. 😆

How is the performance of Digi home fibre? My Unify has been quite good so far.

If Unifi is good, Digi 99.99% will be good, as it ride on TM infra...

Lets come to a summary, Digi's price is more tempting than others - Unifi, Maxis, Celcom (current moment for those ride on TM).
Only thing is, u have to take ur risk on the slower TAT, i.e. 1 week compare to Unifi which is 1-3 days.

If u can accept price > TAT/touchwood no issue, then Digi best for now
If u aim for fast TAT, then go back to Unifi, as Maxis & Celcom sure have longer TAT also

TAT = turn around time? TAT for what? After sales service?

TAT = turn around time? TAT for what? After sales service?

Hi there guys, currently considering 2 offers

1. Digi 300Mbps RM100 (current Digi 90 user)
2. Unifi 300Mbps RM129

Unifi I was offered at the counter recently, so wondering if it's worth saving the RM30 and going with Digi, or sticking with Unifi and taking their offer.

thought if digi will route via sg first then to kl..well at least that's the case when using the data .. tempting to get digi to replace my unifi but then read bout the tech support if your line down, TAT is around 1 week...

Thank you for your Digi Fibre registration.

We are as disappointed as you are that your Digi Fibre could not be successfully installed due to infrastructure readiness at your address.

We will liaise with the Service Partner to expedite the infrastructure readiness at your address.

You may resubmit a new application on the infrastructure readiness at the Digi Outlet you applied or via Digi website @ https://web.digi.com.my/digihome/area.html if you did not hear from us within 45 days.

We hope to serve you in the future and thanks you for your wonderful support!

Thank you!

Getting this from digi....hmm